Windows crashes 4-5 times a day due to ntkrnlpa.exe

[robinsaini]

[FONT=&quot]Hi,
I have been using Windows 7Ultimate Ultimate for lat 6 months...I use my wireless IDEA Net setter to access internet.The device is made by HUAWAI Technologies Co. Ltd. and i have later drivers for win 7 released by them.

My usage of Internet is approx 15-18hrs a day and after usage of couple of hours ...the net connection automatically goes.
Even if i unplug & plug device again it does not start and few applications or sometime computer hangs. I have 2 forcibly restart the computer which again takes ages as...while shutting down it gives messages stopping services which is displayed for a long time post which it shuts down and restarts with a window says “Safe mode/network/ and start windows normally).

Reboot times differ but every time is close to 42415 seconds …and the nagging error comes that windows has recovered from unexpected error ..Details attached.
All drivers related to wireless/network are already installed but still I have to forcefully SHUT DOWN my laptop minimum 4-5 times in day.

I am attaching Physical dump files...do let me know why it’s happening and what is solution for same...I have all drivers up to date..still cant figure out..wts' wrong[/FONT]
[FONT=&quot]Laptop Configuration:-
HP Pavillion Dv 6000
Intel Core 2 duo T 5550 @ 1.83 Ghz
3 GB RAM

Thank You very much in advcance...
Rds
Robin Saini[/FONT]

 

[zigzag3143]

[FONT=&quot]Hi,
I have been using Windows 7Ultimate Ultimate for lat 6 months...I use my wireless IDEA Net setter to access internet.The device is made by HUAWAI Technologies Co. Ltd. and i have later drivers for win 7 released by them.

My usage of Internet is approx 15-18hrs a day and after usage of couple of hours ...the net connection automatically goes.
Even if i unplug & plug device again it does not start and few applications or sometime computer hangs. I have 2 forcibly restart the computer which again takes ages as...while shutting down it gives messages stopping services which is displayed for a long time post which it shuts down and restarts with a window says “Safe mode/network/ and start windows normally).

Reboot times differ but every time is close to 42415 seconds …and the nagging error comes that windows has recovered from unexpected error ..Details attached.
All drivers related to wireless/network are already installed but still I have to forcefully SHUT DOWN my laptop minimum 4-5 times in day.

I am attaching Physical dump files...do let me know why it’s happening and what is solution for same...I have all drivers up to date..still cant figure out..wts' wrong[/FONT]
[FONT=&quot]Laptop Configuration:-
HP Pavillion Dv 6000
Intel Core 2 duo T 5550 @ 1.83 Ghz
3 GB RAM

Thank You very much in advcance...
Rds
Robin Saini[/FONT]

These were all caused by a device driver. From your explanation of the wifi problem I might suspect that. I would download and install a fresh driver for the wifi and run a system file check to verify and repair your system files

to run a system file check type cmd>right click and run as admin >sfc /scannow (not the space between sfc and "/")

Also your video driver is almost three years old and needs to be updated.

If you are overclocking STOP
If you have a raid update its driver

Let us know if you need help with any of this

Ken

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\mini dump\032810-27705-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a15000 PsLoadedModuleList = 0x82b5d810
Debug session time: Sat Mar 27 17:59:26.506 2010 (GMT-4)
System Uptime: 0 days 5:04:05.534
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {4, 258, 84fe9020, 82b3bb24}

Probably caused by : ntkrpamp.exe ( nt!KiSwapContext+26 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 84fe9020, The thread currently holding on to the Pnp lock.
Arg4: 82b3bb24

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  84fe9020

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82a83b15 to 82a7c966

STACK_TEXT:  
8cf17a20 82a83b15 84fe9020 00000000 807c5120 nt!KiSwapContext+0x26
8cf17a58 82a82403 84fe90e0 84fe9020 8cf17b30 nt!KiSwapThread+0x266
8cf17a80 82a7c2cf 84fe9020 84fe90e0 00000000 nt!KiCommitThreadWait+0x1df
8cf17afc 82bf1ef9 8cf17b30 00000000 00000000 nt!KeWaitForSingleObject+0x393
8cf17b40 82bc8b3d 8a261498 00000000 8a2576b0 nt!IopSynchronousCall+0xdc
8cf17b98 82cd3aae 8a261498 00000017 8a2576b0 nt!IopRemoveDevice+0xd4
8cf17bc0 82bc8945 be1b8818 00000000 8cf17c04 nt!PnpSurpriseRemoveLockedDeviceNode+0x101
8cf17bd0 82bc88b7 00000003 00000000 00000000 nt!PnpDeleteLockedDeviceNode+0x21
8cf17c04 82bc7e76 858db4b0 be1b8818 00000003 nt!PnpDeleteLockedDeviceNodes+0x4c
8cf17cc4 82bca210 8cf17cf4 00000000 ade90f50 nt!PnpProcessQueryRemoveAndEject+0x586
8cf17cdc 82bcbd58 00000000 86f32098 84fe9020 nt!PnpProcessTargetDeviceEvent+0x38
8cf17d00 82a82f2b 86f32098 00000000 84fe9020 nt!PnpDeviceEventWorker+0x216
8cf17d50 82c2366d 00000001 aa4513b3 00000000 nt!ExpWorkerThread+0x10d
8cf17d90 82ad50d9 82a82e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .thread 0xffffffff84fe9020 ; kb

