Windows 7 Pro 64-bit update error code 8007370B

[n2jlc]

My Windows 7 Pro 64-bit desktop has not been able to do updates for several weeks. When I try to do updates I get this error code: Code 8007370B Windows Update encountered an unknown error.

When I followed the Get Help With This Error, Microsoft suggested I download, install and run Windows6.1-KB947821-v34-x64. I did and it did not help. I still can not do updates.

I read your instructions and have created the compressed CBS folder and tried to attached it to this post but the size limit for zipped files is 8 Mb and my CBS folder is 12 Mb. How shall I get it to you?

Thanks.

 

[Berton]

Here's what Microsoft has to say:
windows update error code 8007370B - Microsoft Community

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[n2jlc]

I have zipped up some of the files from my CBS folder and have attached them. I will send the rest of them in the next post.

THanks

 

[n2jlc]

Here are the rest of the CBS files.

 

[NoelDP]

Your CheckSUR scan shows a large number of problems...

Summary:
Seconds executed: 1084
 Found 20746 errors
 Fixed 20713 errors
  CSI Could Not Open file Total count: 5
  CSI Manifest Missing Total count: 4
  CSI Missing Component Key Total count: 3510
  Fixed: CSI Missing Component Key.  Total count: 3510
  CSI Missing Pinned Component Key Total count: 639
  Fixed: CSI Missing Pinned Component Key.  Total count: 639
  CSI Missing Deployment Key Total count: 1
  CSI Corrupt Component Keyform Total count: 4
  CSI Missing Identity Total count: 4154
  Fixed: CSI Missing Identity.  Total count: 4152
  CSI Corrupt Identity Total count: 9
  Fixed: CSI Corrupt Identity.  Total count: 2
  CSI Missing C Mark Total count: 4422
  Fixed: CSI Missing C Mark.  Total count: 4422
  CSI C Mark Deployment Not Marked Total count: 1
  CSI C Mark Deployment Missing Total count: 2
  CSI Replacement File: CreateFile Failed Total count: 85
  CSI Payload File Missing Total count: 7
  CSI F Mark Missing Total count: 8627
  Fixed: CSI F Mark Missing.  Total count: 8627
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-i..er-engine.resources_31bf3856ad364e35_6.1.7601.17514_cs-cz_f1f1aa21e6596df.manifest
 winsxs\manifests\x86_microsoft-windows-cdosys.resources_31bf3856ad364e35_6.1.7601.17514_pl-pl_ç19a80b7<e5c8bca.manifest
 winsxs\manifests\wow64_microsoft-windows-t..rvices-perfcounters_31bf3856ad364e²5_6.1.701.17514_none_b34ca2118e3d209f.manifest
 winsxs\manifests\x86_microsoft-windows-e..epassword.resources_b1bf3856Ad364e35_6.1.7600.16385_en-us_00f916ccdc22ebc0.manifest
 winsxs\manifests\x86_netfx-csharp_compiler_cscomp_b03f5f7f11d50a3a_6.1.7601.17514_nonefdc97e3a8e85f7b2.manifest
 winsxs\manifests\wow64_microsoft-windows-iis-lågacysnaPin_31bf3856ad364e35_6.1.7601.17514_none_e99b83c8fd064a06.manifest
 winsxs\manifests\amd64_microsoft-windows-help-privstatement_r_31bf3856ad364e35_6.1.760!.16385_none_c2e9424b6e464e50.manifest
 winsxs\manifests\x86_microsoft-windows-comdlg32.resources_31bf3856ad364e35_6.1.7601.17514_sr-..-cs_73d$52d28e465e3.manifest
 winsxs\manifests\x86_microsoft-windows-n..icysnapin.resources_31bf3856ad364e35_6.1.760 .16385_An-us_e453f30ee111bf3b.manifest

You have a serious problem with Bitflips- possibly the result of failing RAM.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

Also - please follow the instructions here - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html and post the results.

 

[n2jlc]

Here is the link to the zipped components file.
https://www.dropbox.com/s/h5jug45esiydrmf/components.zip?dl=0

I will setup the memory test for tonight and let you know the results in the morning.

Thank you.

 

[NoelDP]

I've uploaded a file - n2caa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]COPY %userprofile%\desktop\n2caa\COMPONENTS C:\Windows\System32\config[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"] [/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"].

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming all commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[n2jlc]

Ran the memory test last night. Found I have one bad memory module. :-( Will get a new one on order today.
BTW. That is a nice memory diag program. I teach IT students and am keeping them informed about this problem. It is a great way to show them it is OK to defer to people with more expertise than them and that outstanding support can be found.

I will run the n2caa.zip file when I get home and post the results. The computer is running slow on 4 GB, but it is running a lot more solid.

