Windows 7 SP1 Errors

M

millworkpm

New member
Local time
2:55 AM
Messages
9
Location
North East Florida
Heys guys Just wanted to say thank you in advance. I have been trying for sometime
to update to SP1 with no success at all. I have taken all the neccesary steps posted here and else where but still no sucess. I have run windows update (Error code: 8024200D) and DL the updates to run manually (Error Code: 80070002).Updated drivers, Run SFC /scannow no errors found, System update readiness tool, Clean Boot, Shut off Anti Virus. Attched is my CBS folder. Again thank you

View attachment 250461
 

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
You have some major problems in the background CBS logging - I'm uncertain what they actually mean.
I suspect that they relate to corruption in either the SoftwareDistribution folder or the Catroot2 folder.
Are you seeing any other symptoms?
Just in case it shows up a problem, please post an MGADiag report - we're looking to see if it produces a known error set, rather than at its genuineness (which should be OK, from your machine specs)

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for the quick Reply.
COA Windows 7 Home Premium OA HP

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {81F1615F-27AC-4D74-AC80-B4371A5A891D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{81F1615F-27AC-4D74-AC80-B4371A5A891D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-970301965-147732944-1671079160</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100430000000.000000+000</Date></BIOS><HWID>74BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1742010
Installation ID: 002206766741262622466472035395695205936113770365756050
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 1/16/2013 10:46:54 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:30:2012 21:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GEWfqaoEDMUa3h0VPmir5Zv6kUOVCaXcpeamRh5
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-MPC
  FACP   HP      SLIC-MPC
  HPET   HPQOEM  SLIC-MPC
  BOOT   HPQOEM  SLIC-MPC
  MCFG   HPQOEM  SLIC-MPC
  SLIC   HPQOEM  SLIC-MPC
  SSDT   AMD     POWERNOW
 

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
Nah - nothing there that's out of place :(

I'll have to do some more research, our main expert is doing exams this week, so won't be available until Thurs evening, or Friday.
If you don't hear from either of us before Friday, please shout!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
after reviewing your log file i found some information here states the best and quickest way to fix this issue is a repair install. No doubt that I'm sure Tom knows exactly what all this means. I believe this is your update error.
Code: 
Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

Here is a repair install tutorial.

http://www.sevenforums.com/tutorials/3413-repair-install.html

You can try this or you can wait till someone experienced knows whats going on.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Just a thought, but any time I've had issues with Windows Update acting up it's been corruption in the SoftwareDistribution folder. I just back it up and delete it. Then reboot and run Update again. Works every time for me.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Thank you guys. I will look out for Noel til friday. Thank you parman I'll give it a look.
I have renamed the software dist several times in the process. Thanks again
 

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
Shout out

Heys guys its thursday thought Id give you a shout out in regards to my thread.
Thanks
 

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
Parman said:
after reviewing your log file i found some information here states the best and quickest way to fix this issue is a repair install. No doubt that I'm sure Tom knows exactly what all this means. I believe this is your update error.
Code: 
Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
Here is a repair install tutorial.

http://www.sevenforums.com/tutorials/3413-repair-install.html

You can try this or you can wait till someone experienced knows whats going on.
Click to expand...

You can ignore that error if you ever see it, it's perfectly normal :) The real errors lie in one of the CBS persist cabinets.


Hello millworkpm and welcome to the forums :party:

After reviewing your logs, it seems like there's quite a lot of errors. I would like to try to replace these files, so see if it makes the situation better.

Code: 
Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5
Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5
Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5
Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5
Package_6_for_KB2482017~31bf3856ad364e35~amd64~~6.1.1.1
Package_7_for_KB2482017~31bf3856ad364e35~amd64~~6.1.1.1
Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_237_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_253_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_254_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_217_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_237_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_253_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_254_for_KB2779562~31bf3856ad364e35~amd64~~6.1.1.1
Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2563227~31bf3856ad364e35~amd64~~6.1.1.0
Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_4_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_1_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_4_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_5_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_7_for_KB2604114~31bf3856ad364e35~amd64~~6.1.1.5
Package_4_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_4_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_5_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_4_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_4_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_5_for_KB2769369~31bf3856ad364e35~amd64~~6.1.1.1
Package_8_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2
Package_8_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2
Package_8_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2
Package_8_for_KB2560656~31bf3856ad364e35~amd64~~6.1.1.2
Package_2_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_2_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_3_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_2_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_2_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_3_for_KB979482~31bf3856ad364e35~amd64~~6.1.1.1
Package_3_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_3_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_4_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_3_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_3_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_4_for_KB2658846~31bf3856ad364e35~amd64~~6.1.1.4
Package_6_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2552343~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2778930~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB980846~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB2742598~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB2742598~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_6_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_6_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_6_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2585542~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB2305420~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB2305420~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB2305420~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB2305420~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_2_for_KB979688~31bf3856ad364e35~amd64~~6.1.1.3
Package_6_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_6_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_7_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_6_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_6_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_7_for_KB2753842~31bf3856ad364e35~amd64~~6.1.2.0
Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5
Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5
Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5
Package_2_for_KB974431~31bf3856ad364e35~amd64~~6.1.1.5
Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB975467~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_8_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_8_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_8_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_7_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_8_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_9_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3
Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_1_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_3_for_KB2729451~31bf3856ad364e35~amd64~~6.1.1.0
Package_2_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0
Package_4_for_KB972270~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0
Package_7_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0
Package_6_for_KB2620712~31bf3856ad364e35~amd64~~6.1.1.0
+247 more (I was over the character limit)