FOLLOWUP_IP: 
nt!KiSwapContext+26
82a7c966 8b2c24          mov     ebp,dword ptr [esp]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+26

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007

FAILURE_BUCKET_ID:  0x9F_nt!KiSwapContext+26

BUCKET_ID:  0x9F_nt!KiSwapContext+26

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 84fe9020, The thread currently holding on to the Pnp lock.
Arg4: 82b3bb24

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  84fe9020

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82a83b15 to 82a7c966

STACK_TEXT:  
8cf17a20 82a83b15 84fe9020 00000000 807c5120 nt!KiSwapContext+0x26
8cf17a58 82a82403 84fe90e0 84fe9020 8cf17b30 nt!KiSwapThread+0x266
8cf17a80 82a7c2cf 84fe9020 84fe90e0 00000000 nt!KiCommitThreadWait+0x1df
8cf17afc 82bf1ef9 8cf17b30 00000000 00000000 nt!KeWaitForSingleObject+0x393
8cf17b40 82bc8b3d 8a261498 00000000 8a2576b0 nt!IopSynchronousCall+0xdc
8cf17b98 82cd3aae 8a261498 00000017 8a2576b0 nt!IopRemoveDevice+0xd4
8cf17bc0 82bc8945 be1b8818 00000000 8cf17c04 nt!PnpSurpriseRemoveLockedDeviceNode+0x101
8cf17bd0 82bc88b7 00000003 00000000 00000000 nt!PnpDeleteLockedDeviceNode+0x21
8cf17c04 82bc7e76 858db4b0 be1b8818 00000003 nt!PnpDeleteLockedDeviceNodes+0x4c
8cf17cc4 82bca210 8cf17cf4 00000000 ade90f50 nt!PnpProcessQueryRemoveAndEject+0x586
8cf17cdc 82bcbd58 00000000 86f32098 84fe9020 nt!PnpProcessTargetDeviceEvent+0x38
8cf17d00 82a82f2b 86f32098 00000000 84fe9020 nt!PnpDeviceEventWorker+0x216
8cf17d50 82c2366d 00000001 aa4513b3 00000000 nt!ExpWorkerThread+0x10d
8cf17d90 82ad50d9 82a82e1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .thread 0xffffffff84fe9020 ; kb

FOLLOWUP_IP: 
nt!KiSwapContext+26
82a7c966 8b2c24          mov     ebp,dword ptr [esp]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiSwapContext+26

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007

FAILURE_BUCKET_ID:  0x9F_nt!KiSwapContext+26

BUCKET_ID:  0x9F_nt!KiSwapContext+26

Followup: MachineOwner
---------

OLD DRIVER THAT NEED TO BE UPDATED

secdrv.SYS        0x98cb3000    0x98cbd000    0x0000a000    0x45080528    9/13/2006 9:18:32 AM                        
rixdptsk.sys        0x944e4000    0x94535000    0x00051000    0x455a6ed7    11/14/2006 9:35:19 PM                        
rimsptsk.sys        0x944d0000    0x944e4000    0x00014000    0x45b5bbe3    1/23/2007 3:40:19 AM                        
rimmptsk.sys        0x944c1000    0x944d0000    0x0000f000    0x45dfd03d    2/24/2007 1:42:21 AM                        
HpqRemHid.sys        0x94535000    0x94536c00    0x00001c00    0x4694f78d    7/11/2007 11:30:21 AM                        
nvlddmkm.sys        0x92022000    0x92767ea0    0x00745ea0    0x46f1ebb3    9/19/2007 11:40:35 PM                        
ewusbmdm.sys        0x97bdc000    0x97bf4d00    0x00018d00    0x47dddff7    3/16/2008 11:05:27 PM                        
smserial.sys        0x97a28000    0x97b3c000    0x00114000    0x48dc9c0a    9/26/2008 4:23:38 AM

 

[jcgriff2]

Hi -

I would add these 2 to the drivers that need updating list -

[FONT=lucida console]netw5v32.sys Thu Mar 26 12:10:37 2009 (49CBA8FD) - Intel wifi[/FONT]
[FONT=lucida console]Rt86win7.sys Fri May 22 10:52:05 2009 (4A16BC15) - Realtek Ethernet[/FONT]

Intel --> Intel® Driver Update Utility for Intel® wireless adapters - Check for the latest driver

Realtek --> Realtek

Also, you have either Norton Internet Security or N360 installed -- remove it w/ the Norton Removal tool. Download NRT to desktop. RIGHT-click, select "Run as Administrator. Re-boot upon completion to allow the removal of boot and kernel mode drivers.

