Windows 7 SP1 fails with error 0x80004005

[prvnrk]

Hi,

I've gone through almost all previously posted threads on this topic but none of them really helped me fix the problem. Hence i chose to post it again.

Laptop: Dell Studio 1558 (core i5)
OS: Win 7 Home Premium (pre-installed) 64-bit
Free space on C: = 12GB
No Virus and malware exists

1. "Windows Update" recommended to install SP1 and i chose to go ahead but it failed with error 0x80004005.

2. Then i downloaded windows6.1-KB976932-X64.exe (~920MB) and tried to install but failed at 99% (configuring service pack) with same error 0x80004005

3. Then i followed Windows 7 SP1 installation failed with error 0x80004005 E-FAIL - Microsoft Reduce Customer Effort Center - Site Home - TechNet Blogs and did the below

a. Installed "System Update Readiness Tool" (Windows6.1-KB947821-v12-x64.msu - ~ 320MB)
b. ran "sfc/scannow" - it found few errors and fixed automatically.
c. Verified if "0x8004a029" found in cbs.log but it does NOT have any
d. Disabled Symantec AV completely
e. Tried again applying SP1 but again failed at 99% with same error 0x80004005.

Wonder if anyone had success with SP1 inst and I don't want to do fresh reinstallation of OS as I have lot of applications.

Please suggest.
TIA
Prvn

 

[zigzag3143]

Hi,

I've gone through almost all previously posted threads on this topic but none of them really helped me fix the problem. Hence i chose to post it again.

Laptop: Dell Studio 1558 (core i5)
OS: Win 7 Home Premium (pre-installed) 64-bit
Free space on C: = 12GB
No Virus and malware exists

1. "Windows Update" recommended to install SP1 and i chose to go ahead but it failed with error 0x80004005.

2. Then i downloaded windows6.1-KB976932-X64.exe (~920MB) and tried to install but failed at 99% (configuring service pack) with same error 0x80004005

3. Then i followed Windows 7 SP1 installation failed with error 0x80004005 E-FAIL - Microsoft Reduce Customer Effort Center - Site Home - TechNet Blogs and did the below

a. Installed "System Update Readiness Tool" (Windows6.1-KB947821-v12-x64.msu - ~ 320MB)
b. ran "sfc/scannow" - it found few errors and fixed automatically.
c. Verified if "0x8004a029" found in cbs.log but it does NOT have any
d. Disabled Symantec AV completely
e. Tried again applying SP1 but again failed at 99% with same error 0x80004005.

Wonder if anyone had success with SP1 inst and I don't want to do fresh reinstallation of OS as I have lot of applications.

Please suggest.
TIA
Prvn

Generally that error is from system corruption. read about it here. Windows 7 SP1 installation failed with error 0x80004005 E-FAIL - Microsoft Reduce Customer Effort Center - Site Home - TechNet Blogs

 

[niemiro]

Hello!

Please create a new folder on your Desktop called LOGS.

Copy into that new folder the C:\Windows\Logs\CBS folder, and the C:\Windows\WindowsUpdate.log file.

Right click on your new LOGS folder > Send to > Compressed (Zipped) folder, and upload it here for me.

Thanks a lot!

Richard

 

[prvnrk]

Thanks Zigzag for your reply.

If you can see my post, i already pasted that link and followed it except for last option (Perform an inplace upgrade of Windows). Do you mean to say i have only this option left out? If yes, please suggest me how can i do this?

Txs again,
prvn

 

[prvnrk]

Thanks Niemiro,
Pls find attached LOGS.zip (i also included CBS-old.log which i took a copy after my 2nd attempt).

-Prvn

 

[Jacee]

If you have disabled Symantec completely, turn on Windows firewall in Services and try again.

 

[prvnrk]

Hi Jacee,

Windows firewall and Defender were always enabled and ON on my laptop (even when Symantec was running). I made sure Firewall was ON before applying SP1.

Thanks,
Prvn

 

[Jacee]

Type regedit in the start search box and see how many 'filter drivers' are running, following instructions here Windows 7 SP1 installation failed with error 0x80004005 E-FAIL - Microsoft Reduce Customer Effort Center - Site Home - TechNet Blogs

 

[prvnrk]

Thanks Jecee,

As i stated in my OP, i followed that link and since "0x8004a029" not found in CBS.log i did NOT do any modifications to registry. I just verified now and MaxNumFilters is set to 8 (default).

