Windows 7 SP1 will not install, error 8024200D

[JSLayton]

Trying to install SP1 gives me an error of 8024200D. I have tried the SURT with no luck.

 

[NoelDP]

There's only one error in the SFC scan..

 Line 3445: 2014-03-12 10:50:53, Info                  CSI    00000301 [SR] Repairing 1 components
 Line 3446: 2014-03-12 10:50:53, Info                  CSI    00000302 [SR] Beginning Verify and Repair transaction
 Line 3449: 2014-03-12 10:50:53, Info                  CSI    00000304 [SR] Cannot repair member file [l:20{10}]"mprddm.dll" of Microsoft-Windows-RasMprDdm, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3452: 2014-03-12 10:50:53, Info                  CSI    00000306 [SR] Cannot repair member file [l:20{10}]"mprddm.dll" of Microsoft-Windows-RasMprDdm, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 3453: 2014-03-12 10:50:53, Info                  CSI    00000307 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
 Line 3458: 2014-03-12 10:50:53, Info                  CSI    0000030a [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"mprddm.dll"; source file in store is also corrupted
 Line 3463: 2014-03-12 10:50:53, Info                  CSI    0000030c [SR] Repair complete

I'll post a fix for it later, but I cannot believe that this would of itself block the install of SP1.

The 8024200D error actually means that the download hasn't completed.

I would suggest downloading the full installer for SP1 and using that for the install...

Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Centre - you'll need the 7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso file ,a dn to burn it to a DVD, using the Windows Disc Image Burner, or your own favoured disk burning option.

 

[JSLayton]

I downloaded and burned the installation DVD and attempted the install again and it failed again. The CBS log is MUCH MUCH larger this time. I attached the new log.

 

[NoelDP]

Please run the Fixit from the page, here (not the popover one offered) - Windows Update error "0x80070002" or "0x80070003"
You may have run it before - but please do so again now.

 

[JSLayton]

Came back with this:

Windows Update error 0x800F081F(2014-03-14-T-08_41_11A) Not Fixed
Problems installing recent updates Not Fixed
Check for missing or corrupt files Detected
Some security settings are missing or have been changed Fixed
Service registration is missing or corrupt Fixed
Problems installing recent updates Fixed

 

[NoelDP]

Interesting... here's the MS blurb on the 0x800F081F error...
Windows Update error 0x800F081F - Microsoft Windows Help
Just in case running the fixit has made any system changes, please run the CheckSUR tool again, and post the new CheckSUR.log file

 

[JSLayton]

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 23.0
2014-03-14 13:24
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1772
 No errors detected

 

[NoelDP]

That's not showing any of the problems - perhaps another SFC may do?
Please run SFC /SCANNOW again, and post the new CBS.log file.

 

[JSLayton]

Here is the new CBS log

 

[NoelDP]

The following shows in the summary -

 Line 7863: 2014-03-15 22:33:02, Info                  CSI    00000301 [SR] Repairing 1 components
 Line 7864: 2014-03-15 22:33:02, Info                  CSI    00000302 [SR] Beginning Verify and Repair transaction
 Line 7867: 2014-03-15 22:33:02, Info                  CSI    00000304 [SR] Cannot repair member file [l:20{10}]"mprddm.dll" of Microsoft-Windows-RasMprDdm, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7870: 2014-03-15 22:33:02, Info                  CSI    00000306 [SR] Cannot repair member file [l:20{10}]"mprddm.dll" of Microsoft-Windows-RasMprDdm, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7871: 2014-03-15 22:33:02, Info                  CSI    00000307 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
 Line 7876: 2014-03-15 22:33:02, Info                  CSI    0000030a [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"mprddm.dll"; source file in store is also corrupted
 Line 7881: 2014-03-15 22:33:02, Info                  CSI    0000030c [SR] Repair complete

- looks like I forgot to post the fix for it, and it is the cause of the problems

I'll post the fix soon.

 

[NoelDP]

I've uploaded a file - jslaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\jslaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\jslaa
or
DIR E:\jslaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\jslaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

 

[JSLayton]

sfc /scannow shows no integrity problems. Here is the CBS log. SP1 still won't install however

 

[NoelDP]

SFC is at least clear now.

I need to have a look at the SP install logs...
start with the 'easy one' - C:\Windows\windowsupdate.log

What was the error message this time? Did you install from WU or from the standalone?

 

[JSLayton]

I used the standalone installer

 

[JSLayton]

The error I'm getting when installed using WU is 8024200D

 

[NoelDP]

Let's have a deeper look at the system...
Please follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html and post the requested files here (no need to create a new thread, as this is an information-gathering exercise)

 

[JSLayton]

Here ya go

 

[NoelDP]

It seems that a Silverlight update is likely to be causing at least some of your problems.
I think perhaps we should be investigating that one more deeply - the error code is a more serious one than that from SP1, although the effect is the same.

You appear to have an AVG uninstaller running at boot - as the McAfee Site Advisor is failing to load.
We need to run the uninstall tools for these two products to ensure that all their dregs are properly removed.


Download the AVG Remover from here
http://www.avg.com/us-en/utilities
Follow the instructions for running it, and then reboot the machine (whether it asks for it or not, and whether the program rebooted already or not).

Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

Then attempt ONLY the Silverlight update - if/when it fails, post the C:\Windows\windowsupdate.log file and I'll see what I can find.

 

[JSLayton]

Ran AVG Remover, rebooted
Ran McAfee Remover, rebooted
Ran netsh winsock reset, rebooted

Silverlight update failed with error code 670

 

[NoelDP]

I think this is the way to go.- uninstall Silverlight, and then try installing SP1 before attempting to reinstall Silverlight.

http://support.microsoft.com/kb/2608523