Windows 7 not recognizing USB cable

snakebitekiss

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I have a USB cable for my phone, it worked up until 2 days ago.
I plug the cable in, and nothing pops up. I click "Connect to PC" on my phone and it tells me 'Please connect USB cable"

I have looked under Devices & Printers, Computer, and Windows Explorer...Nothing shows up.
Tried clicking all the drives/devices under computer, still nothing.

Basically it's acting like it's not even plugged in.

My computer is a Windows Vista, with Windows 7.
 
Last edited:

My Computer My Computer

At a glance

Windows Vista Home Premium 64bit
OS
Windows Vista Home Premium 64bit
How old is the phone/cable? I've seen one or more wires in the cable break after a lot of use. Usually right where the cable goes into the connector on the end. Try it on another PC, if it still doesn't work I'd replace the USB cable.
 

My Computer My Computer

At a glance

Windows 10 Education 64 bitAMD Phenom II X4 980 Black Edition Deneb 3.7GHz8GB 4GBx2 Kingston PC10600 DDR3 1333 MemoryZotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built
OS
Windows 10 Education 64 bit
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
Asus M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
Zotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial M100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink and fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech Wireless M570 Trackman Wheel
Internet Speed
80 Mbps Down 30 Mbps Up
Antivirus
Windows Defender
Browser
Internet Explorer 11
Other Info
HP DVD1040e Lightscribe - External USB2
"How old is the phone/cable?"

I just got the phone&cable on Friday. It was working until last night. Tried it on a friends PC & it works, so it's not the cable.
 

My Computer My Computer

At a glance

Windows Vista Home Premium 64bit
OS
Windows Vista Home Premium 64bit
Try it in another USB port on that PC. Reboot the PC and try again. Check device manager for problem devices? Do other USB devices on that PC work?
 

My Computer My Computer

At a glance

Windows 10 Education 64 bitAMD Phenom II X4 980 Black Edition Deneb 3.7GHz8GB 4GBx2 Kingston PC10600 DDR3 1333 MemoryZotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built
OS
Windows 10 Education 64 bit
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
Asus M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
Zotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial M100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink and fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech Wireless M570 Trackman Wheel
Internet Speed
80 Mbps Down 30 Mbps Up
Antivirus
Windows Defender
Browser
Internet Explorer 11
Other Info
HP DVD1040e Lightscribe - External USB2
Tried all USB ports. Still nothing.
Tried rebooting & trying again at least 3 times since Monday night.
No problem devices.
Some of the other USB devices work, some don't, but the ones that do work don't automatically open, we have to locate them, and then it dissappears.
 

My Computer My Computer

At a glance

Windows Vista Home Premium 64bit
OS
Windows Vista Home Premium 64bit
Power down the PC and unplug the power supply from the wall. Push the power button on the case to drain any power left over in the power supply. Plug the power supply back in and power up the PC. Now see it the USB ports work again.
 

My Computer My Computer

At a glance

Windows 10 Education 64 bitAMD Phenom II X4 980 Black Edition Deneb 3.7GHz8GB 4GBx2 Kingston PC10600 DDR3 1333 MemoryZotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built
OS
Windows 10 Education 64 bit
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
Asus M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
Zotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial M100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink and fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech Wireless M570 Trackman Wheel
Internet Speed
80 Mbps Down 30 Mbps Up
Antivirus
Windows Defender
Browser
Internet Explorer 11
Other Info
HP DVD1040e Lightscribe - External USB2
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