Windows 7 Pro 64bit Error code 80070308

[xtacbyme]

Helping a friend with her pc, for the last 3weeks she's not been able to successfully complete an update, the downloading of updates work fine, but once it gets to the installation phase, it errors out with Error Code 80070308 (9 updates failed) (her pc has been running fine otherwise, and had windows updates set to automatically check & install.)

I've tried the update fix it tool - http://diagnostics.support.microsof...428054&eventseqno=1&buttonclickno=1&_ext=.exe

Windows update diagnostic - http://download.microsoft.com/downl...-1BE17BF70B21/WindowsUpdateDiagnostic.diagcab

the rediness tool (choosing windows 7 64bit - Fix Windows corruption errors by using the DISM or System Update Readiness tool
sfc scan now
rebooted, but no luck
I've read all info here http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and i tried multiple times to upload the .CBS Zip, but there seems to be a problem with that as well(see pic)

The pc runs flawlessly, only issues are the failing of updates, and now the upload error shown in screenshot
Security essentials is installed, and quick, and full scans have been ran. i've also installed avg (disabling essentials) and tests are clean there.
Thanks in advance

 

[NoelDP]

Please open an elevated Command Prompt, and run the following command,

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS


post the results.


Here are some instructions to make life easier

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[xtacbyme]

Thanks for reply!

Here are the results -

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS

HKEY_LOCAL_MACHINE\COMPONENTS
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
StoreArchitecture REG_BINARY 09000000
PendingRequired REG_DWORD 0x1
LastScavengeCookie REG_QWORD 0x1cf861494d6c94e
LastScavengeFlags REG_DWORD 0x7

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

C:\Windows\system32>

 

[NoelDP]

Good - that's what we expected...

Open an Elevated Command Prompt, and run the following commands

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG DELETE HKLM\COMPONENTS /V PendingRequired
 
.

then reboot, and try Windows Update again.

 

[xtacbyme]

We had her, We had her, We had her!

applied the code in cmd as admin, rebooted, ran update, 9 failed prior, 9 new available, successfully updated all 9, restarted, ran windows update, 1 optional update available (intel graphics - 96mb) downloaded completely, upon installing instant error (same as above), rechecked for updates, 1 optional (intel) ran again...instantly failed.

 

[NoelDP]

You're probably better downloading the Intel update from either Intel or from your manufacturer's website.

Please post the c:\windows\windowsupdate.log file so I can take a look.

 

[xtacbyme]

Zip attached
Thank You

 

[NoelDP]

Please open an Elevated Command Prompt and run the following commands.

DIR C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77
ICACLS C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77 /T


Having said that, I don't think that there's actually anything wrong - it's simply that the new driver you're trying to install is the same one as is currently installed.
A case of 'no action required' - simply hide the update so it doesn't annoy you.

 

[xtacbyme]

well i ran the elevated cmd, pasted code, successful, none unsuccessful.
ran update, 1 optional (intel dated 6-2014) upon starting update, went to install and same error.) i've never had any problems personally with intel installs. (have 8 pc's at home, and many pc's i help others with probono like yourself )
i chose to hide it as you suggested, being her graphics work fine. (thanks for recommendation)

ive ran a check for updates, and nothing available at this time... so i guess all we can do is wait until next update is released, and see if we get a successful update.

your thoughts? further recommendations?
Thanks so much for your time and help NoelDP

 

[NoelDP]

Sorry - I meant to ask for the output of those commands, as they are for info only...


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[xtacbyme]

sorry for misunderstanding, have ran cmd elevated, input your code, and saved results to word (attached .Doc)
upon teaming into her pc, a java update popped up as well, upon installing java pops up an error which hasn't happened in the past. (attached Java Update).

I'm wondering if there is maybe a connection problem?

After speaking with her tonight while teaming, she mentioned a couple times today she went to amazon, and while shopping firefox she saw an error of not responding, she saw the windows "thing" go round and round, also scroll would not work, she'd wait a 1/2 hour-45 minutes, then returned to pc and it would then work for her.
After hearing this i checked her firefox updates, and all up to date.

Getting a bit flustered/confused on these errors, have you ran into these types of symptoms?
Thanks again for help with this.

 

[NoelDP]

The Command Prompt output is normal.

That error is from the Java install - would probably be a good idea to uninstall it from Programs and features, and then reinstall it from www.java.com

Make sure you check for older versions of Java, and uninstall any found.