Solved Windows 7 Service Pack 1 for x64-based Update fails with code 80073701

A

AlexStrickland

New member
Local time
10:26 AM
Messages
11
Hi

These are the details from the update history:

"Windows 7 Service Pack 1 for x64-based Systems (KB976932)

Installation date: ‎2015/‎05/‎20 12:11 PM

Installation status: Failed

Error details: Code 80073701"

As far as I can tell it has something to do with IE 9 which I am unable to uninstall - it does not appear in the list of installed programs.

I have run the system update readiness tool (Windows6.1-KB947821-v34-x64.msu) and sfc /scannow. I have attached the CBS.log as instructed here : http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html.

Hope someone can help (I saw a very similar error with an apparently happy ending on these forums).

Regards
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit
We don't often see this type of error!
Code: 
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0  Expected file name Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum does not match the actual file name
(fix) CBS MUM Corrupt CBS File Replaced Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Someone appears to have deliberately renamed a file - which takes a little doing, considering the protections operating in the Winsxs folder!

Having said that, it's the only error that CheckSUR found.
The errors in the CBS.log can usually be ignored, and there's no problems found in the SFC scan.

Ah...
from the CBSPersist file...
Code: 
 Line 267037: 2015-05-20 12:10:49, Error                 CSI    [EMAIL="0000023a@2015/5/20:10:10:49.858"]0000023a@2015/5/20:10:10:49.858[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
 Line 267039: 2015-05-20 12:11:13, Error                 CSI    0000023b (F) STATUS_SXS_ASSEMBLY_MISSING #1200878# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
 Line 267040: 2015-05-20 12:11:13, Error                 CSI    0000023c (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1200763# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 8.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [128]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385.Internet-Explorer-Optional-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]

It looks to me like running CheckSUR should have fixed this problem?

If not, please explain the current blockage.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel

This laptop has always belonged to me and I didn't do any renaming (that I remember!). Actually the reason I came to this forum was that google showed someone who had the same symptoms - and whom it looks like you helped - http://www.sevenforums.com/windows-...2033-windows-update-failing-continuously.html.

I have run CheckSUR a few times, and then the SP1 update and the update always fails with the same error. I am not sure what you mean by "explain the current blockage"? I can't!

As I said I cannot uninstall IE9 which looks like it may be linked to this hassle. In the dim and distant past I rolled back SP1 when it first came out as it broke my printer driver at the time. Don't know if that has any bearing? I have never been able to apply the update since but I didn't much care - now I want install Visual Studio 2013 and I can't (my normal laptop has died - it's a miserable tale of woe).

Thank you for answering, you appear to be tireless on these forums!

Regards
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit
Let's take a look at a couple more files...

Please upload the C:\Windows\windowsupdate.log file


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I think I see what the problem is - CheckSUR is actually attempting to repair the wrong file!

Please run the following commands in an Elevated Command Prompt, and post the results...

Code: 
DIR C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.*
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.* 
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 /A
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 /grant Administrators:(F)
DEL C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0
DIR C:\Windows\servicing\Packages\*.*old0
 
.

Post the results, reboot, and run another CheckSUR scan and post the new CheckSUR.log file.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel

Here is the output from the commands.

Code: 
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>DIR C:\Windows\servicing\Packages\Microsoft-Windows-Internet
Explorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.*
 Volume in drive C is Windows7_OS
 Volume Serial Number is 0A21-37AA

 Directory of C:\Windows\servicing\Packages

2015/05/20  01:41 PM            14,321 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat
2009/07/14  05:01 AM            14,321 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0
2012/12/16  01:01 PM             1,505 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum
2015/05/20  01:41 PM             1,505 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0
               4 File(s)         31,652 bytes
               0 Dir(s)  45,966,073,856 bytes free

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-Inter
netExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.*
C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Packag
e~31bf3856ad364e35~amd64~~8.0.7600.16385.cat NT SERVICE\TrustedInstaller:(F)

                                             NT AUTHORITY\SYSTEM:(RX)

                                             BUILTIN\Administrators:(RX)

                                             BUILTIN\Users:(RX)

C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Packag
e~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0 NT SERVICE\TrustedInstaller:(I
)(F)

                                                  NT AUTHORITY\SYSTEM:(I)(RX)

                                                  BUILTIN\Administrators:(I)(RX)


                                                  BUILTIN\Users:(I)(RX)

