Windows Explorer Keeps Crashing On My Windows 7

[tobaniyi]

I am having some serious problems with my Windows Explorer. It keep crashing seemingly randomly, displaying the error message "Windows Explorer has stopped working". Pls find the details listed below


Source
Windows Explorer

Summary
Stopped working

Date
‎26/‎07/‎2010 11:24 AM

Status
Report sent

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: BEX
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 1a0dceb0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I make use of a Dell Inspiron and this problem started a few days ago. Can anybody help?

 

[ttran]

Please do a system file check and let us know the result:
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Do you have system restore point that can restore the system to the time before this issue happened.

 

[tobaniyi]

Can I avoid system restore??

I have done the scan before posting the problem. The scan reported some problems and claimed that they would be fixed on system restore. So I thought that would fix the problem. Should I try the scan once again?

I would love to avoid system restore if possible. Thanks

 

[ttran]

I think if It said that that, I worry that the only choice now is to perform a system restore. You can scan once again but I guess it probably will give you same result.

 

[tobaniyi]

Thanks for the prompt response. I'd try the scan one more time and let you know the results. If the problem persists, then I would follow your advice and perform a system restore. Thanks again

 

[tobaniyi]

I restored my system and the problem got even worse. I started experiencing a black screen (after login). I searched for a solution and solved it, only to discover that my Avast antivirus wasn't starting its services. I tried undoing the restore, but the OS gave a silly error about an antivirus program stopping it from undoing.
I've fixed the antivirus problem though. It seems Windows 7 system restore is untrustworthy cos some of my files are also missing. I sincerely hope this solves the problem

 

[aeval]

You most likely have broken drivers now :/ I would have just done a reinstall instead of the system restore anyways. It copies all the system files back. That way you dont lose any of your precious progs, pics, vids, music, etc. You might need some Windows updates afterwords.

 

[jmckeeco84]

Maybe it's time to consider using different antivirus software? Download and install Avira and then be sure to grab the Avira update. Install the AV and scan. Once you have tried that let us know how it goes, but to me it sounds as if you have a rootkit problem, if that is the case Avira is very effective at taking out rootkit issues.