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Install MSE --> http://www.microsoft.com/Security_Essentials/

Finally - but really a primary issue - you do not have any Windows Updates installed that I can see based on the date of the DirectX Graphics Kernel. After removal of NIS/ N360 - check Windows Updates -

www.update.microsoft.com

Validate your OS --> www.microsoft.com/genuine

Regards. . .

jcgriff2

.

 

[robinsaini]

Thanks friends..

I updated Wifi drivers but can't find exact link to Realtek drivers.Auto update states that it's latest version installed.Can u help me on same ?

Also can you help me which all drivers i need to upgrade..as I cant figure out with below short names...

Attached report from windows 7 upgrade advisor..and image of realtek..It might help u in some way to solve my problem..

lastly, I validated windows..I have a original copy as have purchased from a trustworthy vendor.

Rds
Robin saini


secdrv.SYS 0x98cb3000 0x98cbd000 0x0000a000 0x45080528 9/13/2006 9:18:32 AM
rixdptsk.sys 0x944e4000 0x94535000 0x00051000 0x455a6ed7 11/14/2006 9:35:19 PM
rimsptsk.sys 0x944d0000 0x944e4000 0x00014000 0x45b5bbe3 1/23/2007 3:40:19 AM
rimmptsk.sys 0x944c1000 0x944d0000 0x0000f000 0x45dfd03d 2/24/2007 1:42:21 AM
HpqRemHid.sys 0x94535000 0x94536c00 0x00001c00 0x4694f78d 7/11/2007 11:30:21 AM
nvlddmkm.sys 0x92022000 0x92767ea0 0x00745ea0 0x46f1ebb3 9/19/2007 11:40:35 PM
ewusbmdm.sys 0x97bdc000 0x97bf4d00 0x00018d00 0x47dddff7 3/16/2008 11:05:27 PM
smserial.sys 0x97a28000 0x97b3c000 0x00114000 0x48dc9c0a 9/26/2008 4:23:38 AM

 

[robinsaini]

Downloaded a Driver Updated Pro..and here is list of drivers report which it generated...

 

[robinsaini]

Laptop crashed again few hours back..attached is dump files for same.Do let me know how to tackle the problem.

Plz plz plz....

 

[robinsaini]

Dump file created few mins back....

Also Jcgriff2, removed Norton Internet security and installed Microsoft Security essential tool...Do I again install Norton as need a antivirus for my PC..

 

[zigzag3143]

Laptop crashed again few hours back..attached is dump files for same.Do let me know how to tackle the problem.

Plz plz plz....

This minidump is only 82 bits must be corrupt. try uploading it again


Ken

 

[robinsaini]

hey Ken

Attached updated mini dump files.

 

[robinsaini]

Hi Guys,
Any update as my crashes are still going on .......

 

[jcgriff2]

Hi -

The bugchecks on the last 2 dumps -

0x9f (0x3,,,) - driver in an inconsistant power state and is blocking an IRP for too long a time.

I am finding the same drivers as were found in prior dumps. They need to be updated.

I am also now getting symbol errors - meaning that the Microsoft MSDL SYM site used to obtain symbol files to identify Microsoft OS drivers is unable to ID the NT Kernel in your Windows system.

Run the System File Checker/ Repair utility -
START | type cmd.exe into the start search box | right-click on cmd.exe | select run as Administrator | type the following:

[FONT=lucida console]sfc /scannow[/FONT]

Upon completion re-boot to allow files in use to be repaired.

SFC general info - How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista

SFC & the CBS log - How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

Validate your Windows OS installation at the Microsoft Genuine Advantage site.

WGA --> www.microsoft.com/genuine

If the above steps do not remedy the problem, I would suggest that you contact Microsoft Corporation directly an put a ticket in -
Windows 7 Solution Center

Without the symbol files to properly identify the Microsoft drivers, processing the dumps can be futile.

Regards. . .

jcgriff2

.