Thanks

 

[n2jlc]

Downloaded the n2caa.zip file, extracted it, ran the script, rebooted, and ran the checkSUR scan. the resulting CBS log files are attached. It looks a lot better now. Still a few errors left. Let me know if you need any of the old zipped persist files that were in the CBS folder.

Thanks

 

[NoelDP]

There are still worrying errors - I think we'd better hold off until you get that RAM replaced
Here's the errors by type...

 Line 19: (f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17514_none_ca4f304d289b7800 
 Line 28: (f) CSI Payload File Missing 0x00000000 mscorlib.dll amd64_mscorlib_b77a5c561934e089_6.1.7601.18299_none_546d3d32697be903 
 Line 29: (f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17755_none_ca24f4b328bafb69 
 Line 32: (f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18222_none_ca42435328a5836f 
 Line 35: (f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.18103_none_ca58e18f289467bd 
 Line 36: (f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17859_none_ca28f7c128b75dec 
 Line 49: (f) CSI Payload File Missing 0x00000000 webengine.dll x86_netfx-web_engine_dll_b03f5f7f11d50a3a_6.1.7601.22515_none_f42de1c60e368b6c 
 Line 66:   CSI Payload File Missing Total count: 7

  Line 37: (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-help-whatisactivation_31bf3856ad364e35_6.1.7640.16385_none_d78218337f25ef77 identity and keyform do not match; keyform is wrong.
 Line 37: (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-help-whatisactivation_31bf3856ad364e35_6.1.7640.16385_none_d78218337f25ef77 identity and keyform do not match; keyform is wrong.
 Line 37: (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-help-whatisactivation_31bf3856ad364e35_6.1.7640.16385_none_d78218337f25ef77 identity and keyform do not match; keyform is wrong.
 Line 38: (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-h..oobewhatishomegroup_31bf3856ad364e35_6.1.7600.16385_none_d66fe6d7322f6630 identity and keyform do not match; keyform is wrong.
 Line 38: (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-h..oobewhatishomegroup_31bf3856ad364e35_6.1.7600.16385_none_d66fe6d7322f6630 identity and keyform do not match; keyform is wrong.
 Line 38: (f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-h..oobewhatishomegroup_31bf3856ad364e35_6.1.7600.16385_none_d66fe6d7322f6630 identity and keyform do not match; keyform is wrong.
 Line 41: (f) CSI Corrupt Component Keyform 0x00000000 identity amd64Þmicroso`t-windows-os-kernel_31bf3856ad364e35_6.1.7601.18247_none_ca38dbafcad85ead identity and keyform do not match and neither is right.
 Line 41: (f) CSI Corrupt Component Keyform 0x00000000 identity amd64Þmicroso`t-windows-os-kernel_31bf3856ad364e35_6.1.7601.18247_none_ca38dbafcad85ead identity and keyform do not match and neither is right.
 Line 43: (f) CSI Corrupt Component Keyform 0x00000000 identity x86_microsoft.vc80.cr5_1fc8b3`9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc identity and keyform do not match; keyform is wrong.
 Line 43: (f) CSI Corrupt Component Keyform 0x00000000 identity x86_microsoft.vc80.cr5_1fc8b3`9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc identity and keyform do not match; keyform is wrong.
 Line 43: (f) CSI Corrupt Component Keyform 0x00000000 identity x86_microsoft.vc80.cr5_1fc8b3`9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc identity and keyform do not match; keyform is wrong.

(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-ES-ConfigurePassword.Resources, Culture=en-US, ersion=0.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=x86, versionScope=NonSxS x86_microsoft-windows-e..epassword.resources_b1bf3856Ad364e35_6.1.7600.16385_en-us_00f916ccdc22ebc0 Bad identity

 Line 44: (f) CSI C Mark Deployment Missing 0x00000000 c!5d976a99f9f..439e9fb6022_b03f5f7f11d50a3a_6.1.7601.22126_09<d28654bf3d5c6 amd64_5d976a99f9f0dbd8cc431439e9fb6022_b03f5f7f11d50a3a_6.1.7601.22126_none_098d28654bf3d5c6 
 Line 45: (f) CSI C Mark Deployment Missing 0x00000000 c!3c96ab74d93..12d7b28f067_b0;f5f7f11d50a3a_6.1.7601.17966_99bd38bf26a81310 amd64_3c96ab74d9348d6e2783b12d7b28f067_b03f5f7f11d50a3a_6.1.7601.17966_none_99bd38bf26a81310 
 Line 48: (f) CSI C Mark Deployment Not Marked 0x00000000 c!5d976a99f9f..439e9fb6022_b03f5f7f11d50a3a_6.1.7601.22126_098d28654bf3d5c6 msil_system.design.resources_b03f5f7f11d50a3a_6.1.7601.22126_en-us_fef34726d4f859fb 
 Line 64:   CSI C Mark Deployment Not Marked Total count: 1
 Line 65:   CSI C Mark Deployment Missing Total count: 2

I would recommend using the system as little as possible until that RAM is fixed - or at least you've removed the failing stick.

