Windows is locked up at welcome screen

[aholloway]

My dell inspiron laptop was working fine, I was using Adobe Lightroom when it gave me
An error prompt and shut down. I tried rebooting the computer in safe mode and regular mode, no matter what I do I reacts the same. Takes me to the login screen where I am able to type in my password, then it goes to the welcome screen and stays there. I have a lot of work on this computer and it hasn't been recently backed up. Am I going to lose all my information and what should I try next?

 

[Carl Lawrence]

Do you have a windows disc that you can boot from?

 

[karlsnooks]

aholloway,
Welcome to SevenForums.

Please see:
http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html?ltr=T

Do you have a Win 7 DVD?
Do you have a Win 7 System Repair Disc?

Reason for these two questions is so that you can backup to an external usb stick any data dear to your heart.

You can make the system repair disc on another win 7 as long as:
if you have a 64 bit win 7, go to a 64 bit win 7.
if you have a 32 bit win 7, go to a 32 bit win 7.

CREATE A SYSTEM REPAIR DISC

[FONT=&quot]START[/FONT][FONT=&quot] | type System Repair | Enter key | Create Disc button[/FONT]​

 

[aholloway]

Yes I do have the windows 7 discs. Will this delete my data?

 

[karlsnooks]

You said "discs".

Win 7 comes on one and only one DVD.

Can you explain?

 

[aholloway]

I have 1 windows 7 re-installation disc and a dell application disc and a drivers and utilities disc.

 

[karlsnooks]

what is a "re-installation disc"? Where is that disc from?

 

[aholloway]

It's the disc that came with the computer. But after more research I've decided to Lena professional handle this. I'm afraid of messing it up even more. So in the morning I will be taking it in, in hopes of recovering some of the information before I damage it anymore. Thanks for the help!

 

[karlsnooks]

do let us know how the trip to the "professional" works for you.

 

[Layback Bear]

Karl when you grow up you too can be a professional.

 

[LittleJay]

do let us know how the trip to the "professional" works for you.

+1

 

[slurp812]

Should be fairly easy to recover data, user file etc. Its a good thing he didn't use the DVD that came with the PC, that will wipe it and re-install windows to like new status...

 

[aholloway]

Lol
Sorry. By that I meant I'd rather a tech be pushing the buttons. Not me. In a photographer not a tech. Andi decided there's too much valuable info and
Pictures on there for me to mess with. Even with assistance. I will let you know what happens though.

 

[karlsnooks]

Be sure and go to Andi to start with next time.
thanks, karl