Do you want me to change it to 14 and try applying SP1?

Pl confirm.
Prvn

 

[Jacee]

The default on my computer is 8 too. SP1 installed with no problem on mine, so don't bother changing the filter drivers unless you back up the registry..

 

[niemiro]

Hello again!

Firstly, my greatest thanks to MowGreen for the help he has given me in interpreting these logs. We both found the same line in the log, and he explained it to me

Firstly, CBS.log.

Indeed, you are correct that you cannot find your error code, however, you can find it in a .cabbed persist.

2011-06-11 11:30:51, Info                  CSI    000005cb Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:1526f9a22228cc018402000074043405} pathid: {l:16 b:1526f9a22228cc018502000074043405} path: [l:238{119}]"\SystemRoot\WinSxS\amd64_microsoft-windows-b..re-memorydiagnostic_31bf3856ad364e35_6.1.7601.17514_none_365b53d91b3ce4ff" pid: 474 starttime: 129522615786953285 (0x01cc2822005c5a45)
2011-06-11 11:30:51, Info                  CSI    000005cc Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:7587fba22228cc018602000074043405} pathid: {l:16 b:7587fba22228cc018702000074043405} path: [l:238{119}]"\SystemRoot\WinSxS\amd64_microsoft-windows-b..re-memorydiagnostic_31bf3856ad364e35_6.1.7600.16385_none_342a40111e4e6165" pid: 474 starttime: 129522615786953285 (0x01cc2822005c5a45)
2011-06-11 11:30:51, Info                  CSI    000005cd Calling generic command executable (sequence 61 (0x0000003d)): [20]"C:\Windows\bfsvc.exe"
    CmdLine: [47]""C:\Windows\bfsvc.exe" C:\Windows\boot /nofonts"
2011-06-11 11:31:23, Error      [0x018009] CSI    000005ce (F) Done with generic command 61 (0x0000003d); CreateProcess returned 0, CPAW returned S_OK
    Process exit code 112 (0x00000070) resulted in success? FALSE
    Process output: [l:8995 [4096]"BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 1 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 2 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 3 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 4 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 5 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 6 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 7 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 8 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 9 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 10 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 11 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 12 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\[gle=0x80004005]
2011-06-11 11:31:23, Error      [0x018009] CSI    Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 13 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 14 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 15 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 16 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 17 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 18 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 19 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 20 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 21 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 22 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 23 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 24 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 25 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 26 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Wind[gle=0x80004005]
2011-06-11 11:31:23, Error      [0x018009] CSI    ows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 27 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed!"[4096]" (Attempt 28 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 29 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 30 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 31 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 32 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 33 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 34 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 35 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 36 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 37 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 38 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 39 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 40 of 60) L[gle=0x80004005]
2011-06-11 11:31:23, Error      [0x018009] CSI    ast Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 41 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 42 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 43 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 44 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 45 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 46 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 47 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 48 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 49 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 50 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 51 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 52 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 53 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot[gle=0x80004005]
2011-06-11 11:31:23, Error      [0x018009] CSI    \bootmgr) failed! (Attempt 54 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 55 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALR"[803]"OOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 56 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 57 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 58 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 59 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 60 of 60) Last Error = 0x70

BFSVC: Error copying boot files from C:\Windows\boot\PCAT to \\?\GLOBALROOT\Device\HarddiskVolume1\Boot! Last Error = 0x70

"][gle=0x80004005]
2011-06-11 11:31:23, Info                  CSI    000005cf Calling generic command executable (sequence 62 (0x0000003e)): [24]"C:\Windows\fveupdate.exe"
    CmdLine: [35]""C:\Windows\fveupdate.exe" /memtest"
2011-06-11 11:31:23, Info                  CSI    000005d0 Done with generic command 62 (0x0000003e); CreateProcess returned 0, CPAW returned S_OK
    Process exit code 0 resulted in success? TRUE
    Process output: [l:248 [248]"BitLockerUpdate: Running.