395 to be precise. This is going to take me a good few hours and it's already gone 4am here, so I'm going to have to do it tomorrow :)

Tom
 

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
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Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
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Case
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Cooling
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Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
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Internet Speed
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Antivirus
MSE + MBAM Pro
Browser
Firefox
Good Morning Tom Thanks for the update. it's 2:45 am here so I can imagine its a bit later by you.
I didn't realize it was so ugly. Thank you for the help I will wait to hear from you. Thanks again
 

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
Hello millworkpm,

Before we continue, I would like you to check whether System Restore is enabled or not please:

http://www.sevenforums.com/tutorials/81500-system-restore-enable-disable.html

I've seen an error in your CBS log that is indicating that it is disabled and it's returning an error:

Code: 
CBS    Failed setting restore point [HRESULT = 0x80070422 - ERROR_SERVICE_DISABLED]

Tom
 

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Hey Tom Thank you for the reply I have been away from home for a few days
and just returned. I will check on System restore as soon as I get backto the house
in a bit.
 

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
No problem :)

Just do it whenever suits you best, I'll be around somewhere!
 

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Ok Tom Checked for System restore through System properties and System Restore is enabled.
 

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
Ok I just DL the app for Seven Forums. I Won't have to run to PC to check for messages :)
 
Last edited:

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
Hi millworkpm,

I'm so sorry for the delay. This week has been so busy for me. I'm currently doing a Maths degree which takes up enough time by itself, but on top of that I'm also training to be an online security analyst so I can help remove malware on forums. About a week ago now, what's known as my Live Log (after my Practice Logs, I get a Live Log where I clean an instructors virtual machine from malware) and I had to put a lot of time into that. My jobs list got completely marmalised and, despite your reminder, I forgot again. So, so sorry; I can assure you it won't happen again :)

Because it's been a while, would you mind uploading your CBS folder again please? It would be unwise to work from an outdated log.

Tom
 

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Hey Tom Thank you for your last response. Been away for awhile
since then haven't had a chance to respond. here it is again.



Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {81F1615F-27AC-4D74-AC80-B4371A5A891D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{81F1615F-27AC-4D74-AC80-B4371A5A891D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-970301965-147732944-1671079160</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv5 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100430000000.000000+000</Date></BIOS><HWID>74BA3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-1742010
Installation ID: 002206766741262622466472035395695205936113770365756050
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 2/13/2013 1:35:01 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:30:2012 21:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GEWfqaoEDMUa3h0VPmir5Zv6kUOVCaXcpeamRh5
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-MPC
  FACP   HP      SLIC-MPC
  HPET   HPQOEM  SLIC-MPC
  BOOT   HPQOEM  SLIC-MPC
  MCFG   HPQOEM  SLIC-MPC
  SLIC   HPQOEM  SLIC-MPC
  SSDT   AMD     POWERNOW

Windows 7 Home Premium
64-bit
 

My Computer My Computer

At a glance

windows 7 Home Premium 64bitAMD Turion II P520 Dual-Core Processor 2.30ghz
Computer Manufacturer/Model Number
HP Pavillion dv5 Notebook PC
OS
windows 7 Home Premium 64bit
CPU
AMD Turion II P520 Dual-Core Processor 2.30ghz
Hi millworkpm,

Perhaps I should have explained it a bit clearer, sorry.

Export CBS.log


  1. Click on the Start
    Start%20Orb.jpg
    button and then click Computer
  2. Double click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a folder on your Desktop called CBS.
  6. Right-click on this folder again, and navigate through Send to, and select Compressed (zipped) folder
  7. Another new file, also called CBS, but this time with a different icon, will be created. Please upload this new file to the forum, here


Tom
 

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
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