Solved Windows freezes after power saving

[mitchell65]

My system is set to the recommended Power Saving setting of Monitor turn off at 45 minutes and Put Computer to sleep after 45 minutes.
Not every time but quite frequently my PC crahes when I hit a key to open up again. Then I can only resort to a forced shut down. A few days ago I'm sure I read of a MS fix for this in the form of a downloadable patch but I cannot find it now. Any ideas please?

 

[Boozad]

I recognise that avatar.

 

[mitchell65]

I recognise that avatar.

Likewise

 

[nommy the first]

Hello Mitchell65,

Could you please do the following?

1. Click on the
   
   .
2. In the Search programs and files
   
   bar, type "Event viewer".
3. Click on it, click on OK in the UAC pop up and launch the program.
4. In the middle section, click on Critical under Summary of Administrative Events.
5. Double click on Critical, Search the respective error in the displayed list, and copy the entire error.
6. Post it here bewteen [code][/code] tags.

Alternatively, have you tried running the SFC /SCANNOW command (option two from the tutorial)? If not, please do so, and run it for 3 to 5 times.
And have you ran chkcsk? This tut will show you how to run the chkdsk utility.

Also, you might want to change your Power Plan to High Preformance. Balanced is good for laptops, but for desktops High Preformance is better IMO.


Good luck and keep us posted,
Nommy

 

[nommy the first]

Hello Mitchell65,
As addition to my previous post, this might be helpful;

1. Click on the
   
   .
2. In the Search programs and files
   
   bar, type "Power plan", and click on Choose a power plan.
3. Click on Change plan settings from whichever power plan you are using.
4. In the menu, click on Change advanced power settings.
5. In the menu that will open, please double click on ➢Hard disk.
6. Click on ➢Turn off hard disk after.
7. You can change this setting to Never so that your hard disk will turn off again when your computer goes to sleep, this will make sure that it will (most likely) never crash again because of the reason you explained.
8. After changing the option, click on Apply, and then click on OK.
9. Please reboot your machine after this.

Good luck and keep us posted,
Nommy

 

[mitchell65]

Hello Mitchell65,

Could you please do the following?

1. Click on the
   
   .
2. In the Search programs and files
   
   bar, type "Event viewer".
3. Click on it, click on OK in the UAC pop up and launch the program.
4. In the middle section, click on Critical under Summary of Administrative Events.
5. Double click on Critical, Search the respective error in the displayed list, and copy the entire error.
6. Post it here bewteen [code][/code] tags.

Alternatively, have you tried running the SFC /SCANNOW command (option two from the tutorial)? If not, please do so, and run it for 3 to 5 times.
And have you ran chkcsk? This tut will show you how to run the chkdsk utility.

Also, you might want to change your Power Plan to High Preformance. Balanced is good for laptops, but for desktops High Preformance is better IMO.


Good luck and keep us posted,
Nommy

Many thanks for your replies. I will do the first suggestion and see what happens, then will do the second!
Here's what i hope you mean:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          19/07/2013 09:44:06
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Win7
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-07-19T08:44:06.184803000Z" />
    <EventRecordID>128556</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Win7</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

Will run sfc /scannow although i do that regularly three times and nothing has shown up. Still will run it again just to make sure!

 

[mitchell65]

Have now completed both the sfc /scannow and chkdsk and no violations or problems found. Will await your further post before proceeding to next suggestion.
Thanks

 

[nommy the first]

Hello Mitchell65,

No problem Just trying to help where I can.

Description:
[COLOR=red]The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.[/COLOR]
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    [COLOR=red]<EventID>41</EventID>[/COLOR]
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-07-19T08:44:06.184803000Z" />
    <EventRecordID>128556</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Windows 7</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

Windows released an article on the EventID 41 error, this is the link.

An event 41 is used to report that something unexpected happened that prevented Windows from shutting down correctly. There may be insufficient information to explicitly define what happened. To determine what may have happened and to identify a potential resolution, it is important to know what the computer was doing at the time just before the event occurred.

An underpowered or failing power supply may cause this behavior.

You will want to follow the steps I suggested in post #5, as they will stop windows from cutting the power to your hard drives, which is most likely the cause of this error.

The fact that SFC and chkdsk yield no integrity violations only strengthens my hypothesis.

If the problem persists, please check your PSU for problems.


Good luck and keep us posted,
Nommy

 

[mitchell65]

OK have now set to High perfomance Power Plan. Will see what happens over the next few days.
Thanks again.

 

[nommy the first]

Hello Mitchell65,

Have you also set Turn Off Hard Disk After to Never?


Good luck and keep us posted,
Nommy

 

[mitchell65]

Hello Mitchell65,

Have you also set Turn Off Hard Disk After to Never?


Good luck and keep us posted,
Nommy

Yes!

 

[nommy the first]

Okay, please let us know if the problem persists


Nommy

 

[mitchell65]

Will do
Thanks

 

[mitchell65]

Well tthe original problem seems to be OK but now I get evry so often on boot up, I get to the Welcome Screen and then have the "continuous turning curser". The only thing I can do is to reset and then choose "Open Windows Normally" and all works normally. On a normal boot up I don't see the welcome screen at all. Normally my system boots up very fast from the SSD. Takes about 35 seconds! As an extra sometimes after boot up and my desktop appears on double clicking the Windows Live Mail icon the system freezes and again I have to force a shut down. When it freezes I get the semi opaque look that appears when you open the Snipping Tool. I can't use Ctrl + Alt + Del either. Again I have to shut down by using the power button on the case.
Any ideas please?

 

[nommy the first]

Hello Mitchell65,

Good to hear that the original problem is solved; not so good to hear that there is a new issue.
I am afraid that I currently do not have any idea in what might be causing your new issue, so I recommend you to make a new thread and link this thread in your OP so that everyone will be able to see the steps we covered.


Good luck and my apologies that I could not be of further assistance,
Nommy