Windows has never updated? (error code 80080005)

[Dark Eyes]

Hello,

Looks like I need a little help with my windows.
It seems I am unable to update at all, as I am getting an error code 80080005 when I try to check for updates.

I recently noticed that I don't have service pack 1 installed, which I now need to run a program.

Downloaded SURT and it tried to install hotfix for windows, but it later said updates were not installed (KB947821).

I tried the sfc scan but it said it couldn't start the repair service, maybe I didn't do it right?

Here's what the cbs logs say:

Starting TrustedInstaller initialization.
2015-10-17 22:42:02, Info                  CBS    Loaded Servicing Stack v6.1.7600.16385 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\cbscore.dll
2015-10-17 22:42:04, Info                  CBS    Failed to load the COMPONENTS hive from 'C:\Windows\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-10-17 22:42:04, Info                  CBS    Failed to load WCP DLL. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-10-17 22:42:04, Info                  CBS    Failed to initialize the Core DLL: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\cbscore.dll [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-10-17 22:42:04, Info                  CBS    Failed to initialize CBS Core. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-10-17 22:42:04, Info                  CBS    Ending TrustedInstaller initialization.
2015-10-17 22:42:04, Info                  CBS    Failed to initialize Trusted Installer. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-10-17 22:42:04, Info                  CBS    Starting TrustedInstaller finalization.
2015-10-17 22:42:04, Info                  CBS    Trusted Installer core was not initialized.

If anyone can assist me in solving the issue, that would be just great.

Thanks,

Dark Eyes

 

[wben353]

Hi Dark Eyes & welcome to sevenforums.

I'll try to help you.

This can be a Winsock problem.....

To open elevated command prompt window:

Click Start ORB, lower left windows logo, type cmd, when cmd.exe appears, right-click choose>Run As Administrator

run the bold command below: (copy & paste to aviod typos) into cmd.exe at >

NETSH WINSOCK RESET

you'll be advised to reboot - do so, and try again.

Please post your results.

 

[Dark Eyes]

Hi wben,

I followed your steps but unfortunately this didn't solve it. Still the same error.

 

[wben353]

error messages ending in 0005 are often 'access denied' errors - try this...

1. Open Windows Update
2. click on Change Settings
3. select 'Never check for updates' in the dropdown - click OK
4. Exit Windows Update
5. now go back to Windows Update
6. Click on Change Settings
7. Select 'Install Updates Automatically'
8. Click OK
9. now try manually checking for updates.

Still same error?

What anti-virus are you running? Norton is famous for issues!

Did one come preinstalled your your machine?

Any anti-malware programs running?

 

[Dark Eyes]

Yep, same error.

I installed avast and malwarebytes premium version.

 

[wben353]

I run the Avast Free, Malware bytes premium, & Malwarebytes anti-exploit. I think they're excellent.

It looks to me as if your COMPONENTS registry hive is corrupted


Failed to load the COMPONENTS hive from 'C:\Windows\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
Failed to load WCP DLL. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
Failed to initialize the Core DLL: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\cbscore.dll [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
Failed to initialize CBS Core. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
Ending TrustedInstaller initialization.
Failed to initialize Trusted Installer. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILEDStarting TrustedInstaller finalization.

 

[wben353]

I don't believe there is anything that can be done to repair a corrupt registry hive.

Recommended fix Repair Install by Shawn Brink great tutorial by the way

Britec Computer has a video on it Repair Install to Fix Windows 7 Without Reformatting

Brian is an awesome guy who beleives most anyone can repair computer with a little knowledge on issue. I subscribe to his YouTube channel and watch most of his videos.

Don't fret, repair install will preserve all your installed programs, files, folder, music, video, pictures, etc. I do them all the time.

It saves a folder called Windows.Old, which, as the name implies, your system before repair install, you can revert to if attempted repair install fails (not very often) I've done 3 in the past few days.

After you run your repaired windows & everthing is up and running to your satisfaction, you can delete the Windows.Old file. How to delete Windows.Old

Usually you will have minor issues.

For one, Avast will have a side-by-side configuration conflict.

How to solve, click Control Panel>Uninstall Programs>Avast>Change>Repair.

After Avast starts, background services failed to start. Open Avast Control Panel, choose>Repair All and wait a few minutes & Avast will be up and running.

Might have to uninstall and reinstall Adobe Flash if you try to run videos & they crash immediately. Had this issue on desktop.

Might have to delete printer & reinstall, choose new driver, (not use one that is installed (recommended))

Windows Media Player might not function.

Solution, open Turn Windows Features On or Off, click + along side Media Features, uncheck Windows Media Center & Windows Media Player. Reboot is required. Windows applies updates, restarts. Turn those features back on again.

