Solved Several Windows Update Fails - KB4493132 and KB4512506 with 80092004

[ZaphodB]

Hi Folks,

Windows 7 HP SP1 x64

Several problems with Windows Update. Mainly being stuck on Downloading 0%.

I have tried several solutions:

I have tried stopping all services bar Microsoft services and re-tried.

No joy

I have stopped Windows Firewall (actually it wasn't even turned on)

No joy

I have stopped the update service and deleted the update folder (C:\Windows\SoftwareDistribution)
and re-started the service

No joy

I then ran an elevated Cmd prompt to rename the Software Distribution folder to .bak (succesful) and tried to rename catroot2 to catroot2.bak - but I got the "Access Denied" error.

I have tried the Windows Update Troubleshooter

[url]https://aka.ms/diag_wu[/URL]

But it couldn't resolve all errors.

It says "Service Registration is missing or corrupt" - Not Fixed

"Windows Update error 0x80070057(2019-08-19-T-11_00_02A) - Not Fixed

"Problems installing recent updates" - Fixed (there are 3 of these entries!)

I spoke to a Microsoft 'Chat Agent' and he suggested to run these from an elevated command prompt.

net stop bits
net stop cryptsvc
net stop wuauserv
net stop msiserver
ren C:\Windows\SoftwareDistribution softwaredistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start bits
net start cryptsvc
net start wuauserv
net start msiserver
SC config wuauserv start= auto
SC config bits start= auto
SC config cryptsvc start= auto
SC config trustedInstaller start= auto

He was confident these would fix the issue with Windows Update.

I have restarted the pc and run Windows Update again.

I have managed to download and install KB4507240 and KB4474419 but KB4493132 and KB4512506 have both failed with error code 80092004.

Tried KB4493132 again - just failed a second time with the same error - 80092004

Will try the M$ solution again but I gather that others are getting the 80092004 error with KB4493132.

Anyone been able to resolve these?

I still have KB4503548, KB890830 and KB 4512514 to try.

Zaph

 

[Snick]

Hi ZaphodB
Please download and run SURT64
Windows Update Posting Instructions
Footer like yours and you need help here?

 

[ZaphodB]

Hi
Footer like yours and you need help here?

Yep.

My MCSE is in Windows 2000 and apart from gaining the qualification, I have no practical experience of being a Systems Engineer. Ended up at a call centre fixing PCs over the phone back in the early 2000's before returning to teaching in a secondary school.

I've run sfc and chkdsk with no issues.

Not heard of SURT64 and won't run it unless I know where it is from. Google doesn't seem to know what it is either!

Of the remaining updates to apply - KB4503548, KB890830 and KB 4512514 - only KB4512514 failed.

That means there are three updates that fail (and 2 of those are giving other members problems) - namely, KB4493132, KB4512506 and KB4512514.

Zaph

 

[Paul Black]

Hi ZaphodB,

Not heard of SURT64 and won't run it unless I know where it is from. Google doesn't seem to know what it is either!

It is from Microsoft.

SURT

SURT [System Update Readiness Tool] is a self-installing utility that executes when you install it. It is used because of an inconsistency found in the Windows servicing store that may prevent the successful installation of updates, service packs, and software. It checks for these inconsistencies [integrity] and tries to fix any issues found. It supports all versions of Windows 7 SP1. When SURT is run, it will create two log files, CheckSUR.log and CheckSUR.persist.log, both in the temporary folder C:\Windows\Logs\CBS\.

SURT 64-bit download => SURT for Windows 7 x64-based Systems (KB947821) [October 2014].

Install SURT [it will automatically run on installation and may take about 15 minutes or so to complete].

SUGGESTION: It is advisable to turn off the power options for sleep etc while this is running because it could take a while.

I hope this helps!

 

[ZaphodB]

Thanks Paul

D/loading that now.

Zaph

EDIT: Hmm.. The xx is stuck on 'Initializing installation...' No progress after 30 mins!

 

[Paul Black]

Thanks Paul

D/loading that now.

Zaph

 

[ZaphodB]

Further update:

Cancelled the installer as it wasn't doing anything (via 'Task Manager' as 'Cancel' didn't do anything). Re-ran setup again and got 'Installer encountered an error: 0x80240009'.

Zaph

 

[Paul Black]

Hi ZaphodB,

Cancelled the installer as it wasn't doing anything (via 'Task Manager' as 'Cancel' didn't do anything). Re-ran setup again and got 'Installer encountered an error: 0x80240009'.

The thing is, it does take a while to run, and really doesn't actually show any signs of running at all as it appears to be stuck or frozen. How long did you let it run for before you stopped it?

 

[ZaphodB]

Hi Paul,

Edited previous post to clarify but to answer your question directly, around 30+ mins.

Absolutely no indication it was doiung anything.

Now when I try running the setup again, it keeps spitting out the 0x80240009 error.

Zaph

EDIT: Stopped and restarted the following services:

bits
cryptserv
wuauserv
msiserver

Ran the setup for SURT again ... let's see what happens this time.

Well that was quick. Now got the message:

"The following updates were not installed:

Hotfix for Windows (KB947821)"

Zaph

 

[Snick]

Restart your computer (DUH) and try SURT64 again!

It is a windows update after all correct! (DUH AGAIN)

Did you check to see if the CheckSUR.log is generated? It is temporary in its original location:

C:\Windows\Logs\CBS\CheckSUR.log

 

[ZaphodB]

@ZaphodB

SURT64

After it completes, upload C:\Windows\Logs\CBS\CheckSUR.log please

Hi Snick,

SURT won't install & run as per my posts 5, 7 & 9 above.

Zaph

 

[Paul Black]

Hi ZaphodB,

SURT won't install & run as per my posts 5, 7 & 9 above.

Where did you download SURT to?

 

[Snick]

System Update Readiness Tool for Windows 7 for x64-based Systems
How about uploading the CBS.log please
C:\Windows\Logs\CBS\CBS.log

 

[ZaphodB]

Hi ZaphodB,

Where did you download SURT to?

Not sure - almost cetrainly the 'Downloads' folder and then copied to the 'Computer Stuff \ New OS Install' folder I created for drives and other applications when this copy of Win 7 was installed in the machine back in Feb 18.

I can't check atm as that HDD isn't in the machine at the moment - a clone of this drive is in the machine which has now been upgraded (?) to Windows 10 (version 1903, Build 18362.295)

System Update Readiness Tool for Windows 7 for x64-based Systems

How about uploading the CBS.log please

C:\Windows\Logs\CBS\CBS.log

Can't right this moment - see above reply - currently looking after two small grandchildren which means all of 'my stuff' has to be cleared away from investigative fingers!

Original Win 7 drive was cloned and the cloned drive installed. The cloned drive was then upgraded to Win 10 to check to see if there were / would be any issues.

The grandchildren go home on Tuesday so can update ths thread then.

Zaph

 

[Paul Black]

Hi ZaphodB,

Delete SURT from wherever it is!
Download it to the desktop and run it.
Post the log.

 

[ZaphodB]

Hi Paul,

Will try that (again).

Can't do this until later (2 under 3 y.o. grandchildren to look after at the moment).

Zaph

 

[Paul Black]

Will try that (again).

Can't do this until later (2 under 3 y.o. grandchildren to look after at the moment).

 

[Snick]

 

[Anvil]

Having the same issue. Can't wait to see the results of ZaphodB's attempt. Thank you.

 

[ZaphodB]

UPDATE:

CheckSUR.log follows

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-08-19 19:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 7582
No errors detected

That's all i got - is that normal?

Attached is the CBS log - significantly larger

Zaph