Windows 7 update problems

[NoelDP]

Aha! - that may help a little!
Reboot and try again - then post the new WindowsUpdate.log file and CBS.log file

 

[larryfoster]

I was a little unsure what actions you wanted me to take so I ran SURT, and sfc /scannow.

The sfc message was different than I have seen before.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

 

[larryfoster]

I can't see the contents of CBS.log.

It tells me it is 13 Mb but it only copies blank

 

[NoelDP]

Try this - it should put a copy on the desktop...

Open an Elevated Command Prompt and run the following command

COPY C:\Windows\Logs\CBS\CBS.log "%userprofile%\desktop\CBS.txt"

See if that works and post the resulting file - compressed, please!

 

[larryfoster]

Let's try this.

 

[larryfoster]

I did check for updates because I may be a masochist.

I got error 800B0100.

The fix is, supposedly SURT.

Have a question about Surt, please.

Does it need installed each time it's run or is it located somewhere that I just need to click and run?

Thanks

 

[ju1c3]

I was having this issue too. SVCHost maxing a CPU core and high ram usage. Would let it sit for hours and not work. Tried fresh installing windows 3 times with different hardware and media and still broken.

Apply this update. It fixed the windows update problem for me. Still took 15 minutes or so to get the update list, but it works now.

https://support.microsoft.com/en-us/kb/3075851

Joined just for this. Hope it works for everyone else.

 

[NoelDP]

I did check for updates because I may be a masochist.

I got error 800B0100.

The fix is, supposedly SURT.

Have a question about Surt, please.

Does it need installed each time it's run or is it located somewhere that I just need to click and run?

Thanks

Sorry - must have missed this before.
Yes it needs to be run/'installed' again - it doesn't actually install anything but has a huge library of repair file inside it which need to be available for access - so it loads them to temp storage then scans and replaces from the store if there's a need.

 

[larryfoster]

Thanks, NoelDP.

I have run from the download each time but wondered if it was installed somewhere.

I have installed the update from ju1c3.

Thanks ju1c3.

It appeared to install correctly and configured.

I'm checking for Windows updates as I type this.

Will report back on results

 

[ju1c3]

Yeah I just had to do this again with a laptop. After the update install I think it took 15-25 minutes to get the update list.

 

[larryfoster]

This one has been longer than 20 minutes, so far, and may take up to several hours to know if it's successful

Fingers crossed

 

[ju1c3]

This one has been longer than 20 minutes, so far, and may take up to several hours to know if it's successful

Fingers crossed

whats the RAM usage on your SVCHost like? That's how I could tell it was better because it wasn't going crazy with it.

 

[larryfoster]

How do I check that?

 

[larryfoster]

I'm looking at Resource Monitor in Accessories--->System Info.

CPU usage is 79% and Memory is 22%.

Is this what I should be looking at?

 

[ju1c3]

its in task manager => processes.

 

[larryfoster]

Thank you.

I never understood what any of that meant.

BTW, still checking for updates

 

[larryfoster]

It's been nearly 4 hours and still trying to update.

Doesn't seem to be a CPU or ram usage issue

 

[larryfoster]

I aborted the check for updates after 8 hours.

There were no errors but it kept spinning.

Then, I thought I would be clever and look for what updates I could install one at a time.

I used Belarc Adviser and got a list of needed updates.

I started on critical updates but the first few were fixes for Office.

I looked for Windows updates and when I tried them, I got messages that told me to use Windows Updater.
But that's what's not working.

Any suggestions?

I have been considering wiping the drive and doing a clean install to see if that would solve this and a multitude of other problems on this computer

 

[sorethumbs]

This worked for me - although I'm a sucker for trying things so I'm currently doing it the proper way (fresh install and seeing if it does it itself through the updater that is offered up when first checking for updates)

If you want to give this a go I did find it worked - but a fresh install is what it worked on!

1. Fresh install and during installation where it asks you how you want to keep it up to date choose the one that says something about do not check for updates (I think its in red)
2. Don't check for updates when you first log in
3. Instead install the correct version (according to your system) of the updater from this page https://support.microsoft.com/en-gb/kb/949104
4. Do a restart after it installs (maybe don't have to but I did)
5. After a restart go to the windows update page and I think it will say something about needing to change the way you receive updates. Click on the choose settings part and when the page shows up choose the 'Check for updates but let me choose whether to download and install them'
6. After clicking ok it should (should!) go straight into checking for updates and not prompt you to install an updater first (as you have already done it in step 3. it should come back with updates available although I can't remember how long it took to show the results.

Its worth a try but only if you are happy to reinstall!

 

[larryfoster]

Thanks sorethumbs.

To clarify (I'm pretty slow), did you do a fresh windows install or just an updater install?

I really hate doing a whole windows install