Thank you so much - and yes it does say sp1 on the screen and the cd - I will try again but it looks like there is no easy way - just out of interest if I was to buy windows ultimate and upgrade to that would it possibly solve my problems? - just looking desperately for an easy option..
Gregpro thanks so much - I went through the install instructions again and realised I might not have been logged on properly as admin so this time it worked.. sort of.. first it didn't ask me to put my id key in at all and now my pc says "build 7601 this copy of windows is not genuine.. " mmm it then asks me to download something which will tell if its genuine or not - so i do but it won't run!!! The other problem is it also says when I reboot everytime "setup has detected that the .NET Framework version 4.5 needs to be repaired. Do not restart your computer until Setup is complete." but it doesn't complete the update and then says I may be a victim of counterfiting and go online to resolve it... but the program to resolve it won't run....
Now if my Dell windows 7 package is counterfit I can deal with that by buying another but if its the computer that's still just got a download problem and is causing this problem - I will buy another copy or get one from Dell... or a new license and may still get the problem.. How can I check the license key or whatever? or put it onto my computer.... without re-installing... help!! and thank you !
Product Key : [removed by admin] Validity : Valid Product ID : XXXXX-842-0749744-85984 Activation ID : e838d943-63ed-4a0b-9fb1-47152908acc9 Edition Type : Professional Description : Windows 7 Professional Retail Edition ID : X15-39021 Key Type : Retail Crypto ID : 170
Thank you for deleting the key! I was in the middle of a reboot. so first how do I activate it? I have no idea.. and can I just uninstall net framework 4.5 and then ask windows to update via the cpanel?
Yes I am online
I've never not had Net Framework repair itself so maybe you should try it again calmly. If not try installing its standalone installer. If it won't run uninstall it first and reboot.
Where exactly did you get the Win7 key? Have you ever published it on the web inadvertantly before?
No I haven't published it before but I just tried to activate it and its been blocked by microsoft. I bought the cd from the company that made the pc up for me in the UK. The pc came unloaded as I picked everything for it... I think I will have to go back to them... bottoms!
Let them know you are being helped at the top tech forums which is airing this on the web. If they do not replace bogus key then contact MS Customer Svc which has a program thAt can replace the key if you cooperate with a piracy investigation.
If as you say there is a COA sticker then it will get top priority as possible counterfeit.
I will see what happens in the morning.. if nothing then I will see if I can contact Microsoft customer service. It was a german company in fact who the operating system came from ..
Does it have a COA sticker similar to the one in the Reinstall tutorial below?
Builders are not allowed to resell the OS without one. If they sold the same key repeatedly then they may have counterfeited the sticker.
The Product Key is online via Google search which may mean its widely circulated. Having the COA and any receipt or bank debit history gives you the best case.
HI - I have tried to get support from microsoft but have no idea where to go - there isn't a place to report counterfit programs.. or request support unless you pay for it and if I go to enter my product id it says this is not supported in my country so they don't want to help obviously.
yes after 3 hours with remote assistance the support man Alfred Boo decided the computer need to complete an update but the key is definately bad so I have to buy another apparently.. after 3 hours the pc finally was rebooted and hte agent was meant to stay online.. when it came up again he'd gone and the chat lines were closed. I stil have the same .net 4.5 error and nothing has changed...
Must go and do my animals.. we have a farm and my husband isn't here today.... so much for microsoft..
Hello.. you should not have had these issues.. seems you were in contact with people who in remote assistance were or are scamming you.. If you have legit paid for OS from Microsoft should be no issue to do a clean reinstall as noted in above posts my Maxie and Greg
I don't have legit support from Microsoft.. that ran out a long time ago - I just went to the microsoft assistance chat line and a technician logged in. He said if they couldn't sort it this time then I would have to pay.
I was not referring to any type of tech support as you have that here from us for free.
I specifically referenced MS Customer Service which is another department that deals with issues of OS purchase, legitimacy and possible piracy.
If you googled MS Support you probably got a scammer as suggested. If they connected remotely they may have planted something on your PC. Run a full scan with Malwarebytes and SUPERAntiSpyware now to check, declining their trial versions at install to use the on-demand scanners.