BUGCHECK SUMMARY

[FONT=lucida console]*** WARNING: Unable to verify timestamp for ntkrnlpa.exe[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe[/FONT]
[FONT=lucida console]Built by: 7600.16481.x86fre.win7_gdr.091207-1941[/FONT]
[FONT=lucida console]Debug session time: Mon Mar 29 21:53:25.940 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:33:03.844[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for ntkrnlpa.exe[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe[/FONT]
[FONT=lucida console]BugCheck 9F, {4, 258, 84fe9a70, 82b71b24}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlpa.exe ( nt+67a66 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x9F[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for ntkrnlpa.exe[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe[/FONT]
[FONT=lucida console]Built by: 7600.16481.x86fre.win7_gdr.091207-1941[/FONT]
[FONT=lucida console]Debug session time: Mon Mar 29 21:19:42.107 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 9:47:46.994[/FONT]
[FONT=lucida console]*** WARNING: Unable to verify timestamp for ntkrnlpa.exe[/FONT]
[FONT=lucida console]*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe[/FONT]
[FONT=lucida console]BugCheck 9F, {4, 258, 84fcf4c0, 82b72b24}[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlpa.exe ( nt+67a66 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x9F[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

 

[robinsaini]

Dear jcgriff2,

I uploaded above report after running the sfc / scannow..and have also formatted couple of times.....I use below specification Laptop whcih came with Vista operating system and as per HP website they don't have updated drives for product.
However all vista drivers work fine in Windows 7 and device driver don't show any incomplete driver.Wonder wt can be the problem is the problem that the USB wirless drive I use to connect to Internet...gets heated up and goes for a toss...

HP Pavilion DV6767TX

• Centrino Duo Technology -Intel® Centrino® Duo Mobile Technology
  Intel® Core™ 2 Duo processor T5550

• Intel 965 PM Express Chipset

• 1.83 GHz , Level 2 cache 2 MB,667 MHz FSB

• 802.11 a/b/g WLAN

• 3 GB PC2-5300 DDR2

• 250 GB Serial ATA, 150 MB/ Sec @5400 RPM

• Genuine Windows Vista™

• NVIDIA GeForce 8400M GS, 256 MB Dedicated Graphics,
  Up to 895 MB TAG* memory (as allocated by Vista), Supports DirectX 10

• Integrated Bluetooth 2.0 HP Module

• IEEE 802.15 Standard

• Integrated 802.11 a/b/g

• Intel PRO Wireless 3945ABG Network

 

[jcgriff2]

Dear jcgriff2,

I uploaded above report after running the sfc / scannow..and have also formatted couple of times.....I use below specification Laptop whcih came with Vista operating system and as per HP website they don't have updated drives for product.
However all vista drivers work fine in Windows 7 and device driver don't show any incomplete driver.Wonder wt can be the problem is the problem that the USB wirless drive I use to connect to Internet...gets heated up and goes for a toss...

HP Pavilion DV6767TX

• Centrino Duo Technology -Intel® Centrino® Duo Mobile Technology
  Intel® Core™ 2 Duo processor T5550

• Intel 965 PM Express Chipset

• 1.83 GHz , Level 2 cache 2 MB,667 MHz FSB

• 802.11 a/b/g WLAN

• 3 GB PC2-5300 DDR2

• 250 GB Serial ATA, 150 MB/ Sec @5400 RPM

• Genuine Windows Vista™

• NVIDIA GeForce 8400M GS, 256 MB Dedicated Graphics,
  Up to 895 MB TAG* memory (as allocated by Vista), Supports DirectX 10

• Integrated Bluetooth 2.0 HP Module

• IEEE 802.15 Standard

• Integrated 802.11 a/b/g

• Intel PRO Wireless 3945ABG Network

The Windows 7 Upgrade advisor & the driver report in your prior posts lists the wifi as Intel 4965 AGN - not 3945 ABG. Are you sure you have the correct model #? Look on bottom of laptop.

The Realtek PCIe FE may be RTL 8101 --> Realtek

The rimmptsk.sys & related drivers are Ricoh. They come from HP as do the HPxxxx.sys drivers.

I don't see anything at the Huawei site for driver downloads, either --> Huawei-a world-leading telecom solutions provider

Regards. . .

jcgriff2

.

 

[robinsaini]

Dear jcgriff2,

While doing driver update from Intel Website..it automatically updated from Intel 3945 ABG to Intel 4965 AGN.

Now formatted again and reinstalled Windows 7, still same problem....wt do u think can be root cause

 

[jcgriff2]

The same driver is used for both, but the hardware itself is different.

What does Device Manager say?

Regards. . .

jcgriff2

.

 

[robinsaini]

device Manager shows no concerns....attached is pic of same.

 

[jcgriff2]

Intel wifi 4965 AGN it then is.

 

[robinsaini]

Attached latest dump file..can u help with this...as its generated after fresh reinstall of windows,,

 

[jcgriff2]

Run the Driver Verifier --> Driver Verifier - Windows 7 & Vista - jcgriff2

jcgriff2

.