Two things you will need:

1. Windows 7 x64 DVD or ISO file
2. Windows 25 character product key.

If you don't have DVD you can download ISO from Microsoft Download Center

You can't copy & past ISO (image file) with Windows copy & paste, you have to burn ISO disc. I use ImgBurn (free) I like free.

How to burn win7 ISO to disk with ImgBurn.

Download ImgBurn

If you don't have windows product key, it's in the registry in binary form (ones & zeros).

Run attached batch file. It will convert binary to alphanumeric and display it for you

I usually copy 5 characters, skip line on paper, copy 5 characters, etc. Then double/triple check that it matches. Easy to transpose characters or write C when it should have been G. (windows doesn't use A, 1 (one), or 0 (zero) in product key.

When doing repair install one screen offers Upgrade as option, that the one you want (it doesn't actually upgrade just reinstalls Windows 7)

If you are presented a choice of Windows i.e. (Starter, Basic, Home Premium, Professional, or Ultimate) choose the operating system you have. (it's called AIO (all-in-one). Every Windows 7 ISO or DVD has all versions installed, what controls whether it's a certain version is ei.cfg file, which you can uninstall in from the ISO, manually or with eicfg_removal_utility.zip

I ran the tool on my Win7x32 and Win7x63 discs to simplify the repair install, fresh install process.

If you need any additional help, please feel free to ask.

Please post your results (problem solved?)

 

[NoelDP]

I suspect that the COMPONENTS registry hive is corrupt -
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[Dark Eyes]

Ah, that doesn't sound good at all.

Thanks for all the info, really helpful. It seems like that would be a guarantee to solve it, even if it does seems like the last resort.

So there's definitely no other way to fix the corruption?

I suspect that the COMPONENTS registry hive is corrupt -
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

I've tried to copy the file but it gives me 'can't read from the source file or disk'

 

[wben353]

Thanks for chiming in NoelDP. Definitely follow his advice, he's the expert.

Dark Eyes, one thing I forgot to mention regarding repair install.

If you don't have Kb976932 (service pack 1) installed, click windows updates, lower left corner, then in upper right corner enter the kb in the searchbox.

If it not there, or your not sure it's installed properly, you can use compatibility mode for Windows 7 for repair install.

If you use DVD and have your DVD's set to autorun, the DVD will try to auto run, if it does just exit the program, right-click DVD, choose> open, right-click Setup.exe, click properties, click Compatibility tab, click checkbox Compatibility mode, select Windows 7

 

[Dark Eyes]

Ah nice, I'll wait for his response.

Yeah, I don't seem to have sp1 installed so that will come in handy, thanks.
I cant find my win 7 disk so I guess I'd have to do the iso option.

 

[wben353]

Need to upload file NoelDP asked for so he can take peek.

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[Dark Eyes]

yeah, I already tried but it says: 'can't read from the source file or disk'

 

[wben353]

Yea, you did, long night last night, brain fade!! LOL

Beginning to think I'm in the same boat as LayBack Bear, 3 brain cells. LOL

Since you're receiving that error, logically that seems to me to confirm corrupt hive.

I know I've had programs that I couldn't access & solution was to reinstall it.

Do you agree?

 

[Dark Eyes]

Hehe.

Yep, I guess it is the only option. Tomorrow I'll do the reinstall following shawn brinks guide carefully.
I always get nervous when doing things like this, worried I'll lose everything.

Hopefully it'll be alright, I'll just make to do all what the guide tells me.

I have only 2gb left on my main HD, I'm guessing I should free up some space before reinstalling?
Might transfer a bunch of important stuff over to my 2nd hd anyway just to be safe.

 

[wben353]

Do system backup, always prudent.

When you do repair install, it saves a folder WindowsOld, you can revert system if you have uncorrectable issues after repair install (usually not the case)

Watch the Britec video on the subject, link I included in prior post.

Follows the repair install by Shawn.

Should help ease your mind.

 

[NoelDP]

'Can't red from source file' means to me that there is something seriously wrong - possibly a failing HD.

I'd back up your data first, and then run a full CHKDSK /R to check for bad sectors, before doing anything else.

 

[Layback Bear]

Just a note.

Make sure you have plenty of room for your install. Many things with Windows 7 will not work properly if it doesn't have room to work with.

From post #15

I have only 2gb left on my main HD

 

[Dark Eyes]

This sure is a troublesome situation.

I tried downloading the iso files but was met with this message:
'We encountered a problem with the product key you provided'

I used the key finder that briteck recommended, so I definitely didn't type it out wrong.
So I don't understand why it doesn't take it.

'Can't red from source file' means to me that there is something seriously wrong - possibly a failing HD.

I'd back up your data first, and then run a full CHKDSK /R to check for bad sectors, before doing anything else.

Geez, I hope not. Didn't seem to come up with any errors when I did the chkdsk though.

 

[NoelDP]

Let's have a look at the logs -
Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.