Solved Windows Installer Problem

What now ? Solved ?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
Hi there Can you Install your Drivers
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
Still can't :mad: The setup is decompressing the setup.msi (setup.exe to setup.msi )
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
PLease change the startup type - run the following command in an Elevated Command Prompt...

SC config WATADMINSVC start= demand

reboot, and run another MGADiag report.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
OK Master. I'll following you :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
Here you are

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E5AEE7F6-3E98-4176-AE09-A6F36C80F2F3}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.130801-1934
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5AEE7F6-3E98-4176-AE09-A6F36C80F2F3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-2843975138-244238007-3567221033</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K43SD</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K43SD.206</Version><SMBIOSVersion major="2" minor="6"/><Date>20120323000000.000000+000</Date></BIOS><HWID>02AC3E07018400FE</HWID><UserLCID>0421</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-1057-7601.0000-2442013
Installation ID: 019843303466232335448652500111877060920502397204829401
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 14/09/2013 19:40:45

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2013 17:43
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAACAAAAAQABAAEAJJRI05K8FLmk37zPOMfS91gbOu4ucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            _ASUS_        Notebook
  FACP            _ASUS_        Notebook
  DBGP            _ASUS_        Notebook
  HPET            _ASUS_        Notebook
  MCFG            _ASUS_        Notebook
  ECDT            _ASUS_        Notebook
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  ASF!            INTEL          HCG
  SLIC            _ASUS_        Notebook
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
That looks better :)
Now try validating using Internet Explorer at www.microsoft.com/genuine/validate - it should pass.
then attempt the installation again - does the error change?

If not, run the following command and post the results.

SC QC TRUSTEDINSTALLER
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
The error not changed :(
Here you are

Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>SC QC TRUSTEDINSTALLER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: TRUSTEDINSTALLER
        TYPE               : 10  WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\servicing\TrustedInstaller.exe
        LOAD_ORDER_GROUP   : ProfSvc_Group
        TAG                : 0
        DISPLAY_NAME       : Windows Modules Installer
        DEPENDENCIES       :
        SERVICE_START_NAME : localSystem

C:\Windows\system32>
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
OK - that's normal...

SC QC MSISERVER
NET START MSISERVER
NET START TRUSTEDINSTALLER
SC QUERYEX MSISERVER
SC QUERYEX TRUSTEDINSTALLER
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here you are
Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>SC QC MSISERVER
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: MSISERVER
        TYPE               : 10  WIN32_OWN_PROCESS
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\SysWOW64\msiexec.exe /V
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Windows Installer
        DEPENDENCIES       : rpcss
        SERVICE_START_NAME : LocalSystem

C:\Windows\system32>NET START MSISERVER
The Windows Installer service is starting.
The Windows Installer service was started successfully.


C:\Windows\system32>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.....
The Windows Modules Installer service was started successfully.


C:\Windows\system32>SC QUERYEX MSISERVER

SERVICE_NAME: MSISERVER
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 2456
        FLAGS              :

C:\Windows\system32>SC QUERYEX TRUSTEDINSTALLER

SERVICE_NAME: TRUSTEDINSTALLER
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 3840
        FLAGS              :

C:\Windows\system32>
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
Those are all OK.
Forgive me if I start going though stuff you've already done - but it's a long thread, and I have to go out soon.

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.

You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, pressEnter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive,so be patient!

After the CHKDSK has run, Windows should boot normally (possiblyafter a second auto-reboot) -

then run the SFC.



SFC -System File Checker -Instructions

Click on Start > All Programs > Accessories

Right-click on the Command Prompt entry

Select Run as Administrator and accept the UAC prompt - the ElevatedCommand Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages -and then reboot.

Copy the CBS.log file created(C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate itdirectly) and then compress the copy and attach it to your reply



Post a new MGADiag report with details of any error messagesencountered.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
OK. I'll report you back tomorrow.:)

report with details of any error messages encountered.
Click to expand...

SFC/SCANNOW error ?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
Ah - please post the CBS.log anyhow - it may still give us a clue.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
There are a LOT of errors such as this one...
Code: 
2013-09-14 19:47:18, Info                  CBS    Session: 30323008_709184274 initialized by client WinMgmt.
2013-09-14 19:47:26, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-09-14 19:47:26, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-09-14 19:47:26, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-09-14 19:47:26, Info                  CBS    Warning: Unrecognized packageExtended attribute.

I have seen this type of issue caused by corrupted files in the SoftwareDistribution folder - but this appears to be happening on boot, rather than during update installation? Are you getting updates installing (and/or failing) at every boot?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
  • Like
Reactions: Arc
Are you getting updates installing (and/or failing) at every boot?
Click to expand...

No, I didn't seen Windows Installing the update files every boot.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
That doesn't work. :(
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Professional x64
CPU
Intel Core i3 2330 2.20 GHz
Memory
2.00 Gb
Graphics Card(s)
NVIDIA GeForce 610M
Screen Resolution
1366x768
Hard Drives
Hitachi HTS547550A9E384
Antivirus
avast! Free Antivirus
Browser
Mozilla Firefox
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