Solved Windows 7 update problems

[cubs17fan17]

Hi. I'm having serious issues installing updates on my windows 7 laptop. There are three updates that I'm trying to install - They are:
1) security update for .NET framework 4
2) Update for windows 7 for x64-based systems (KB3349857) (I believe when I tried to manually download this update it said that I already had it installed but it's listed as an "important" update.

Optional updates that won't install:
3) Definition update for Windows Defender (KB915597)

The installation gets about half way through the first update and then comes up with an error statement, saying "Some important updates were not installed." The codes for these errors are 8000700D and 66A

I have already tried using the troubleshooter and resetting my windows components and neither of them have worked.
Help would be greatly appreciated,
Thank you.

 

[parabellum]

Try restarting and trying again. That fixed it on one of my systems.

 

[Bill2]

Try emptying the contents of the folder "C:\windows\software distribution\download", then try updating again.

You can also download the standalone installers for those particular updates, save them to the hdd, then install one by one.

 

[cubs17fan17]

Try emptying the contents of the folder "C:\windows\software distribution\download", then try updating again.

You can also download the standalone installers for those particular updates, save them to the hdd, then install one by one.

Sorry to ask a stupid question but how would I empty that particular folder? :/

 

[yowanvista]

Try emptying the contents of the folder "C:\windows\software distribution\download", then try updating again.

You can also download the standalone installers for those particular updates, save them to the hdd, then install one by one.

Sorry to ask a stupid question but how would I empty that particular folder? :/

Just go to the folder and press 'Ctrl' and 'a', then press 'delete'

 

[cubs17fan17]

Try emptying the contents of the folder "C:\windows\software distribution\download", then try updating again.

You can also download the standalone installers for those particular updates, save them to the hdd, then install one by one.

Sorry to ask a stupid question but how would I empty that particular folder? :/

Just go to the folder and press 'Ctrl' and 'a', then press 'delete'

ugg... Sorry to ask an even stupider question but how to I get to that folder?

 

[yowanvista]

Copy 'C:\WINDOWS\SoftwareDistribution\Download' into the address bar of any folder
Then perform the steps above

 

[niemiro]

Hello and welcome to the Seven Forums!

Your errors are very generic. Very generic. We need to try a lot of things, to see from which angle the problem lies, so that we can home in the on correct fix. I do have a very good reason for running every one of these tools. I am not just guessing and throwing at you everything I know!

Please re-try Windows Update. This puts the error at the end of all the logs, and makes my job easier.

Please run the following tool in AGGRESSIVE mode: How do I reset Windows Update components?

Don't run it manually, that is just a waste of time. Aggressive mode will do what we need it to.

Now run this tool: Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

Restart your computer and re-test Windows Update. If it works, do not continue.

If this has not solved your issue, I need to take some diagnostic logs to do some manual analysis.

NOTE to users reading this with the same problem. If the above has not cured your problem, you must run the below. However, the fixes for these diagnostic logs are different for every computer, even with the same error code. You MUST post these logs in your own thread, and not follow any user specific fixes I post to this user. Thanks!

This applied the same to Vista and 7. Do not worry that it says Vista: Please run steps 1, 2A, 3 (about 15 minutes), 4, 5 from this tutorial System Files - SFC Command Don't worry about the logs for the time being. I have a very good reason for not asking for them!

Download and run this tool: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2 When it has finished installing the update, it is done!

When the above has completed, download and run FireGenUL: Altair Technologies Ltd. A console application will show on the screen for a few seconds.

Right, this has produces a log of logs for me. Please now upload them. To do this, create a new folder on your Desktop called LOGS. Navigate to C:\Windows\Logs and copy the entire CBS folder into your new LOGS folder. Navigate to C:\Windows\System32 and copy FireGenULReport.htm into your LOGS folder.

Close the LOGS folder, and right click on it > Send to > Compressed (zipped) folder. Upload that new zip file. Either upload it here, ideally, or if it is too big to rapidshare.com or any other media sharing website.

Thanks, and good luck!

Richard

P.S. I know there is a lot here. Take care!

 

[cubs17fan17]

ok thank you.

I did that however it still isn't downloading the updates but different error codes are appearing (Now its 80037312 and 8007002). Is there anything else I can do to install these and future updates automatically or will I be forced to download them all manually?

 

[niemiro]

ok thank you.

I did that however it still isn't downloading the updates but different error codes are appearing (Now its 80037312 and 8007002). Is there anything else I can do to install these and future updates automatically or will I be forced to download them all manually?

Does downloading the updates manually from the website always work? That changes things slightly. Try this first:

Please run the following tool in AGGRESSIVE mode: How do I reset Windows Update components?

 

[cubs17fan17]

ok thanks working on it now

 

[niemiro]

ok thanks working on it now

No problems! Good luck!

 

[cubs17fan17]

Alright so running the aggressive windows update components allowed me to successfully download and install the .net framework 4 update! Thank you!

However, I still can't download the windows 7 x64 bit update so Im running the system files scan now.

 

[niemiro]

Alright so running the aggressive windows update components allowed me to successfully download and install the .net framework 4 update! Thank you!

