Windows has recovered from unexpected shutdown

[fuse5a]

Hi,

my computer keeps on restarting itself ... I am also having problems with conneting to the internet!!
after each restart i get the "Windows has recovered from unexpected shutdown" ,, here's the details

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 00000030
BCP2: 00000002
BCP3: 00000000
BCP4: 8FA508A5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091011-30123-01.dmp
C:\Users\Rami\AppData\Local\Temp\WER-61526-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt
-----------
Please help me!
here's a zip files needed ... as described in the BSOD thread.

Thank you

 

[fuse5a]

can anyone help, please!

 

[seth500]

Hi Fuse sry for the delay there's just a lot of these post and were doing the best we can. Well looking at the last .dmp file it looks as though a hardware malfunction is happening. So start by checking the memory of your computer following this guide:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Then if you don't have any errors I want you to follow this guide for checking your cpu:

http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Then we need to update you to SP1 and get your drivers current..

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Administrator\Downloads\fuse5a\Windows_NT6_BSOD_jcgriff2\121810-32136-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82a49000 PsLoadedModuleList = 0x82b91810
Debug session time: Sat Dec 18 00:46:23.911 2010 (UTC - 6:00)
System Uptime: 0 days 0:00:07.987
Loading Kernel Symbols
.....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 858138fc, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 858138fc, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8a717cc4 82b17fc5 858138e0 82bb0c28 82bb0c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
8a717ce4 82b18def 82bb0c20 858138e0 82bb0c50 nt!WheapProcessWorkQueueItem+0x56
8a717d00 82ab6f3b 82bb0c20 00000000 84865d48 nt!WheapWorkQueueWorkerRoutine+0x1f
8a717d50 82c576d3 00000001 a96e3c69 00000000 nt!ExpWorkerThread+0x10d
8a717d90 82b090f9 82ab6e2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR__UNKNOWN_PRV

Followup: MachineOwner
---------

Please let us know the outcome of the tests.

Thanks

Seth

 

[fuse5a]

Thank you for replying Seth ... I will try what you suggested above tomorrow, then i will let you know.
I took my laptop apart a couple of weeks ago to clean up the fan because it was way overheating (idle temp around 73) .. so maybe I put something back the wrong way!!!

 

[fuse5a]

I just got done running both the RAM and CPU tests .... no errors found in either tests!!
Im sorry, i took a long time to do the tests ...
my windows is version 6.1.7601 Service Pack 1 Build 7601

So whats the problem? and what should i do?

 

[fuse5a]

also, the internet speed slows down significantly for few minutes before the computer restart itself. So, sometimes I can tell that the computer will be crashing on me shortly!