Windows 7 update problems

L

larryfoster

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Several months ago, Windows stopped updating.
I did everything I could find to do and, finally, gave up

Recently, it started trying to update when I shut down at night.
Every night it tried to install the same 65 updates but always fail.

I mostly get error 8007000D but have also gotten 8007370D.
I have downloaded the SURT tool but it won't install

My issue sounds like this one.

http://www.sevenforums.com/windows-...dows-7-doesnt-update-error-code-8007370b.html

Any suggestions or help would be greatly appreciated.
Thank you

My CBS zip file is 39 mb; too big to upload.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you, NoelDP.

Here are the files
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
I really do need the CBS.log and CheckSUR.log files!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you for you patience
My CheckSur file is 323MB

Is there a particular file in that folder that I may be able to zip?

I have attached the CBS log
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
The CheckSUR.exe file is the executable you downloaded at 323MB
The Checksur.log file I need is the one in the C:\Windows\Logs\CBS folder. Please zip it and upload it.
There was no SFC data in the CBS log - please upload the two most recent CBSPersist files - you'll have to zip them for upload, as the forum doesn't accept bare .cab files.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I'm sorry that I'm having trouble understanding and providing you what you need and appreciate your patience with me

The CBS zip files are too big; 13 and 16 Mb.
Is there an alternate way to provide them?
Google drive?

I have no file called Checksur.log

I do have the attached file
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
If there is no CheckSUR.log file, then either you haven't run the CheckSUR/SURT tool as requested, or you have some kind of auto-clean utility deleting log files. If the latter is the case, then please disable it until we have the problem solved.

Please run the tool and then post the resulting log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I hope one of these is what you need.

It took many multiple times to get the SURT to install

Thank you for your continued patience.
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
I don't know if this helps but got this from C:Windows/Windows Update for 8/9/15
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
The log now is showing definite signs of the use of a registry 'cleaner' - probably Advanced System Care.
I would suggest UNINSTALLING it - or you'll simply end up with more problems in the near future.

Code: 
Checking Component Store
(f)	CSI Payload File Missing	0x00000000	desktop.ini	amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802	
(f)	CSI Payload File Missing	0x00000000	win7_scenic-demoshort_raw.wtv	amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802	
(f)	CSI Payload File Missing	0x00000000	Koala.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Jellyfish.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	SampleRes.dll	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	desktop.ini	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Desert.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Lighthouse.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Tulips.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Chrysanthemum.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Hydrangeas.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Penguins.jpg	amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be	
(f)	CSI Payload File Missing	0x00000000	Clip_1080_5sec_VC1_15mbps.wmv	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_480_5sec_6mbps_h264.mp4	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	winsat.wmv	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_1080_5sec_MPEG2_HD_15mbps.mpg	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_1080_5sec_10mbps_h264.mp4	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	winsatencode.wmv	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_480i_5sec_6mbps_new.mpg	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	Clip_480p_5sec_6mbps_new.mpg	amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4	
(f)	CSI Payload File Missing	0x00000000	desktop.ini	amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd	
(f)	CSI Payload File Missing	0x00000000	Wildlife.wmv	amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd	
(f)	CSI Payload File Missing	0x00000000	Kalimba.mp3	amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b	
(f)	CSI Payload File Missing	0x00000000	desktop.ini	amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b	
(f)	CSI Payload File Missing	0x00000000	Maid with the Flaxen Hair.mp3	amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b	
(f)	CSI Payload File Missing	0x00000000	Sleep Away.mp3	amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b

I've uploaded a file - media64.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\media64
hit the enter key - if you get a 'Not Found' error try
DIR D:\media64
or
DIR E:\media64



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\media64 <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I'm having trouble running SFC ?SCANNOW.

It gets to 13% and gives the message:
Windows Resource Protection could not perform the requested operation
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
Oh, I did uninstall ccleaner
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
The errors are still the same :(
These errors aren't usually (if ever) caused by CCleaner - they are usually caused by ASC or Wise Cleaner
Let's check where the files are...

DIR "%userprofile%\desktop\media64"
DIR C:\media64
DIR C:\Windows\Winsxs\media64

Post the results.
Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for sticking with me, NoelDP

I did have Wise for about a week but the update problems were here long before that.
Prior, I only used Ccleaner.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR "%userprofile%\desktop\media64"
Volume in drive C has no label.
Volume Serial Number is 0639-9DCD

Directory of C:\Users\Owner\desktop

File Not Found

C:\Windows\system32>DIR C:\media64
Volume in drive C has no label.
Volume Serial Number is 0639-9DCD

Directory of C:\media64

08/09/2015 08:37 PM <DIR> .
08/09/2015 08:37 PM <DIR> ..
02/13/2014 10:07 PM <DIR> amd64_microsoft-windows-ehome-samplemedia
_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802
12/26/2013 05:17 PM <DIR> amd64_microsoft-windows-musicsamples_31bf
3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b
12/26/2013 05:18 PM <DIR> amd64_microsoft-windows-photosamples_31bf
3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be
12/26/2013 05:19 PM <DIR> amd64_microsoft-windows-videosamples_31bf
3856ad364e35_6.1.7600.16385_none_51a21f033003affd
12/26/2013 05:19 PM <DIR> amd64_microsoft-windows-winsatmediasample
s_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4
0 File(s) 0 bytes
7 Dir(s) 222,851,706,880 bytes free

C:\Windows\system32>DIR C:\Windows\Winsxs\media64
Volume in drive C has no label.
Volume Serial Number is 0639-9DCD

Directory of C:\Windows\Winsxs

File Not Found

C:\Windows\system32>
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
There's a large number of the files missing from the C:\media64 folder, and those that are present are in the wrong place. - please delete it and try again from a fresh download.

Follow the instructions EXACTLY and you shouldn't have problems.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I thought I followed but will try again.
I had trouble with extracting from a Chrome download.
Will give it another try

Thank you
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
I have followed, I think, the instructions perfectly.
Several times

SFC /SCANNOW gets stuck and stops at 13%.

There are no new CBS.log files for today.

There is one file "CBS" but I can't zip or open it because Access denied.
I should be logged in as Administrator
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
Maybe this one?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
I keep trying to get SFC to run in Elevated Command Prompt but it always stops at 13%

No text logs are being created but there is a rar archive dated today which I'm attaching in case it will help
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
Windows 7 64 bit
Motherboard
Intel
Memory
6 Gb
Hard Drives
300 Gb
Antivirus
Microsoft security essentials and malwarebytes and superanti
Browser
IE preferred. Also Chrome
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