Windows 7 Pro update error codes: 80073712, 8024200D, 80070490.

jdawg100

New member
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6:23 PM
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Hi, 3 updates will not install no matter what I do. Have run SURT and Windows Update Diagnostic. I have attached screenshots of the error codes and update history. I have also attached the CheckSUR.log and CheckSur.persist.log files from the CBS file. The whole CBS file is too large to upload. Help would be very appreciated.
 

Attachments

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional
CPU
I7 4790K
Motherboard
ASRock Z97 Exteme6
Memory
8GB DDR3
Graphics Card(s)
EVGA GTX960 SSC
Screen Resolution
1920x1080
Hard Drives
Samsung Evo 840 250GB
PSU
Corsair CX600M
Case
Corsair 300R
Antivirus
Avast Free
Browser
Chrome
I've seen a lot worse ;)

Here's the problem-list from CheckSUR...
Code:
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.22843_none_0e6300c36ce0e937.manifest
 winsxs\manifests\x86_microsoft-windows-a..on-authui.resources_31bf3856ad364e35_6.1.7601.22843_en-us_8dec1b1b1482822e.manifest
 winsxs\manifests\amd64_microsoft-windows-a..on-authui.resources_31bf3856ad364e35_6.1.7601.22843_en-us_ea0ab69eccdff364.manifest
 winsxs\manifests\amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.18637_none_618dcfbeca31e3f1.manifest
 winsxs\manifests\wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.18637_none_6be27a10fe92a5ec.manifest
 winsxs\manifests\wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.22843_none_6c5d47ae17bbf972.manifest
 winsxs\manifests\amd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.1.7601.22843_none_3d68a84c7ba605fb.manifest
 winsxs\manifests\x86_microsoft-windows-installer-handler_31bf3856ad364e35_6.1.7601.22843_none_e14a0cc8c34894c5.manifest
 winsxs\manifests\amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.22843_none_62089d5be35b3777.manifest
 winsxs\manifests\amd64_microsoft-windows-authentication-authui_31bf3856ad364e35_6.1.7601.22843_none_6a819c47253e5a6d.manifest
 winsxs\manifests\amd64_microsoft-windows-lua_31bf3856ad364e35_6.1.7601.22843_none_04d87c628ca1e3ee.manifest
 servicing\packages\Package_40_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_40_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_41_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_41_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_42_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_42_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_78_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_78_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_79_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_79_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_80_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_80_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_81_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_81_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3008627_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3008627_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3008627~31bf3856ad364e35~amd64~~6.1.1.0.mum

I'll post a fix protocol later - it shouldn't be a problem, since all errors appear to be from the same update.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - jg1aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jg1aa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks, did what you said here are the updated log files.
 

Attachments

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional
CPU
I7 4790K
Motherboard
ASRock Z97 Exteme6
Memory
8GB DDR3
Graphics Card(s)
EVGA GTX960 SSC
Screen Resolution
1920x1080
Hard Drives
Samsung Evo 840 250GB
PSU
Corsair CX600M
Case
Corsair 300R
Antivirus
Avast Free
Browser
Chrome
Lookin' good!
Code:
Summary:
Seconds executed: 116
 Found 20 errors
 Fixed 20 errors
  CSI Manifest All Zeros Total count: 11
  Fixed: CSI Manifest All Zeros.  Total count: 11
  CBS MUM Corrupt Total count: 9
  Fixed: CBS MUM Corrupt.  Total count: 9
  Fixed: CBS Paired File.  Total count: 9

Go to Windows Update, and run a Check for Updates - attempt to install ONLY the oldest update found. What happens?
If it goes in OK, try the rest.
If not, then post the error code/message, and post the new CBS.log file.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi, I tried the the oldest important update, but no luck. Got code 8024200D. The CBS.log is around 108MB, what is the best way to send it to you?
 

Attachments

  • second error code.png
    second error code.png
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My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional
CPU
I7 4790K
Motherboard
ASRock Z97 Exteme6
Memory
8GB DDR3
Graphics Card(s)
EVGA GTX960 SSC
Screen Resolution
1920x1080
Hard Drives
Samsung Evo 840 250GB
PSU
Corsair CX600M
Case
Corsair 300R
Antivirus
Avast Free
Browser
Chrome
That's OK - you probably only need to install that update from the standalone installer.
What's the KB number of the one that failed?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Update for Windows 7 for x64-based Systems (KB2808679)

Installation date: ‎16/‎04/‎2015 21:17

Installation status: Failed

Error details: Code 8024200D
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional
CPU
I7 4790K
Motherboard
ASRock Z97 Exteme6
Memory
8GB DDR3
Graphics Card(s)
EVGA GTX960 SSC
Screen Resolution
1920x1080
Hard Drives
Samsung Evo 840 250GB
PSU
Corsair CX600M
Case
Corsair 300R
Antivirus
Avast Free
Browser
Chrome

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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