Solved Windows crashes on startup only when powering on system

[MelancholyRose]

Roll Back is greyed out. I can't use that option.

The USB is plugged into the correct port in the motherboard.

How do I backup his RAID drives/create a backup image?

 

[essenbe]

To backup the computer you can use windows system image. Control pannel- backup computer. In the lest side click create system image. Be sure to have an external hard drive connected or plenty of DVDs.
A very highly rated free imagng program is Macrium. It is probably the most flexable and easiest.

I notice you list Western Digital drives in your specs. Western digital offers a free imaging program, a scaled down version of Acronis.

I would recommend using at least 2 imaging programs to make sure. Whichever ones you choose, make sure to burn and test their recovery disks.

EDIT: To try to update the drivers, If you have installed the raid drivers, in device manager click on update driver, choose select from a list of drivers on my computer, select let me choose, navigate to C/Windows/System32/drivers it will pick available drivers for you. you just choose which one you want.

 

[MelancholyRose]

Is ahcix64s the file to choose for the driver? Or would the RAID driver be named anything else that I don't know of?

 

[essenbe]

I'll have to let pooch answer that. But, I think that is the AMD ahci driver, which may also be the raid driver but I don't know.

 

[pooch]

Click on the link I gave you and navigate to the yellow arrow.

View attachment 165300

When you have downloaded the driver unpack it and navigate through the folders; RAID, JM361, Install, Driver, amd64. Inside this last folder are the drivers you are looking for

View attachment 165301

Do as Essenbe suggested only navigate here instead

 

[pooch]

Did you disconnect the front USB as I suggested to see if the blue screens stiil happen?
I would recommend updating all your MB drivers http://support.asus.com/download.as...89TD PRO/USB3&os=30&hashedid=fLIjRELzxMxkH2UQ, Also your Graphic card drivers link here; AMD Catalyst 11.6 Win 7 | Vista 64-bit download from Guru3D.com
Which BIOS do you have installed? The latest is version 2001 and looking at the list there have 3 fixes for system stability.
Which SATA ports are the HDD'S connected to?
To update the BIOS please refer to the MB manual if you need to you can also download a copy here; http://support.asus.com/download.as...89TD PRO/USB3&os=30&hashedid=fLIjRELzxMxkH2UQ

 

[MelancholyRose]

I didn't disconnect them yet, but I'm going to fix that today if I get a chance, I'm in the middle of moving into a new apartment so neither he nor I have much time on our hands this weekend, but in between all of the business I'm trying to fix his computer.

His BIOS is updated.

His graphics driver is the most current.

HDDs are in 1 and 2 and it IS set to RAID. Optical drive is in port 6 and set to IDE. The strange thing is, in his BIOS, ports 1-4 are not shown. It only shows 5-6.

I had already downloaded the new RAID driver from Asus and was attempting to update with it, but I guess I was trying to update it with the wrong folder or something. I'll try it out on his computer when I get a chance.

NOTE: It says the RAID driver is incompatible with the device when I try to update with the file you specified. It's telling me to make sure it's for 64-bit Windows.

I checked his controller configuration in the ROM utility, and it says Controller IRQ: 10, AHCI HBA MMIO Base Address FE5FE000, in case that's useful information.

Should I instead be trying RAID>AMD>DRIVER>DISK>RAID>WIN7>X64 ? I've never heard of the JMicron RAID driver before in my life, and I don't know the first thing about using it.

 

[MelancholyRose]

Another question, how do I update the chipset drivers?

 

[pooch]

I didn't disconnect them yet, but I'm going to fix that today if I get a chance, I'm in the middle of moving into a new apartment so neither he nor I have much time on our hands this weekend, but in between all of the business I'm trying to fix his computer.

Ok there is no rush, you are doing a great job

His BIOS is updated.

His graphics driver is the most current.

Thats good

HDDs are in 1 and 2 and it IS set to RAID. Optical drive is in port 6 and set to IDE. The strange thing is, in his BIOS, ports 1-4 are not shown. It only shows 5-6.

This is good as well I believe that when in RAID mode they do not show, I am away at home at the moment so I can't look at my desktop to confirm this point.

I had already downloaded the new RAID driver from Asus and was attempting to update with it, but I guess I was trying to update it with the wrong folder or something. I'll try it out on his computer when I get a chance.

NOTE: It says the RAID driver is incompatible with the device when I try to update with the file you specified. It's telling me to make sure it's for 64-bit Windows.

I checked his controller configuration in the ROM utility, and it says Controller IRQ: 10, AHCI HBA MMIO Base Address FE5FE000, in case that's useful information.

Should I instead be trying RAID>AMD>DRIVER>DISK>RAID>WIN7>X64 ? I've never heard of the JMicron RAID driver before in my life, and I don't know the first thing about using it.

Yes you may well be right I try to be accurate but not having physical contact with your PC makes it difficult

 

[pooch]

Another question, how do I update the chipset drivers?

You can download them from here; ASUSTeK Computer Inc. -Support- Drivers and Download M4A89TD PRO/USB3

View attachment 165392

Unzip and use the Asus SetUp.exe

 

[MelancholyRose]

No matter what I do, it keeps saying the folder I specified doesn't contain a compatible software driver for my device, and says to make sure it is designed to work with x64. I picked x64... what am I doing wrong here?

 

[pooch]

I am not sure what is going wrong, but I don't think you are at fault. In the driver folder is a msi installer try right clicking on this and selecting run as administrator.

 

[MelancholyRose]

Actually I might be at fault, because I was trying to update the driver for the "disk drives" but not the "storage controller" and they are two separate and different things on my device manager.

But it does still say that the AHCI compatible RAID controller is up-to-date even though I don't think it is.


Never mind, I got it to respond and update the driver. I don't know if that worked or not to stop the BSODs, but I'll have to check soon.

When looking at the "driver version" under the details, it does in fact say it's the latest version.

 

[pooch]

Got my fingers crossed

 

[MelancholyRose]

I just did a power on after a shut down. Windows successfully booted without a hang or crash.

With the knowledge I received about the case having shorting issues with the optical drive being in the top slot on a Cooler Master, I moved it down a slot into the second one, from the advice of Essenbe. It worked. I'm touching the USB ports on the top now and they aren't shorting. I also blew some massive amounts of dust out of the front of the case, 'cause.... damn.

I'm thinking that the updated RAID driver and moving the optical drive combined may have helped. I won't say this is 100 percent solved just yet. I may run a few tests just to see, and I'll keep everyone informed.

As for the help I got here, thank you to everyone, and I'll rep you accordingly

Note: his PC is now incredibly bizarrely silent compared to before. Whatever I did, it must have helped in other areas, too.

 

[pooch]

I am pleased that it is working and I hope that it stays that way. Damn that dust!! I think we are all afflicted, that and in my case cat hairs. lol I wish you well in your testing.
Pooch

 

[MelancholyRose]

Oh yeah, there is cat hair abundant. XD

 

[MelancholyRose]

Woops, I forgot to put the SATA plug back into the Optical drive lol. Guess I have to do that, now. I hope the optical drive wasn't the reason for the BSODs.

 

[MelancholyRose]

Okay, well, I plugged the optical drive back in, and I got a BSOD while Windows was starting up.

STOP 1E
fltmgr.sys

 

[pooch]

Woops, I forgot to put the SATA plug back into the Optical drive lol. Guess I have to do that, now. I hope the optical drive wasn't the reason for the BSODs.

lol if it was just unplugged I doubt it, but at least you will save your self a panic in the future when you want to use it