windows 7 update

M

monusing

New member
Local time
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hi friends,

i have a problem here,the windows update for my windows 7 ultimate 64 bit is not working.i have installed the OS recently.please somebody help me.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
hi Noel,

my main problem is that my "windows update" window does not work, it gets freezed as soon as i try to start it
i have gone through the windows update posting instructions and the result are s follows

1)i cannot download the system update readiness tool because the OS i have is not sp1 but plain windows 7 64 bit ultimate.

2)i implemented sfc/scan now and it showed a coment that some file is corupted but it cannot resolve it. the log file which is created is attached with this reply.

thanks,
Monu
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
The SFC scan reveals the following errors...
Code: 
 Line 5562: 2014-02-07 00:07:51, Info                  CSI    0000033f [SR] Repairing 5 components
 Line 5563: 2014-02-07 00:07:51, Info                  CSI    00000340 [SR] Beginning Verify and Repair transaction
 Line 5566: 2014-02-07 00:07:51, Info                  CSI    00000342 [SR] Cannot repair member file [l:32{16}]"msoobeui.dll.mui" of Microsoft-Windows-OOBE-Machine-UI.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5569: 2014-02-07 00:07:51, Info                  CSI    00000344 [SR] Cannot repair member file [l:34{17}]"windeploy.exe.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5572: 2014-02-07 00:07:51, Info                  CSI    00000346 [SR] Cannot repair member file [l:32{16}]"WinLGDep.dll.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5575: 2014-02-07 00:07:51, Info                  CSI    00000348 [SR] Cannot repair member file [l:26{13}]"audit.exe.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5578: 2014-02-07 00:07:51, Info                  CSI    0000034a [SR] Cannot repair member file [l:26{13}]"setup.exe.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5581: 2014-02-07 00:07:51, Info                  CSI    0000034c [SR] Cannot repair member file [l:32{16}]"W32UIRes.dll.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5584: 2014-02-07 00:07:51, Info                  CSI    0000034e [SR] Cannot repair member file [l:30{15}]"oobeldr.exe.mui" of Microsoft-Windows-Setup-Component.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5587: 2014-02-07 00:07:52, Info                  CSI    00000350 [SR] Cannot repair member file [l:24{12}]"spwizimg.dll" of Microsoft-Windows-Setup-Navigation-Wizard-Framework, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5590: 2014-02-07 00:07:52, Info                  CSI    00000352 [SR] Cannot repair member file [l:24{12}]"spwizres.dll" of Microsoft-Windows-Setup-Navigation-Wizard-Framework, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5593: 2014-02-07 00:07:52, Info                  CSI    00000354 [SR] Cannot repair member file [l:24{12}]"W32UIRes.dll" of Microsoft-Windows-Setup-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5596: 2014-02-07 00:07:52, Info                  CSI    00000356 [SR] Cannot repair member file [l:18{9}]"Setup.exe" of Microsoft-Windows-Setup-Component, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 5599: 2014-02-07 00:07:52, Info                  CSI    00000358 [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix protocol when I can - but probably not until tomorrow at the earliest.
Shout if you haven't heard from me by Saturday!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
hi Noel,

i am having a new thing to add to this conversation and thatis that my update window is opening but it is not checking for updates.whwn i trigger it to check for updates it gives me a error response that "the service is not running for windows". Please help me on this
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
OK- I'll deal with that after we get the file errors fixed :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - msgaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\msgaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\msgaa
or
DIR E:\msgaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\msgaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel,

The windows update is now working fine now after updating the new version of intel rapid storage technology.
do i need to implement the above instrunction to resolve the error?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
Yep- (did you also get a non-genuine error?) - that driver update has nothing to do with the problems we see above.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
can u pls explain ,what the above error is about?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
There are a number of files which do not match the Windows specification in some way - these files MUST be repaired before Windows can be expected to perform as designed.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
i have run the above instruction and attached the log file with this reply.

well i have another query

how can i update my plain windows 7 ultimate to SP1.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
Noel, any updates please?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
That fixed all the problems in the previous list - and found another one.

I'll post a new fix protocol for that a bit later.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - msgab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\msgab
hit the enter key - if you get a 'Not Found' error try
DIR D:\msgab
or
DIR E:\msgab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\msgab <drive>:\windows\winsxs /y /i /s /v /h

(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
i have run the above instruction and attached the log file with this reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
I must be losing my touch :(

Code: 
 Line 15107: 2014-02-12 00:17:10, Info                  CSI    000002eb [SR] Repairing 1 components
 Line 15108: 2014-02-12 00:17:10, Info                  CSI    000002ec [SR] Beginning Verify and Repair transaction
 Line 15111: 2014-02-12 00:17:10, Info                  CSI    000002ee [SR] Cannot repair member file [l:36{18}]"Pretty_Peacock.jpg" of Microsoft-Windows-TabletPC-Journal, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 15114: 2014-02-12 00:17:10, Info                  CSI    000002f0 [SR] Cannot repair member file [l:36{18}]"Pretty_Peacock.jpg" of Microsoft-Windows-TabletPC-Journal, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 15115: 2014-02-12 00:17:10, Info                  CSI    000002f1 [SR] This component was referenced by [l:174{87}]"Microsoft-Windows-TabletPC-OC-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.TabletPCOC"
 Line 15120: 2014-02-12 00:17:10, Info                  CSI    000002f4 [SR] Could not reproject corrupted file [ml:520{260},l:122{61}]"\??\C:\Program Files\Common Files\Microsoft Shared\Stationery"\[l:36{18}]"Pretty_Peacock.jpg"; source file in store is also corrupted
 Line 15134: 2014-02-12 00:17:10, Info                  CSI    000002f6 [SR] Repair complete

I'll have to review this in the morning - it's too late now.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel,
Any updates on the above comments?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
are u there? NOEL
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp
OS
windows 7 64 bit
CPU
intel core i3
Memory
4 gb ram
Antivirus
KIS 2014
Sorry - it's been chaotic the last few weeks!
I haven't forgotten you :)
This is actually a cyclical problem - A colleague is dealing with a similar case elsewhere (if I can find it again)
I'll get him to come and have a look here if he has time - or at least tell me what to look for!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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