Windows HD Audio still plays sound even after turned down to zero

00kazuto

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Hi , I've been trying to fix this problem for almost two days now reading forums after forums from various different forums and still haven't found a fix.

Basically when I turn the volume all the way down to zero sound still plays through the speaker. Its annoying and I can't find a solid fix for it. Im on Windows 7 Pro 64-bit SP1. I've seen and tried to install Realtek which does fix the problem but add another where it will play audio from both my speakers and headset simultaneously which is way more annoying. Im not sure if this will help but I've noticed that when looking at the volume mixer option when sound is playing and the volume is set to zero there is this gray bar that keeps rising up and down along side the playing audio.

If anyone knows a fix I would really like to know. Thanks
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bit SP1Intel Core i5 3570K @ 3.40GHz Ivy Bridge 22nm...16.0GB Dual-Channel DDR3 @ 679MHz2047MB NVIDIA GeForce GTX 660 (MSI)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
N/A
OS
Windows 7 Professional 64-bit SP1
CPU
Intel Core i5 3570K @ 3.40GHz Ivy Bridge 22nm Technolo
Motherboard
ASUSTeK COMPUTER INC. P8Z77-V LK (LGA1155)
Memory
16.0GB Dual-Channel DDR3 @ 679MHz
Graphics Card(s)
2047MB NVIDIA GeForce GTX 660 (MSI)
Sound Card
None (Intgrated Audio)
Monitor(s) Displays
LG FULL HD (1920x1080@60Hz) + HP 2310 (1920x1080@59Hz)
Hard Drives
1863GB Western Digital WDC WD20EZRZ-00Z5HB0 ATA Device (SATA) + 931GB Western Digital WDC WD10EZEX-60ZF5A0 ATA Device (SATA)
Case
Enthoo Luxe | Phanteks
Keyboard
G213 Prodigy
Mouse
G203 Prodigy
Antivirus
Malwarebytes / Avast / Iobit Malware Fighter
Browser
Firefox ( Main ) / Chrome
Hello and welcome 00kazuto first up I see it is a workstation and my immediate thought is that this is a work computer? if so do you have admin rights to alter settings?
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Hello and welcome 00kazuto first up I see it is a workstation and my immediate thought is that this is a work computer? if so do you have admin rights to alter settings?

No it's actually a home computer and it do have all the rights to alter the settings.
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bit SP1Intel Core i5 3570K @ 3.40GHz Ivy Bridge 22nm...16.0GB Dual-Channel DDR3 @ 679MHz2047MB NVIDIA GeForce GTX 660 (MSI)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
N/A
OS
Windows 7 Professional 64-bit SP1
CPU
Intel Core i5 3570K @ 3.40GHz Ivy Bridge 22nm Technolo
Motherboard
ASUSTeK COMPUTER INC. P8Z77-V LK (LGA1155)
Memory
16.0GB Dual-Channel DDR3 @ 679MHz
Graphics Card(s)
2047MB NVIDIA GeForce GTX 660 (MSI)
Sound Card
None (Intgrated Audio)
Monitor(s) Displays
LG FULL HD (1920x1080@60Hz) + HP 2310 (1920x1080@59Hz)
Hard Drives
1863GB Western Digital WDC WD20EZRZ-00Z5HB0 ATA Device (SATA) + 931GB Western Digital WDC WD10EZEX-60ZF5A0 ATA Device (SATA)
Case
Enthoo Luxe | Phanteks
Keyboard
G213 Prodigy
Mouse
G203 Prodigy
Antivirus
Malwarebytes / Avast / Iobit Malware Fighter
Browser
Firefox ( Main ) / Chrome
Ok mate now the first thing to do is to run these please
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

&

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)


Now can you go to the Device Manager and see if there are any yellow triangles against any of the devices please - if there are any please post back what they are or better still a pic of that screen - you can use this if you like I find it the quickest and easiest method.
How to Use the Snipping Tool in Vista as by the y I keep this snipping tool on my taskbar -makes using it very quick;)
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Please forgive my late reply

I followed your instructions, there were no changes in the device manager sadly

Capture.PNG
 

My Computer My Computer

At a glance

Windows 7 Professional 64-bit SP1Intel Core i5 3570K @ 3.40GHz Ivy Bridge 22nm...16.0GB Dual-Channel DDR3 @ 679MHz2047MB NVIDIA GeForce GTX 660 (MSI)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
N/A
OS
Windows 7 Professional 64-bit SP1
CPU
Intel Core i5 3570K @ 3.40GHz Ivy Bridge 22nm Technolo
Motherboard
ASUSTeK COMPUTER INC. P8Z77-V LK (LGA1155)
Memory
16.0GB Dual-Channel DDR3 @ 679MHz
Graphics Card(s)
2047MB NVIDIA GeForce GTX 660 (MSI)
Sound Card
None (Intgrated Audio)
Monitor(s) Displays
LG FULL HD (1920x1080@60Hz) + HP 2310 (1920x1080@59Hz)
Hard Drives
1863GB Western Digital WDC WD20EZRZ-00Z5HB0 ATA Device (SATA) + 931GB Western Digital WDC WD10EZEX-60ZF5A0 ATA Device (SATA)
Case
Enthoo Luxe | Phanteks
Keyboard
G213 Prodigy
Mouse
G203 Prodigy
Antivirus
Malwarebytes / Avast / Iobit Malware Fighter
Browser
Firefox ( Main ) / Chrome
No worries re reply mate am not gong anywhere in a rush;)

Now backing up in the first post you mentioned a grey bar moving up and down can you post a pic of that and does it look anything like the audio mixer on my machine here - have a look at my pics.

Also have a look at system devices in the Device manager see pics (your system devices may look a little different than mine).

Edit: Did you run those other scans??
 

Attachments

  • AUDIO MIX.PNG
    AUDIO MIX.PNG
    7 KB · Views: 8
  • AUDIO MIX 2.PNG
    AUDIO MIX 2.PNG
    20.1 KB · Views: 1

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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