C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Packag
e~31bf3856ad364e35~amd64~~8.0.7600.16385.mum NT SERVICE\TrustedInstaller:(F)

                                             NT AUTHORITY\SYSTEM:(RX)

                                             BUILTIN\Administrators:(RX)

                                             BUILTIN\Users:(RX)

C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Packag
e~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 NT SERVICE\TrustedInstaller:(F
)

                                                  NT AUTHORITY\SYSTEM:(RX)

                                                  BUILTIN\Administrators:(RX)

                                                  BUILTIN\Users:(RX)

Successfully processed 4 files; Failed processing 0 files

C:\Windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-I
nternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0
 /A

SUCCESS: The file (or folder): "C:\Windows\servicing\Packages\Microsoft-Windows-
InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old
0" now owned by the administrators group.

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-Inter
netExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0 /gr
ant Administrators:(F)
processed file: C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer
-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0
Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>DEL C:\Windows\servicing\Packages\Microsoft-Windows-Internet
Explorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum_old0

C:\Windows\system32>DIR C:\Windows\servicing\Packages\*.*old0
 Volume in drive C is Windows7_OS
 Volume Serial Number is 0A21-37AA

 Directory of C:\Windows\servicing\Packages

2009/07/14  05:01 AM            14,321 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0
               1 File(s)         14,321 bytes
               0 Dir(s)  45,966,045,184 bytes free

C:\Windows\system32>

I'll post, reboot and run CheckSUR.

Regards
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit
OK - I'm expecting another error to come up from CheckSUR now - but either way, please run the following commands, and post the results...

Code: 
DIR C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.*
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.* 
TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0 /A
ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0 /grant Administrators:(F)
DEL C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0
DIR C:\Windows\servicing\Packages\*.*old0

.

Post the results - we shouldn't need another CheckSUR after that.

Then do a Check for Updates, and attempt to install ONLY the oldest update found - what happens?
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel

CheckSUR didn't come up with errors:

Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-05-24 22:32

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2243
 No errors detected

The result of your commands:

Code: 
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>DIR C:\Windows\servicing\Packages\Microsoft-Windows-Internet
Explorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.*
 Volume in drive C is Windows7_OS
 Volume Serial Number is 0A21-37AA

 Directory of C:\Windows\servicing\Packages

2015/05/20  01:41 PM            14,321 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat
2009/07/14  05:01 AM            14,321 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0
2012/12/16  01:01 PM             1,505 Microsoft-Windows-InternetExplorer-Option
al-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.mum
               3 File(s)         30,147 bytes
               0 Dir(s)  45,567,414,272 bytes free

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-Inter
netExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.*
C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Packag
e~31bf3856ad364e35~amd64~~8.0.7600.16385.cat NT SERVICE\TrustedInstaller:(F)

                                             NT AUTHORITY\SYSTEM:(RX)

                                             BUILTIN\Administrators:(RX)

                                             BUILTIN\Users:(RX)

C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Packag
e~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0 NT SERVICE\TrustedInstaller:(I
)(F)

                                                  NT AUTHORITY\SYSTEM:(I)(RX)

                                                  BUILTIN\Administrators:(I)(RX)


                                                  BUILTIN\Users:(I)(RX)

C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer-Optional-Packag
e~31bf3856ad364e35~amd64~~8.0.7600.16385.mum NT SERVICE\TrustedInstaller:(F)

                                             NT AUTHORITY\SYSTEM:(RX)

                                             BUILTIN\Administrators:(RX)

                                             BUILTIN\Users:(RX)

Successfully processed 3 files; Failed processing 0 files

C:\Windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\Microsoft-Windows-I
nternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0
 /A

SUCCESS: The file (or folder): "C:\Windows\servicing\Packages\Microsoft-Windows-
InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old
0" now owned by the administrators group.

C:\Windows\system32>ICACLS C:\Windows\servicing\Packages\Microsoft-Windows-Inter
netExplorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0 /gr
ant Administrators:(F)
processed file: C:\Windows\servicing\Packages\Microsoft-Windows-InternetExplorer
-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0
Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>DEL C:\Windows\servicing\Packages\Microsoft-Windows-Internet
Explorer-Optional-Package~31bf3856ad364e35~amd64~~8.0.7600.16385.cat_old0

C:\Windows\system32>DIR C:\Windows\servicing\Packages\*.*old0
 Volume in drive C is Windows7_OS
 Volume Serial Number is 0A21-37AA

 Directory of C:\Windows\servicing\Packages

File Not Found

C:\Windows\system32>

I am trying the update (only one non optional found)...

