Windows appears to be installed and activated.....

[JustJenn]

However still not functioning....

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-692BD-47TM3-BVB4Y
Windows Product Key Hash: gZKKbEiTtfL9OXsOr5XGGOW+KsI=
Windows Product ID: 00359-OEM-9813392-47667
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DE3873ED-6F5E-4474-B4DD-ADF23E2DF01A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DE3873ED-6F5E-4474-B4DD-ADF23E2DF01A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BVB4Y</PKey><PID>00359-OEM-9813392-47667</PID><PIDType>8</PIDType><SID>S-1-5-21-2486612173-4224352961-4126968588</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.29</Version><SMBIOSVersion major="2" minor="6"/><Date>20111107000000.000000+000</Date></BIOS><HWID>03BB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-133-947667-02-1033-7601.0000-1922012
Installation ID: 005155565402035063736476849923533562956030261884208302
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: BVB4Y
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/29/2012 5:31:42 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:9:2012 12:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEA6GG89OjKZs7u7CqJBLNQ/jgilYUSsFxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-MPC
  FACP   HPQOEM  SLIC-MPC
  HPET   HPQOEM  SLIC-MPC
  BOOT   HPQOEM  SLIC-MPC
  MCFG   HPQOEM  SLIC-MPC
  WDAT   HPQOEM  SLIC-MPC
  ASF!   HPQOEM  SLIC-MPC
  SLIC   HPQOEM  SLIC-MPC
  ASPT   HPQOEM  SLIC-MPC
  SSDT   PmRef  CpuPm

This is after clean install HP Pavilion dv6....HP wont help and microsoft is getting back to me....

 

[NoelDP]

Your system appears to be activated fine - what happens if you attempt validattion at www.microsoft.com/genuine/validate

What exactly is 'not functioning'??

 

[JustJenn]

windows will not install updates/ drivers/ software
troubleshooting in windows or microsoft websites appears WinXP does not aknowledge Win7

 

[NoelDP]

IN that case we need details of HOW things are failing - not vague statements!
What error messages are you getting?
What Anti-Virus do you have installed? - did you uninstall the manufacturer's trial offering first, AND run the removal tool from the AV manufacturer's site?
What have you already attempted?

 

[JustJenn]

This has been on-going issue since purchase a year ago. After clean reinstall started errors ( windows installer not found/ computer not configured for driver/software) windows not activated/ unable to activate not genuine. Called Microsoft and windows activated with COA key which never updated in system properties. Updates appeared to install but still unable to install hardware. According to Microsoft securities essential there is no virus/ malware etc. currently receiving error for low disk space, explorer shuts down unexpected errors and any scan attempted errors unable to read OS.

 

[NoelDP]

What Anti-Virus did the machine come pre-installed with?
Please give detailed error messages, rather than airy-fairy things that give no real information.

 

[gregrocker]

I remember your HP Clean Reinstall Jenn and am sorry to hear it's not performing correctly. Did you wipe the HD prior to reinstall?

When did MSE stop functioning? Do a full scan with updated Malwarebytes now.

Then run SFC -SCANNOW Command.

 

[JustJenn]

Greg
I've never gotten it right. I'm sure operator error has something to do with it.
I thought virus I'll try scan. Unable to do complete back up...I'm thinking another reinstall just don't want to get in same mess.

 

[karlsnooks]

JustJenn,
See post #7.

Answer the questions.

We need the answers to those questions.

Answer the questions.

You must help us by listening to us so that we can help you.

karl

 

[JustJenn]

Norton was preinstalled but never activated. MSE has been the only AV used and I'm not sure it's working or not. Daily updates successful. As far as errors Im not exactly sure which ones you are interested in. But here's a few system errors

 

[NoelDP]

Did you uninstall Norton? Did you run teh Norton Removal Tool afterwards?

Perhaps we'd better run it now to be on the safe side.
Download it from here, and run it (don't worry about the instructions, just download the tool, run it, and reboot) - https://www-secure.symantec.com/nor...10133834EN&product=home&version=1&pvid=f-home

 

[karlsnooks]

and answer the questions posed by GregRocker.
Answer the questions posed by GregRocker.

confine your reply to answering the questions.

 

[JustJenn]

Log Name: Application
Source: gupdate
Date: 7/29/2012 3:32:00 PM
Event ID: 0
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: MyLapTop
Description:
The description for Event ID 0 from source gupdate cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Service started
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="gupdate" />
<EventID Qualifiers="0">0</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-29T19:32:00.000000000Z" />
<EventRecordID>20681</EventRecordID>
<Channel>Application</Channel>
<Computer>MyLapTop</Computer>
<Security />
</System>
<EventData>
<Data>Service started</Data>
</EventData>
</Event>

 

[JustJenn]

Log Name: Application
Source: Microsoft-Windows-WMI
Date: 7/29/2012 8:09:28 AM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: MyLapTop
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-29T12:09:28.000000000Z" />
<EventRecordID>20621</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>MyLapTop</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>

 

[JustJenn]

ALL SCANS CLEAN....AND YES I DID WIPE HARD DRIVE WITH MY 2ND REINSTALL AFTER I WAS DOWNGRADED FROM 64-BIT
I'm not ignoring or avoiding questions and appreciate all the help...just trying to do too many things at the moment please bare with me.

 

[karlsnooks]

I wish you good luck.

 

[gregrocker]

Jenn, let's take it step by step:

What is the biggest problem? Please describe it fully with any screenshots or errors to illustrate that problem, and only that one problem.

 

[JustJenn]

I completed reinstall step by step
Having trouble with drivers windows errors 10 31 and also get " unknown error set up will exit"

 

[NoelDP]

Sorry - my Crystal Ball has a crack in it at the moment - what did you complete??

 

[gregrocker]

What driver are you trying to install? Provide the download link.

You should only install your wireless or ethernet adapter if you are unable to get online due to it being missing after reinstall. Then get your drivers from Windows Updates.