BitLockerUpdate: Service request is for memtest.exe.

BitLockerUpdate: BitLocker Drive Encryption is not turned ON on the OS volume.

BitLockerUpdate: No servicing was performed on the OS volume.

BitLockerUpdate: Done.

"]
2011-06-11 11:31:23, Info                  CSI    000005d1@2011/6/11:10:31:23.493 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{81a34a10-4256-436a-89d6-794b97ca407c};Microsoft-Windows-BootEnvironment-Core-MemoryDiagnostic, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral;37388155
2011-06-11 11:31:23, Error      [0x018007] CSI    000005d2 (F) Failed execution of queue item Installer: Generic Command ({81a34a10-4256-436a-89d6-794b97ca407c}) with HRESULT HRESULT_FROM_WIN32(14109).  Failure will be ignored: The failure was encountered during rollback; installer is reliable (2)[gle=0x80004005]
2011-06-11 11:31:23, Info                  CSI    000005d3 End executing advanced installer (sequence 909)
    Completion status: S_OK 

2011-06-11 11:31:23, Info                  CSI    000005d4 Begin executing advanced installer phase 38 (0x00000026) index 871 (0x0000000000000367) (sequence 910)
    Old component: [ml:358{179},l:356{178}]"Microsoft-Windows-BootEnvironment-Core-BootManager-EFI, Culture=neutral, Version=6.1.7601.17514, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    New component: [ml:358{179},l:356{178}]"Microsoft-Windows-BootEnvironment-Core-BootManager-EFI, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
    Install mode: install
    Installer ID: {81a34a10-4256-436a-89d6-794b97ca407c}
    Installer name: [15]"Generic Command"
2011-06-11 11:31:23, Info                  CSI    000005d5 Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:664c0bb62228cc018802000074043405} pathid: {l:16 b:664c0bb62228cc018902000074043405} path: [l:238{119}]"\SystemRoot\WinSxS\amd64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.1.7601.17514_none_e5a6ee46b2ff6559" pid: 474 starttime: 129522615786953285 (0x01cc2822005c5a45)
2011-06-11 11:31:23, Info                  CSI    000005d6 Performing 1 operations; 1 are not lock/unlock and follow:
  LockComponentPath (10): flags: 0 comp: {l:16 b:c7ad0db62228cc018a02000074043405} pathid: {l:16 b:c7ad0db62228cc018b02000074043405} path: [l:238{119}]"\SystemRoot\WinSxS\amd64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.1.7600.16385_none_e375da7eb610e1bf" pid: 474 starttime: 129522615786953285 (0x01cc2822005c5a45)
2011-06-11 11:31:23, Info                  CSI    000005d7 Calling generic command executable (sequence 63 (0x0000003f)): [20]"C:\Windows\bfsvc.exe"
    CmdLine: [47]""C:\Windows\bfsvc.exe" C:\Windows\boot /nofonts"
2011-06-11 11:31:55, Error      [0x018009] CSI    000005d8 (F) Done with generic command 63 (0x0000003f); CreateProcess returned 0, CPAW returned S_OK
    Process exit code 112 (0x00000070) resulted in success? FALSE
    Process output: [l:8995 [4096]"BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 1 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 2 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 3 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 4 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 5 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 6 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 7 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 8 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 9 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 10 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 11 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 12 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\[gle=0x80004005]
2011-06-11 11:31:55, Error      [0x018009] CSI    Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 13 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 14 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 15 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 16 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 17 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 18 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 19 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 20 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 21 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 22 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 23 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 24 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 25 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 26 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Wind[gle=0x80004005]
2011-06-11 11:31:55, Error      [0x018009] CSI    ows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 27 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed!"[4096]" (Attempt 28 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 29 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 30 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 31 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 32 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 33 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 34 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 35 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 36 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 37 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 38 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 39 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 40 of 60) L[gle=0x80004005]
2011-06-11 11:31:55, Error      [0x018009] CSI    ast Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 41 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 42 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 43 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 44 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 45 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 46 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 47 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 48 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 49 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 50 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 51 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 52 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 53 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot[gle=0x80004005]
2011-06-11 11:31:55, Error      [0x018009] CSI    \bootmgr) failed! (Attempt 54 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 55 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALR"[803]"OOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 56 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 57 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 58 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 59 of 60) Last Error = 0x70

