Windows 7 won't start

[ElieJK90]

I dropped my laptop last night. It wasn't a hard drop.. And yet, windows 7 refuses to start.
I have a sony vaio. Whenever I run the quick web access without starting windows 7 it works.. And the vaio assist works too but not windows.
It gives me two choices. Either to start windows normally, which doesn't work.. Just goes to a black screen or to scan for errors and repair.. I left it for seven hours to repair but it didn't do anything. I also tried restore.. It says restore is successful but then when it restarts, it doesn't work either.
I have access to the terminal. It says X:\\windows\system32 if im not mistaken.
What do I do?

 

[panais]

Hi.

The drop seems to loose\damage a hardware.

Loose\removed hard disk etc.If you are advanced with this,check the ram and the hard disk if they are tight in slots.Or ask from a friend to do this.

Sometimes in laptops after a drop the cpu\cooler loose,so its better do not use your laptop for the moment.

If you have a Warranty is good idea to use it.

 

[Kaktussoft]

what do you mean by saying "repair"? You mean startup repair option? What kind of restore did you try?
"Either to start windows normally, which doesn't work.. Just goes to a black screen or to scan for errors and repair" => what kind of scan? do you mean chkdsk, so check for disk errors?

 

[Kaktussoft]

"I also tried restore.. It says restore is successful but then when it restarts, it doesn't work either."=>what kind of restore? Restore from manufacter recovery partition and selected "restore to factory defaults" (or something similar)?

what two options do you have when trying to boot your machine?

 

[panais]

I adviced do not use the laptop for the moment,because if the cpu cooler is loose after the drop it may damage\burn the cpu.

IMO Its not a good idea to use a laptop after a drop.

Is better first to check well all the hardware then turn on the laptop.

 

[Kaktussoft]

Of course he must first check cooler, thanx for saying that.
After that enter the strange X:\windows\system32 black terminal screen. I hope you can enter commands there.

diskpart
list disks (I assume you only have 1, please tell me)
select disk 0
list partition (how many primary partitions do you have? Note their partition number)
select partition 1 (enter the correct partiton number)
detail partition

show me the details of all primary partitions. For example (in Dutch):

DISKPART> detail partition
Partitie 1
Type     : 07
Verborgen: Nee
Actief   : Ja
Offset in bytes: 32768
  Volume ###  Ltr  Label        FS     Type        Grootte  Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* volume 2     C   System       NTFS   partitie     113 GB  In orde    Systeem
DISKPART>

Now you can exit diskpart by typing: EXIT

 

[ElieJK90]

First of all I'd like to thank you guys for your help and responses!
I just wanna point out that the laptop isn't giving me the choice anymore.. Whenever I turn it on it just tries to start windows normally and then fails to do so. So I can't access the terminal.. Is there a way? A button or a shortcut I can press?
By repair I meant the windows autorepair/scan.. Windows was trying to scan the computer to see if it can find errors and repair them at startup, but it never came to a conclusion.
And by restore I meant windows restore that restores your computer to an eralier point without damaging your files.
P.S: I'm on my laptop right now using the web access without starting windows seven and that works fine.
Also on my vaio there's an option to scan hard disks.. Should i do it?

 

[Kaktussoft]

what happens exactly when you start windows normally? what screens do you see and what errors?

http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
so boot into recovery environment by pressing F8 on boot. then "repair your computer". Does it list your windows installation? select that and enter "command prompt".

DIR C: or DIR D:
does it list your system disk? drive letters are sometimes not the same as in running windows! Assume C is windows disk

chkdsk/f c:
chkdsk/f d:

any failures?are they fixed?

 

[Kaktussoft]

By repair I meant the windows autorepair/scan.. Windows was trying to scan the computer to see if it can find errors and repair them at startup, but it never came to a conclusion.

