Windows 7 SP1 update failed, causing Windows Update errors

[labellep727]

Hi,
Running IE 9 and tried to update to IE 11. Said I needed to update my Windows 7, 64 to SP1. found the update and attempted to install. Install failed and message said "restart your computer and try again" tried again and it failed again. Now Windows Update cannot update the PC, error message says "cannot update while files are in use"

I'm at a loss on how to fix this, any help is greatly appreciated

Paul
Windows 7 Home Premium, 64bit
Acer Aspire 7745 Laptop

 

[matts6887]

Well; one thing i can tell ya is that when it says cannot update while files in are in use basically means you need to restart your system. Try restarting and see what happens. It may tell you either when the system is in the process of restarting; that its configuring updates. Do not do a hard power down as that can cause even more issues while its updating.

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[labellep727]

View attachment 328450

View attachment 328451

 

[labellep727]

i downloaded and ran the SURT, it installed correctly, I also ran the scannow utility and no errors were found

 

[NoelDP]

There's no CheckSUR.log file in the upload - please upload it.

The CBS.log contains a lot of (variations on) the following error

2014-08-06 18:22:18, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
2014-08-06 18:22:18, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-08-06 18:22:18, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-08-06 18:22:18, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-08-06 18:22:18, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-08-06 18:22:18, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

This is an unfortunately common one.

Once we see the CheckSUR we can decide on a way forward.

 

[labellep727]

View attachment 328502

 

[NoelDP]

Try this...

open an Elevated COmmand Prompt and run the following command...

fsutil resource setautoreset true C:\

then close the command prompt window wait 10 minutes, and reboot - try Windows Updates again.

 

[labellep727]

Noel, thanks for your help so far...I followed the last instruction and still have the same result!View attachment 329200

 

[NoelDP]

OK - do a Search for files named 'pending.xml' in the Windows folder (it'll take a couple of minutes) - copy all found to your desktop, and then zip them up and upload them to your reply

 

[labellep727]

Hi Noel, did a search in Windows dir, none found!

 

[labellep727]

Hi Noel, searched but no files named "pending.xml" were found

 

[NoelDP]

Strange - how did you do the search?

 

[labellep727]

windows explorer

 

[labellep727]

did a new search on the whole computer "C" drive lookin for "pending.*". found the following;
Folder: C:\Windows\winsxs\Temp\PendingRenames
PENDING_bffzwq in a dropbox folder
both of these were from after Aug 1 2014

 

[NoelDP]

Odd - there should be at least one 'pending*.*' file in the C:\windows\winsxs folder?
Please check

 

[labellep727]

checked and none found

 

[labellep727]

Any more help for this issue?

 

[NoelDP]

I haven't given up yet
It's been busy (here and in real life) and I need to sit down and work through it. Don't run away!

 

[labellep727]

http://www.tweaking.com/content/page/repair_windows_updates.html

what about this ?