BFSVC: BfspCopyFile(C:\Windows\boot\PCAT\bootmgr, \\?\GLOBALROOT\Device\HarddiskVolume1\Boot\bootmgr) failed! (Attempt 60 of 60) Last Error = 0x70

BFSVC: Error copying boot files from C:\Windows\boot\PCAT to \\?\GLOBALROOT\Device\HarddiskVolume1\Boot! Last Error = 0x70

"][gle=0x80004005]
2011-06-11 11:31:55, Info                  CSI    000005d9 Calling generic command executable (sequence 64 (0x00000040)): [24]"C:\Windows\fveupdate.exe"
    CmdLine: [35]""C:\Windows\fveupdate.exe" /bootmgr"
2011-06-11 11:31:55, Info                  CSI    000005da Done with generic command 64 (0x00000040); CreateProcess returned 0, CPAW returned S_OK
    Process exit code 0 resulted in success? TRUE
    Process output: [l:244 [244]"BitLockerUpdate: Running.

BitLockerUpdate: Service request is for bootmgr.

BitLockerUpdate: BitLocker Drive Encryption is not turned ON on the OS volume.

BitLockerUpdate: No servicing was performed on the OS volume.

BitLockerUpdate: Done.

"]
2011-06-11 11:31:55, Info                  CSI    000005db@2011/6/11:10:31:55.473 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{81a34a10-4256-436a-89d6-794b97ca407c};Microsoft-Windows-BootEnvironment-Core-BootManager-EFI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral;37380295
2011-06-11 11:31:55, Error      [0x018007] CSI    000005dc (F) Failed execution of queue item Installer: Generic Command ({81a34a10-4256-436a-89d6-794b97ca407c}) with HRESULT HRESULT_FROM_WIN32(14109).  Failure will be ignored: The failure was encountered during rollback; installer is reliable (2)[gle=0x80004005]
2011-06-11 11:31:55, Info                  CSI    000005dd End executing advanced installer (sequence 910)
    Completion status: S_OK

Let's have a quick look at 0x70.

# for hex 0x70 / decimal 112 :
  EVENT_ADE_ADDCATEGORY_ERROR                                   adeevent.mc
# Software Installation was unable to create category %2.
# The following error was encountered: %1
  SESSION4_INITIALIZATION_FAILED                                bugcodes.h
  EVENT_FDEPLOY_FOLDER_COPY_FAIL                                fdevents.mc
# Failed to perform redirection of folder %1.
# The files for the redirected folder could not be moved to
# the new location.
# The folder is configured to be redirected to <%3>.  Files
# were being moved from <%4> to <%5>.
# The following error occurred while copying <%6> to <%7>:
# %n%2
  NMERR_NOT_TRANSMIT                                            netmon.h
  OLEUI_ERR_DIALOGFAILURE                                       oledlg.h
  SQL_112_severity_15                                           sql_err
# Variables are not allowed in the %ls statement.
  ERROR_DISK_FULL                                               winerror.h
# There is not enough space on the disk.
# 7 matches found for "0x70"

Normally we take from winerror.h.

  ERROR_DISK_FULL                                               winerror.h
# There is not enough space on the disk.

Is this the case? How much free hard disk space do you have? You say 12GB?

However, I find it very difficult to believe that you don't have enough space to move the bootmgr around. Either we should take from another header, or something odd is at work!

What multiboot configuration do you have set up?

Anyway, on to Windowsupdate.log:

 2011-06-10    20:16:25:279     496    43c    Misc    FATAL: Failed to delete file \\?\C:\Windows\SoftwareDistribution\Download\Install\Windows6.1-RTM-Client-NEUTRAL-AMD64.EXE (hr = 80070005) after 0 retries

Thanks MowGreen!

What version of Symmantec do/did you have installed? Is it a corporate edition? Where did you get it from?

Thanks a lot!

Richard

 

[prvnrk]

Thanks Niemiro for your detailed investigation.

Firstly, CBS.log.

Indeed, you are correct that you cannot find your error code, however, you can find it in a .cabbed persist.

