Solved windows 7 printer prob

[ajcoley]

Sorry that sounded a bit thick!! lol
Done the restore, now going to do the other thing

 

[ajcoley]

ok done all that`
still wont print

 

[richc46]

OK, then I just dont know.

 

[ajcoley]

ok
thanks for your time anyway

 

[WindowsStar]

@ajcoley

We need a lot more information:

1) All specs on laptop, especially USB information.
2) All specs on the other machine where the printer works, especially USB information.
3) Screen shots of the errors from laptop, and screen shots of it working from the other machine.

What drivers are you using, Microsoft or HP, on both machines, are they the same??

Have you tried disabling your anti-virus software or firewall and then printing?

Does the HP 4200 have a network card in it?? could we set it up for network printing?

Sorry I know that is a lot but I need it to help.

Note: I will not be back to the forum for about 5 hours.

 

[pebbly]

Hi ajcoley, When you installed the driver/software for the printer was the usb cable already attached to the printer and laptop ?

 

[ajcoley]

Sorry i am notthat good
USB Spec
Screen shots
I dont really wan to disable firewall ect
There is no network card

 

[ajcoley]

Hi ajcoley, When you installed the driver/software for the printer was the usb cable already attached to the printer and laptop ?

Yes it was, should it not have been?

 

[pebbly]

Hi ajcoley, When you installed the driver/software for the printer was the usb cable already attached to the printer and laptop ?

Yes it was, should it not have been?

normally you have to attach the cable after the installation of the drivers and software , during installation, and by reading the printer manual it should have informed you of this , Uninstall the driver and software, disconnect the USB cable and reinstall driver/software only connect the cable when instructed to do so

 

[ajcoley]

Hi ajcoley, When you installed the driver/software for the printer was the usb cable already attached to the printer and laptop ?

Yes it was, should it not have been?

normally you have to attach the cable after the installation of the drivers and software , during installation, and by reading the printer manual it should have informed you of this , Uninstall the driver and software, disconnect the USB cable and reinstall driver/software only connect the cable when instructed to do so

Ok I looked in the control panel to uninstall it and i cant find anything to do with hp printer driver, is it poss that it never made it there in the first place?

 

[pebbly]

control panel does not always contain the uninstall information , if the software programmer is a bit sloppy writing the programme and forgets or omits this informatiom it will not be registered in control panel, have a look in the HP folder to see if the uninstall information is there

 

[richc46]

Go to devices and printers, right click , uninstall device.
Pebbly, I think that you have this solved.

 

[pebbly]

Go to devices and printers, right click , uninstall device.
Pebbly, I think that you have this solved.

Hope so Rich after all the work you put in , I completely forgot about "devices and printers"

 

[ajcoley]

Sorry i am being stupid again
Where would the hp folder be? Cant find it anywhere

 

[richc46]

Try going to printers and devices and right click and uninstall device.

 

[ajcoley]

Ok done that
Shall i install the driver now without the printer attatched?

 

[pebbly]

Ok done that
Shall i install the driver now without the printer attatched?

Yes ,then connect when told to

 

[ajcoley]

Ok gonna take about 30 mins fingers crossed guys!

 

[pebbly]

Ok gonna take about 30 mins fingers crossed guys!

Good luck, I have found with printers running on USB you always have to install the drivers etc before connecting the cable, Its also applies if it is a wireless printer it also has to be set up this way first

 

[ajcoley]

OMG!!!!! WHOOP WHOOP!!! It works
Loads of thanks Peb!!!! xxxxxx
You too Rich for all your help!!!! xxx