Windows Explorer, IE, and Outlook Crashes

[jsauer]

Just upgraded an HP Pavilion dv7-1245dx laptop with a new 64GB SSD, 500GB SATA, and Windows7 Ultimate 64bit. Everything new out of the box, and a completely fresh install. I've loaded and reloaded W7 3 times, but still get frequent crashes of Windows Explorer, IE, and MS Outlook. I restart a few times and everything works. I've loaded all drivers, and run all MS Updates each time as well. Help! I had Vista Ultimate 64bit with the original 320GB SATA HD before, and had zero issues!

 

[zigzag3143]

Just upgraded an HP Pavilion dv7-1245dx laptop with a new 64GB SSD, 500GB SATA, and Windows7 Ultimate 64bit. Everything new out of the box, and a completely fresh install. I've loaded and reloaded W7 3 times, but still get frequent crashes of Windows Explorer, IE, and MS Outlook. I restart a few times and everything works. I've loaded all drivers, and run all MS Updates each time as well. Help! I had Vista Ultimate 64bit with the original 320GB SATA HD before, and had zero issues!

Can you go into device manager and check that all the drivers are installed and working?

Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If your driver is missing, or there is a yellow triangle on it, you will need to update it.


Ken J

 

[jsauer]

Just upgraded an HP Pavilion dv7-1245dx laptop with a new 64GB SSD, 500GB SATA, and Windows7 Ultimate 64bit. Everything new out of the box, and a completely fresh install. I've loaded and reloaded W7 3 times, but still get frequent crashes of Windows Explorer, IE, and MS Outlook. I restart a few times and everything works. I've loaded all drivers, and run all MS Updates each time as well. Help! I had Vista Ultimate 64bit with the original 320GB SATA HD before, and had zero issues!

Can you go into device manager and check that all the drivers are installed and working?

Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If your driver is missing, or there is a yellow triangle on it, you will need to update it.


Ken J

Hi Ken,
Yes, all drivers are installed, and all windows updates are installed. by the way, windows updates (applications) also crashes every once in a while.