Windows 7 X64 Freezing when idle

[Bibbster]

Hello , recently I have been encountering some issues with my laptop freezing when being left idle for even just a few minutes. Until a couple of weeks ago everything seemed to be fine however after system restore , uninstalling programs here and there nothing seems to be helping... Any assistance with the problem would be greatly appreciated

Cheers

 

[YoYo155]

Hi Bibbster .

Please start by providing us with more information:

• Although you might have not experienced a BSOD that file contains other valuable data, please follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html.

:ar: Please export and upload your system event log:

1. rb: Start → type eventvwr → hit Enter.
2. Toggle open the triangle to the left of Windows Logs, right-click on System and choose Save All Events As...
3. 
4. A dialogue box will pop up asking you to name the file and select the save directory, name the file the same as your Seven Forums user-name and save it to the desktop.
5. A second dialogue box will appear asking you to select the Display Information, select Display information for these languages and check the box next to English (if you don't have English automatically offered check the box at the bottom to display additional languages - Show all available languages and check English).
6. 
7. Wait a few moments until the cursor returns to normal. The file will now be on your desktop (given it's the directory it was saved to) UserName.evtx, next to it there will be a folder called LocaleMetaData select both the .evtx file as well as the folder and compress them using Winrar / 7zip and attach it in your next post.

 

[Bibbster]

Hi Bibbster .

Please start by providing us with more information:

• Although you might have not experienced a BSOD that file contains other valuable data, please follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html.

:ar: Please export and upload your system event log:

1. rb: Start → type eventvwr → hit Enter.
2. Toggle open the triangle to the left of Windows Logs, right-click on System and choose Save All Events As...
3. 
4. A dialogue box will pop up asking you to name the file and select the save directory, name the file the same as your Seven Forums user-name and save it to the desktop.
5. A second dialogue box will appear asking you to select the Display Information, select Display information for these languages and check the box next to English (if you don't have English automatically offered check the box at the bottom to display additional languages - Show all available languages and check English).
6. 
7. Wait a few moments until the cursor returns to normal. The file will now be on your desktop (given it's the directory it was saved to) UserName.evtx, next to it there will be a folder called LocaleMetaData select both the .evtx file as well as the folder and compress them using Winrar / 7zip and attach it in your next post.

Here you go Bibbster.zip contains just the event log and Bibbster1.zip contains all the stuff from the bsod tool.

 

[YoYo155]

Hi thanks for the files .
I see you have the latest BIOS, did you recently update, if so why?

Error    03/12/2013 19:36:32    iaStor    9    None
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Critical    03/12/2013 19:42:03    Kernel-Power    41    (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

:ar: Please remove IRST:

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features.
Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

   Warning

The Following Method Should NOT Be Performed On An SSD!

:ar: Please test the HDD:

1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
2. Then Post the Disk Check results following | This Tutorial.
3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
5. If SeaTools for DOS is unable to recognize your HDD:
6. Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

Re-seat the sata and power.

Let us know the results.

 

[Bibbster]

Hi thanks for the files .
I see you have the latest BIOS, did you recently update, if so why?

Error    03/12/2013 19:36:32    iaStor    9    None
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Critical    03/12/2013 19:42:03    Kernel-Power    41    (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

:ar: Please remove IRST:

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features.
Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

   Warning

The Following Method Should NOT Be Performed On An SSD!

:ar: Please test the HDD:

1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
2. Then Post the Disk Check results following | This Tutorial.
3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
5. If SeaTools for DOS is unable to recognize your HDD:
6. Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

Re-seat the sata and power.

Let us know the results.

I updated to see if it would help with the problems i was having before i came here, however it didn't.. i will try your other suggestions and get back to you..

 

[YoYo155]

Was it the same problem or something else (that made you update the BIOS)?

Please do so.

 

[Bibbster]

Was it the same problem or something else (that made you update the BIOS)?

Please do so.

The same problem. But it didnt help fix anything

 

[YoYo155]

OK. How did the rest of the suggestion fair?

 

[Bibbster]

OK. How did the rest of the suggestion fair?

attached is the .txt chkdsk file and also the screenshot from crystal disk. I havent had time to do the other step yet however will get it done asap

 

[YoYo155]

Thanks, the caution is a sign to be a bit worried.
Waiting for the SeaTools results.

 

[Bibbster]

Thanks, the caution is a sign to be a bit worried.
Waiting for the SeaTools results.

Currently running it just now , been sitting a while and doesn't seen to have made much progress. Have you any idea of how long it takes ?

 

[YoYo155]

Do you see LBA values / percentages running?

 

[Bibbster]

Do you see LBA values / percentages running?

It says -

'Device is 48 bit addressed - number of LBAs 1465149167'
This drive supports security features
Smart is supported and enabled
Smart has not been tripped
Dst is supported
Logging feature set is supported
Poh 1781

It's as if it has frozen , only way it get out of program was by Ctrl alt del

 

[YoYo155]

OK then try WD's software, it's the same procedure but using the software provided
in this link.

• WD Support / Downloads / Mobile & AV-25 / WD Blue

 

[Bibbster]

Thanks, the caution is a sign to be a bit worried.
Waiting for the SeaTools results.

Tried making an image of my hard drive on a few different programs however they all failed for some reason or another , looks to me as if the hard drive is on it's way out. However , backed up all important files and treat myself to a nice new 500GB SSD. I'm assuming once i've got that all connected with the laptop i can just install W7 from install disc and install old software etc?

 

[YoYo155]

That much is true.