However, I still can't download the windows 7 x64 bit update so Im running the system files scan now.

Thanks!

Also, can you include the error code relating to each failed update. Thanks!

 

[cubs17fan17]

Ok - here it is http://rapidshare.com/files/435001332/Logs.zip - Sorry it took so long

The most recently error code for the windows 7 64bit update is 80073712

 

[niemiro]

Ok - here it is http://rapidshare.com/files/435001332/Logs.zip - Sorry it took so long

The most recently error code for the windows 7 64bit update is 80073712

I disagree. I was amazed how fast you did it! There was a lot to do, and you did it in about 1/2 hour. The usual minimum is at least 24 hours. And not only that, but you did it all perfectly first time! You did a fantastic job! Well done!

I have just looked at your logs.

Here is the interesting one (CheckSUR.log)

=================================
Checking System Update Readiness.
Binary Version 6.1.7600.20822
Package Version 10.0
2010-12-05 01:42

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20753_none_c35b3960c9fe4842.manifest    amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20753_none_c35b3960c9fe4842    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16634_none_c2e83cb7b0cf89ed.manifest    amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16634_none_c2e83cb7b0cf89ed    

Summary:
Seconds executed: 346
 Found 2 errors
  CSI Manifest All Zeros Total count: 2

Unavailable repair files:
    winsxs\manifests\amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20753_none_c35b3960c9fe4842.manifest
    winsxs\manifests\amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16634_none_c2e83cb7b0cf89ed.manifest

Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

Here is the relevant section:

(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20753_none_c35b3960c9fe4842.manifest    amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20753_none_c35b3960c9fe4842    
(f)    CSI Manifest All Zeros    0x00000000    winsxs\Manifests\amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16634_none_c2e83cb7b0cf89ed.manifest    amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16634_none_c2e83cb7b0cf89ed

You have two damaged manifests. This is not too bad. Basically (assuming that nothing odd happens) you have the easiest logs to fix. Not too bad.

Of course, with computers, you never can guarantee, but normally this would not be too hard to fix.

Give me a few minutes to make my next post!

Thanks!

Richard

 

[niemiro]

EDIT: This is no longer applicable. I managed to work it out with some careful Google searching. You are having all the luck today! See below posts!

These manifests come from a particular update. I work out what update, I extract the update, I supply you with the extracted manifests, and we put them onto your System. We re-run System Update Readiness Tool (SURT) and then if it thinks that the issue has been solved, we try Windows Update (with fingers slightly crossed, no matter how hard we try to convince ourselves that it will make no difference!)

Now, how do I find out what KBxxxxxx it came from? Tricky! I need to take a very small portion of your registry to find out. This part is just a small part which you have probably never seen before, and doesn't contain any identifiable data (as far as I know)

What local is your computer in? Is it in en-US?

Right, please do the following:

Elevated Command Prompt

Now paste in (must use Right Click > Paste, Ctrl-V does NOT work in Command Prompt) the following, one at a time, pressing enter after each one.

dir C:\Windows\Servicing\Packages /s > %UserProfile%\Desktop\log1.txt

dir C:\Windows\WinSxS /s > %UserProfile%\Desktop\log2.txt

Download the Freeware RegBak from here: Acelogix Software - Download products

Run it, and make a backup.

Navigate to C:\Windows\RegBak\{Date}\ and copy the COMPONENTS file to your Desktop.

Highlight all three files (log1.txt, log2.txt, COMPONENTS) and right click on one of them > Send to > Compressed (zipped) archive.

Now upload this zip file to RAPID SHARE

Once you have done this, copy the link, and send me a Private Message containing the link. You can PM me from this link: http://www.sevenforums.com/private.php?do=newpm&u=72393

Thanks!

Richard

P.S. I am only asking for it via PM, because sometimes user upload the wrong portion of the registry etc. etc. There isn't really any need to, but if it makes you happier, PM is perfectly fine!

 

[niemiro]

EDIT: This is no longer applicable. I managed to work it out with some careful Google searching. You are having all the luck today! See below posts!

If you are feeling advanced, and you have been into the registry before, you may want to have a look at what I shall be analysing for you, just to get the feel for it. DO NOT modify anything! JUST LOOK! The portion I am taking is HKLM\Components\ have a look at:

HKEY_LOCAL_MACHINE\Components\CanonicalData\Catalogs
HKEY_LOCAL_MACHINE\Components\CanonicalData\Deployments
HKEY_LOCAL_MACHINE\Components\DerivedData\Components

I have not told you how to access this deliberately. If you know already, then by all means have a look. Otherwise, I shall just do it for you!

Have fun!

 

[niemiro]

EDIT: This is no longer applicable. I managed to work it out with some careful Google searching. You are having all the luck today! See below posts!

Just been looking through the remainder of your logs. Nice result! You had quite a few corruptions, and all but two were dealt with by System Update Readiness Tool! It did a very good job!

 

[niemiro]

Scratch that! Found it for you! I no longer need your registry: Here is the KB that is corrupt for you: One or more volumes are corrupted on a hard disk when a dump file is saved on a computer that is running Windows 7 or Windows Server 2008 R2 if the hard disk space is larger than 2 terabytes

Give me a few minutes!