Thanks
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit
Hi

What happens? Unfortunately the update failed with Code 80073701. SP1 was the only non-optional update.

I have uploaded CBS.zip being the zip of CBS.log.

Regards
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit
Not totally unexpected :(

Here's what appears to be the critical error from your attempted install...
Code: 
  Stage (1): flags: 8 app: [synth3dvsc.inf-LanguagePack, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0xa254458
2015-05-24 23:31:10, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64
2015-05-24 23:31:10, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64, PinDeployment: amd64_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_8.0.7600.16385_en-us_ed66154d5f1d25e1
2015-05-24 23:31:10, Error                 CSI    [EMAIL="0000023a@2015/5/24:21:31:10.017"]0000023a@2015/5/24:21:31:10.017[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2015-05-24 23:31:11, Error                 CSI    0000023b (F) STATUS_SXS_ASSEMBLY_MISSING #1229948# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2015-05-24 23:31:11, Error                 CSI    0000023c (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1229833# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 8.0.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [128]"Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385.Internet-Explorer-Optional-amd64", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2015-05-24 23:31:11, Info                  CBS    Failed to pin deployment while resolving Update: Internet-Explorer-Optional-amd64 from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-05-24 23:31:11, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385, Update: Internet-Explorer-Optional-amd64 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-05-24 23:31:11, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-05-24 23:31:11, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2015-05-24 23:31:11, Info                  CSI    [EMAIL="0000023d@2015/5/24:21:31:11.927"]0000023d@2015/5/24:21:31:11.927[/EMAIL] CSI Transaction @0x1bb6b60 destroyed
2015-05-24 23:31:11, Info                  CBS    Perf: Resolve chain complete.

I'm at a loss to understand this one at the moment, and need to do some research :(

You may want to consider a Repair install of Windows if you have access to the Win7 media
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you Noel, I tried a suggestion I found here:

IE9 RC uninstall freezes at the end on Windows 7 x64 - Microsoft Community

I downloaded:
windows6.1-kb972813-x64-en-us_483a3e51038f1a369bc5b5cdf5fc32df3ea4ad27.exe

and extracted lp.cab and ran this command at an elevated command prompt:

Code: 
"dism /online /add-package /packagepath:lp.cab"

Then I tried the update, and for the first time it actually went ahead, I thought my problems were finally over!

However at some point during the process after serveral reboots it had to roll back the update : ( The CBS.log is now a hefty 300Mb - but at one point I thought it was stuck in a loop, and my machine might be totalled. So, I'm grateful for small mercies.

Looks like your suggestion of doing a repair install is my only option - time to go and buy some DVD's and hope lenovo have got it right. Thanks for your help.

Regards
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit
DISM does NOT work the same way in Windows 7 as it does in Win 8!

Please start the whole process again with a new set of diagnostics - maybe we can avoid the hassle of a repair install..
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
SFC is error-free, as is CheckSUR.
The error message implies registry corruption, which would normally be found by CheckSUR unless buried in the SOFTWARE hive rather than the COMPONENTS hive.

I'm neither competent nor confident in that hive :(

The first significant error from your latest attempt to install SP1 is this...
Code: 
2015-05-25 11:20:21, Info                  CBS    SPI: Self trust verification failed for C:\Windows\System32\SPC_SP1_Wave1.xml.  0x57
2015-05-25 11:20:21, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
2015-05-25 11:20:21, Info                  CBS    SPI: Installed SPInstall or XML not trusted.  Continuing with current version.
2015-05-25 11:20:21, Info                  CBS    SPI: Self trust verification failed for C:\Windows\System32\EventProviders\spcmsg.dll.  0x57

... which tends to suggest a corrupt download - I assume this was from the full standalone download?
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel

Which standalone download are you asking about? If you mean SP1 it is not from the download, but via automatic updates (they download automatically but are not installed automatically).

Is the standalone download a better idea?

Regards
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
OK, I am sure my 4Mbit (really 1.6Mbit) ADSL will make short work of it.

Regards
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit
Hi Noel

You were right, the downloadable package worked - thank you very much for your patient help.

Regards
Alex
 

My Computer My Computer

At a glance

Win 7 64bit
Computer type
PC/Desktop
OS
Win 7 64bit
Great! - You're welcome, and good luck.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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