txblackbird
New member
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Hello All.
I am writing about a windows activation / update problem that has developed on my wife's computer. I started noticing the activation notices several months ago but am just now getting around to dealing with them. Simultaneously it seems, the windows update process stopped working as well. This system has been running fat, dumb, and happy for a number of years without major issues. So I find myself here and hoping that someone can help me.
I have run MalwareBytes, SuperAntiVirus, and Norton Internet security trying to find any indication of some type of infection. All came up with nothing other than some tracking cookies. I have also used Norton Utilities to scan for registry errors and it found some items which I allowed it to correct. But the end result is that I still have the problem.
My wife usually uses this system and I am rarely on it unless there is a problem. The default browser is Chrome. It is an older Dell system running a Core2 Duo 32 bit processor. Works fine for her and what she needs. Also, I have the hard drives running in a RAID 1 configuration using the motherboard's Intel RAID manager. About 1/2 of the disk space is unused and 4 GB Ram (3 usable obviously) on this system. Also, if it is relevant, this system started life as an XP system that I did a clean install on several years ago to get it to Win 7.
Anytime I try running Windows Update / Check for updates, it tells me that it is not running. I have gone through several threads on this site to ensure that the processes are running but nothing seems to make it work. I have also renamed the %windir%/SystemDistribution folders so that WU would recreate them but that didn't fix anything either.
In the lower left corner of the "Windows Activation Screen" stating that this version of Windows is not valid, there is a code "0x80004fe21" if that is helpful / useful.
I tried running the SURT process but got "Installer encountered an error - 0xc8000247" with an "Ok" option. Selecting that simply cancelled the process.
Here are the MGADiag results:
Would greatly appreciate any help that you all could provide.
I am writing about a windows activation / update problem that has developed on my wife's computer. I started noticing the activation notices several months ago but am just now getting around to dealing with them. Simultaneously it seems, the windows update process stopped working as well. This system has been running fat, dumb, and happy for a number of years without major issues. So I find myself here and hoping that someone can help me.
I have run MalwareBytes, SuperAntiVirus, and Norton Internet security trying to find any indication of some type of infection. All came up with nothing other than some tracking cookies. I have also used Norton Utilities to scan for registry errors and it found some items which I allowed it to correct. But the end result is that I still have the problem.
My wife usually uses this system and I am rarely on it unless there is a problem. The default browser is Chrome. It is an older Dell system running a Core2 Duo 32 bit processor. Works fine for her and what she needs. Also, I have the hard drives running in a RAID 1 configuration using the motherboard's Intel RAID manager. About 1/2 of the disk space is unused and 4 GB Ram (3 usable obviously) on this system. Also, if it is relevant, this system started life as an XP system that I did a clean install on several years ago to get it to Win 7.
Anytime I try running Windows Update / Check for updates, it tells me that it is not running. I have gone through several threads on this site to ensure that the processes are running but nothing seems to make it work. I have also renamed the %windir%/SystemDistribution folders so that WU would recreate them but that didn't fix anything either.
In the lower left corner of the "Windows Activation Screen" stating that this version of Windows is not valid, there is a code "0x80004fe21" if that is helpful / useful.
I tried running the SURT process but got "Installer encountered an error - 0xc8000247" with an "Ok" option. Selecting that simply cancelled the process.
Here are the MGADiag results:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JHT69-6YX8J-RTBFG
Windows Product Key Hash: EzJ1BsfhkrgG/GpBF7isNows3NY=
Windows Product ID: 00359-035-1104001-85628
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FB83D9EA-E8B6-4FA9-9302-5260D55F5B73}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.150715-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FB83D9EA-E8B6-4FA9-9302-5260D55F5B73}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RTBFG</PKey><PID>00359-035-1104001-85628</PID><PIDType>5</PIDType><SID>S-1-5-21-607727280-2832896707-795587687</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell DM061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>2.4.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070524000000.000000+000</Date></BIOS><HWID>98833407018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B8K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>618DD1A20A8670C</Val><Hash>hObZV7fh9ZdZ3elUVhkah5F+JTM=</Hash><Pid>81599-902-9296196-65330</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-035-110400-01-1033-7601.0000-3142012
Installation ID: 000194203560972271751314476095563353589590351000908211
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RTBFG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/30/2016 6:53:00 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 3:30:2016 06:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys
HWID Data-->
HWID Hash Current: MAAAAAEAAAABAAMAAQABAAAAAgABAAEAeqieQux2CJzOcHiMvnw8SkRG0J/gJiqF
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B8K
FACP DELL B8K
HPET DELL B8K
BOOT DELL B8K
MCFG DELL B8K
SSDT DELL st_ex
DUMY DELL B8K
SLIC DELL B8KWould greatly appreciate any help that you all could provide.
My Computer
- Computer type
- PC/Desktop
- OS
- Windows 7 - Home / Professional - 32 / 64 depending on system