=>Was it busy with a lot of disk activity (check your disk light is flashing)

 

[ElieJK90]

Ok so I pressed F8 like you said and i went into the command prompt.
for c it says not found and it's still scanning d.. been stuck at 40% for like 40 minutes now.. is that normal?
And when i start windows normally most of the time i get prompted to go into the repair or start normally. If i start normally it goes to the starting windows screen but then nothing happens.. I just get a black screen. It doesn't go to the point to ask me to type my password. However to get to the command prompt it asked for my password.

 

[Kaktussoft]

in that command prompt:
diskpart
sel disk 0
list part (how many primary partitions do you see? Note the numbers of primary partitions)
sel part 1
detail partition
sel part 2
detail partition
sel part 3
detail partition

I only want the details of PRIMARY partitions. something like this (in Dutch)

DISKPART> det part
Partitie 1
Type     : 07
Verborgen: Nee
Actief   : Ja
Offset in bytes: 32768
  Volume ###  Ltr  Label        FS     Type        Grootte  Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* volume 2     C   System       NTFS   partitie     113 GB  In orde    Systeem

post the output in form like:
partition 1 Letter C label system,NTFS, healthy, type 07, hidden no, inactive

Most important: What is the drive letter of active partition?

 

[Kaktussoft]

Ok so I pressed F8 like you said and i went into the command prompt.
for c it says not found and it's still scanning d.. been stuck at 40% for like 40 minutes now.. is that normal?
And when i start windows normally most of the time i get prompted to go into the repair or start normally. If i start normally it goes to the starting windows screen but then nothing happens.. I just get a black screen. It doesn't go to the point to ask me to type my password. However to get to the command prompt it asked for my password.

Is D your windows partition? Did you do DIR D:\ and did you see windows en users folders?

40 minutes at 40% is very strange! Much disk activity? You may cancel if you wish. post a screenshot (make photo by camera) if possible

 

[ElieJK90]

When I write diskpart, it displays version 6.1.7600..
But it doesn't let me type "sel disk 0" unless i type ctrl+c and when i do that it doesn't recognize list

 

[ElieJK90]

btw it's in X:\windows\system32
what's X? :s

 

[ElieJK90]

When i wrote dir D:\ it said access denied!!!

 

[ElieJK90]

btw it's at 42% now and that's terrible slow

 

[Kaktussoft]

btw it's in X:\windows\system32
what's X? :s

X is a ram-disk. A filesystem in memory

 

[Kaktussoft]

When I write diskpart, it displays version 6.1.7600..
But it doesn't let me type "sel disk 0" unless i type ctrl+c and when i do that it doesn't recognize list

in command prompt:
diskpart
list disk
list vol
it must work. just wait a few seconds! What does it display?

 

[Kaktussoft]

in command prompt:

[B]bcdedit /enum {bootmgr}[/B]
Windows-opstartbeheer
---------------------
id                      {bootmgr}
device                  partition=C: [COLOR=red](what's listed here?)[/COLOR]
path                    \bootmgr
description             Windows Boot Manager
locale                  nl-NL
inherit                 {globalsettings}
default                 {current}
resumeobject            {fa1a7f9d-ab26-11df-bc4f-ce7145d50d35}
displayorder            {current}
toolsdisplayorder       {memdiag}
timeout                 10
 
 
[B]bcdedit /enum {default}[/B]
Windows-opstartlaadprogramma
----------------------------
id                      {current}
device                  partition=C: [COLOR=#ff0000](what's listed here?)[/COLOR]
path                    \Windows\system32\winload.exe
description             Windows 7 Home Premium
locale                  nl-NL
inherit                 {bootloadersettings}
recoverysequence        {fa1a7fa1-ab26-11df-bc4f-ce7145d50d35}
recoveryenabled         Yes
osdevice                partition=C:
systemroot              \Windows
resumeobject            {fa1a7f9d-ab26-11df-bc4f-ce7145d50d35}
nx                      OptIn

 

[ElieJK90]

This is what I have for the first thing you asked me to do!