Solved Windows 7 Service Pack 1 for x64 based system error code 80073701

[jorge santillan]

Hi,

I've been having trouble installing windows 7 service Pack 1.

I have taken the following steps to try and solve the issue but nothing has change:

1. Used update readiness tool for windows 7 for x64 based systems
2. Install Malwarebytes to get rid of any potential malware
3.Ran SFC/Scan

Thank you

 

[Layback Bear]

The first thing you need to do is follow the instruction of this tutorial and post the needed logs so are experts have the needed information.

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

 

[jorge santillan]

Here is a screen shot of the error and Zip file of the logs.

 

[NoelDP]

The SFC data isn't present in the CBS.log - assuming you ran it, it must be in the CBSPersist files. Please upload the latest two files from the store, and I'll take a look.
The CheckSUR log is clear, however the CheckSUR.Persist log shows that you ran another version back in July 2012 and had massive problems at that time...

Seconds executed: 61437
 Found 76945 errors
 Fixed 76945 errors
  CSI Missing Component Key Total count: 12940
  Fixed: CSI Missing Component Key.  Total count: 12940
  CSI Missing Pinned Component Key Total count: 4159
  Fixed: CSI Missing Pinned Component Key.  Total count: 4159
  CSI Missing Identity Total count: 17099
  Fixed: CSI Missing Identity.  Total count: 17099
  CSI Missing C Mark Total count: 19765
  Fixed: CSI Missing C Mark.  Total count: 19765
  CSI F Mark Missing Total count: 27141
  Fixed: CSI F Mark Missing.  Total count: 27141

It's likely that this is the cause of your current problems, as these errors look to me to be the result of major registry corruption, and this could be affecting other areas at which CheckSUR doesn't look.

I suspect that your best option is going to be a repair install - but let's have a look at those CBSPersist files first.

 

[jorge santillan]

Hi,

I've been attempting to upload the files requested for the last 2 days but have been unable to. The upload section gives me a server error.

 

[NoelDP]

That probably means that the file is too large - either delete the older CBSPersist logs until it's below 8MB, or upload it to a fileshare site (preferably DropBox or OneDrive) and post a link.

 

[jorge santillan]

Hi,

Here's the link to my file in One-Drive:

https://onedrive.live.com/redir?resid=2E9AC32FB956FDAC!2118&authkey=!AETTTymN6_aDIzk&ithint=folder,

 

[jorge santillan]

Hi, did my links provided work?

 

[NoelDP]

Sorry.. must have missed it.
In the pub at the moment. ... will review asap.

 

[NoelDP]

You seem to have uploaded the two CBSPersist files - and not the CBS.log or CheckSUR.log files
Both the uploaded files also appear to have been somehow corrupted. This immediately bring the question of whether the system in infected with malware.


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds

 

[jorge santillan]

Here is another link with all the CBS files

https://onedrive.live.com/redir?resid=2E9AC32FB956FDAC!2744&authkey=!ALB-DfdIHWsPMow&ithint=folder,

 

[jorge santillan]

I also ran the malware-byte software scan, it came back clean.

I bought the full malware-byte software last week and during the first run a lot of problems show-up, however they were all fix.

 

[NoelDP]

Interesting.
The CheckSUR.Persist.log file has an old scan result from July 2012...

Summary:
Seconds executed: 61437
 Found 76945 errors
 Fixed 76945 errors
  CSI Missing Component Key Total count: 12940
  Fixed: CSI Missing Component Key.  Total count: 12940
  CSI Missing Pinned Component Key Total count: 4159
  Fixed: CSI Missing Pinned Component Key.  Total count: 4159
  CSI Missing Identity Total count: 17099
  Fixed: CSI Missing Identity.  Total count: 17099
  CSI Missing C Mark Total count: 19765
  Fixed: CSI Missing C Mark.  Total count: 19765
  CSI F Mark Missing Total count: 27141
  Fixed: CSI F Mark Missing.  Total count: 27141

This would tend to indicate that there was a massive problem at that time - and it's likely that the problem was only patched over, rather than properly cured.
The current CheckSUR.log file shows no problems.

The only errors in the CBS log tend to indicate a failed attempt to install Service Pack 1 - the SFC scan was clear.

I rather think your best option is going to be a repair install of Windows.

 

[jorge santillan]

Hi,

I had issues with the repair install for windows.

However, I access the partition on my hard drive, that had the windows software, and performed a new installation.

My computer is back and running with the service pack install.

Thank you

 

[NoelDP]

Glad you were able to get it sorted!.

Good luck.