 

[n2jlc]

Just received notification that my new memory will be delivered this afternoon. Yea! I just ordered two new sticks and will replace all of the memory and keep the one good stick I have now as a "backup". Going back over my memory of this system, we may have gotten a bad stick of memory right off the bat when I upgraded about 18 months ago. My husband is the main user of this system and does not say a whole lot when "funky" things happen.

Will let you know how the memory install goes later today.

Just to let you know, if I didn't live in West Virginia, Scotland would be my choice. Visited there for about 2 weeks and didn't want to leave. Beautiful country and wonderful people.

Thanks

 

[NoelDP]

Good to hear!
Wait until you've got the new RAM in and tested, and then we'll carry on with the cleanup.

 

[n2jlc]

YEA! Memory has been installed and checked out. All is ready to go. Am ready to start the clean up.

 

[NoelDP]

OK - upload the new COMPONENTS file, and I'll work on it (it may have changed since I last saw it)

 

[n2jlc]

OK Here is the link to today's components file.

https://www.dropbox.com/s/h5jug45esiydrmf/components.zip?dl=0

Thanks

 

[NoelDP]

I can't actually see any errors in the uploaded file!
Please run another CheckSUR scan, and post the new log

 

[n2jlc]

Here are the CBS folder logs

 

[NoelDP]

Ignoring the Payload file errors for the moment, the errors list is shorter than it was anyhow...

(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-help-whatisactivation_31bf3856ad364e35_6.1.7640.16385_none_d78218337f25ef77 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_microsoft-windows-h..oobewhatishomegroup_31bf3856ad364e35_6.1.7600.16385_none_d66fe6d7322f6630 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-ES-ConfigurePassword.Resources, Culture=en-US, ersion=0.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=x86, versionScope=NonSxS x86_microsoft-windows-e..epassword.resources_b1bf3856Ad364e35_6.1.7600.16385_en-us_00f916ccdc22ebc0 Bad identity
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-e..epassword.resources_b1bf3856Ad364e35_6.1.7600.16385_en-us_00f916ccdc22ebc0.manifest x86_microsoft-windows-e..epassword.resources_b1bf3856Ad364e35_6.1.7600.16385_en-us_00f916ccdc22ebc0 
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64Þmicroso`t-windows-os-kernel_31bf3856ad364e35_6.1.7601.18247_none_ca38dbafcad85ead identity and keyform do not match and neither is right.
(f) CSI Missing Deployment Key 0x00000000 6d86462dc98..0ed8cc7ad88_31bf3856ad364e35_6.1.7601.22298_602d1ba346fe7587 HKLM\Components\CanonicalData\Deployments 
(f) CSI Corrupt Component Keyform 0x00000000 identity x86_microsoft.vc80.cr5_1fc8b3`9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc identity and keyform do not match; keyform is wrong.
(f) CSI C Mark Deployment Missing 0x00000000 c!5d976a99f9f..439e9fb6022_b03f5f7f11d50a3a_6.1.7601.22126_09<d28654bf3d5c6 amd64_5d976a99f9f0dbd8cc431439e9fb6022_b03f5f7f11d50a3a_6.1.7601.22126_none_098d28654bf3d5c6 
(f) CSI C Mark Deployment Missing 0x00000000 c!3c96ab74d93..12d7b28f067_b0;f5f7f11d50a3a_6.1.7601.17966_99bd38bf26a81310 amd64_3c96ab74d9348d6e2783b12d7b28f067_b03f5f7f11d50a3a_6.1.7601.17966_none_99bd38bf26a81310 
(f) CSI C Mark Deployment Not Marked 0x00000000 c!5d976a99f9f..439e9fb6022_b03f5f7f11d50a3a_6.1.7601.22126_098d28654bf3d5c6 msil_system.design.resources_b03f5f7f11d50a3a_6.1.7601.22126_en-us_fef34726d4f859fb

I'll see what I can do with it sometime today.

 

[NoelDP]

I've uploaded a file - n2cab.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)

Create a new System Restore point
Open an Elevated Command Prompt, and run the followingcommands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY"%userprofile%\desktop\n2cab\COMPONENTS" C:\Windows\System32\config
 
[COLOR=black][FONT=Segoe UI].[/FONT][/COLOR]

If you get an error with either command, STOP THERE -do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run anotherCheckSUR scan - post the new CheckSUR.log file.