Windows 7 Pro - only wired connection, no wireless

[suiko]

I just bought a computer, and can only connect to the internet via a wired connection, not wireless. The internet connection itself is fine. Windows connection tools don't seem to work - it says it is connected, but there is no internet (despite the fact that I am connected to the internet on my phone, and never had a problem with my old computer). The machine is a Dell Latitude E6430s.
Thanks!

 

[samuria]

Welcome to the forum. Open a CMD prompt type

Ipconfig /all

Post results

 

[suiko]

Thanks. Here you go...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>Ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : owner-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Ultimate-N 6300 AGN
   Physical Address. . . . . . . . . : 3C-A9-F4-43-93-80
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : fd0c:d6bd:81c0:d800:5423:ee2f:7f16:9b9b(P
referred)
   Temporary IPv6 Address. . . . . . : fd0c:d6bd:81c0:d800:c5d8:e82c:180f:eb46(P
referred)
   Link-local IPv6 Address . . . . . : fe80::5423:ee2f:7f16:9b9b%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.44(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 322742772
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-D1-6C-5B-F0-1F-AF-2A-EC-F7

   DNS Servers . . . . . . . . . . . : fe80::1%13
                                       192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
on
   Physical Address. . . . . . . . . : F0-1F-AF-2A-EC-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : fd0c:d6bd:81c0:d800:4512:dbd3:94b6:44a9(P
referred)
   Temporary IPv6 Address. . . . . . : fd0c:d6bd:81c0:d800:dc25:3482:e626:d7a1(P
referred)
   Link-local IPv6 Address . . . . . : fe80::4512:dbd3:94b6:44a9%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 23 June 2017 17:41:21
   Lease Expires . . . . . . . . . . : 24 June 2017 17:53:28
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 250617775
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-D1-6C-5B-F0-1F-AF-2A-EC-F7

   DNS Servers . . . . . . . . . . . : fe80::1%11
                                       192.168.1.1
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.lan:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : lan
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C2FF695C-F04D-4C58-BC31-F35EE4E5D85D}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

 

[samuria]

You need to set the wireless adapter to obtain IP automatically it's set to no so you aren't getting an IP via DHCP you have set a static IP in the wrong range

 

[suiko]

Thanks - so how do I do that?

I tried what is here:

Obtain an automatic IP address: Windows 7 - University of Victoria

and both "Obtain IP address automatically" and "Obtain DNS server address automatically" were already enabled. But still no wireless connection...

 

[samuria]

The tutor is correct but it must be the wireless not the ethernet your post clearley shows its set to static
DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : fd0c:d6bd:81c0:d800:5423:ee2f:7f16:9b9b(P referred) Temporary IPv6 Address. . . . . . : fd0c:d6bd:81c0:d800:c5d8:e82c:180f:eb46(P referred) Link-local IPv6 Address . . . . . : fe80::5423:ee2f:7f16:9b9b%13(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.44(Preferred)

 

[suiko]

So I need to do the same without the ethernet cable? Not sure what else I can do...

 

[suiko]

Thanks for your help. I seem to have sorted it with the Windows troubleshooter for the network adaptor