Does it mean that I should make changes to registry (MaxNumFilters and removing unnecessary filter drivers) ?

However, I find it very difficult to believe that you don't have enough space to move the bootmgr around. Either we should take from another header, or something odd is at work!

What multiboot configuration do you have set up?

I have C: (NTFS) 100GB - 12G free space
D: (NTFS) - 250G - 1GB free space

I have Ubuntu as dual-boot which is actually installed on D:\Ubuntu folder (not separate Linux Partition). Also am using Win7 Boot loader. I can uninstall Ubuntu completely if req.

What version of Symantec do/did you have installed? Is it a corporate edition? Where did you get it from?

Symantec client Security (corporate) 10.2 - Got it from my office. I can completely uninstall it if req.

Thanks again!
Prvn

 

[niemiro]

Hello Prvn!

Firstly, CBS.log.

Indeed, you are correct that you cannot find your error code, however, you can find it in a .cabbed persist.

Does it mean that I should make changes to registry (MaxNumFilters and removing unnecessary filter drivers) ?

No, don't make that change yet.

However, I find it very difficult to believe that you don't have enough space to move the bootmgr around. Either we should take from another header, or something odd is at work!

What multiboot configuration do you have set up?

I have C: (NTFS) 100GB - 12G free space
D: (NTFS) - 250G - 1GB free space

I have Ubuntu as dual-boot which is actually installed on D:\Ubuntu folder (not separate Linux Partition). Also am using Win7 Boot loader. I can uninstall Ubuntu completely if req.

Not quite yet, but maybe soon.

What version of Symantec do/did you have installed? Is it a corporate edition? Where did you get it from?

Symantec client Security (corporate) 10.2 - Got it from my office. I can completely uninstall it if req.

Now that is interesting. MowGreen told me that you would almost certainly have a Corporate Edition installed. I am not quite sure how he knew, but he is magic! He strongly recommends uninstalling it.

You need to go back to your office, and try to find the Removal Tool.

Most of the removal tools are here: Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

But I don't think that that webpage includes the corporate edition which you have installed. Is that correct? Exactly what name and version do you have installed?

Thanks a lot!

Richard

 

[prvnrk]

Yep, It's NOT listed in the link you have pasted.

The exact product is "Symantec client Security - Antivirus - corporate edition 10.2" - Enterprise Support - Symantec Corp. - Release notes for Symantec AntiVirus 10.2 Client for Vista and Windows Server 2008

I was told by Security team that it can be uninstalled by add/remove programs

Thanks!
Prvn

 

[prvnrk]

Finally, i had success with SP1 installation.

I uninstalled Symantec AV from add/remove programs and then ran Norton_Removal_Tool.exe which did the cleanup.

Rebooted and installed SP1. It worked straight away.

Thank you Niemiro and all others who helped me fix the issue.

Now, can I install Symantec AV or do you suggest "MS Security Essentials" instead?

Thanks again,
Prvn

 

[niemiro]

Finally, i had success with SP1 installation.

I uninstalled Symantec AV from add/remove programs and then ran Norton_Removal_Tool.exe which did the cleanup.

Rebooted and installed SP1. It worked straight away.

Thank you Niemiro and all others who helped me fix the issue.

Now, can I install Symantec AV or do you suggest "MS Security Essentials" instead?

Thanks again,
Prvn

Hello Prvn!

That is truly excellent news!

My advice would be to stick clear of that Corporate Edition on home computers. However, whether you go back to Symantec is your choice. Personally, I wouldn't, and a very many would have a much stronger view saying "no" to going back. I think go to MSE (I use it and like it a lot )

Richard

 

[Jacee]

Finally, i had success with SP1 installation.

I uninstalled Symantec AV from add/remove programs and then ran Norton_Removal_Tool.exe which did the cleanup.

Rebooted and installed SP1. It worked straight away.

Thank you Niemiro and all others who helped me fix the issue.

Now, can I install Symantec AV or do you suggest "MS Security Essentials" instead?

Thanks again,
Prvn

Good to hear! Get MSE here https://www.microsoft.com/downloads...FamilyID=e1605e70-9649-4a87-8532-33d813687a7f