Solved Windows not genuine after cloning or image restore to new HDD

D

dwight155

New member
Local time
9:31 PM
Messages
5
The original OS HDD (130GB) was running out of space so I cloned it to a 1TB drive using Acronis obtained from the Western Digital site. I also created an image of the original drive using this program prior to cloning. The cloned drive initially appeared to work OK although I noticed the label for my data HDD had changed from "K" to "F". Within a day or so I started getting a window popping up that said my copy of windows was not genuine. I also noticed I was not getting updates. The computer properties window says it is genuine and gives a product ID number. I called Microsoft (ran slui 4) and did a successful reactivation but the not genuine windows still pops-up. The problem occurs with both the cloned version and if I restore the image on to the new drive. I've look at this forum and see others have had similar problems and its been related in some cases to driver issues. But I can't determine which apply to my case. I ran the MGADiag tool and it says my copy is genuine but list mismatches. Below is a txt file of that report. Any help is greatly appreciated. Thank you.

Code: 
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
 
Cached Validation Code: 0x0
Windows Product Key: *****-*****-D4KTP-THCMQ-2HKP9
Windows Product Key Hash: G7RoiDXyKqy+82b/EM4fHvTrHRE=
Windows Product ID: 00371-840-2875006-85938
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1280ED3C-5568-4415-9A45-3BC4EAD1D97B}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395]
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1280ED3C-5568-4415-9A45-3BC4EAD1D97B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2HKP9</PKey><PID>00371-840-2875006-85938</PID><PIDType>5</PIDType><SID>S-1-5-21-1553074021-3844368633-55598466</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7900 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G1 v01.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20090305000000.000000+000</Date></BIOS><HWID>C73F3407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>45182F187094586</Val><Hash>EgCl0str6/BY+x4GP0Rn3+QDmHY=</Hash><Pid>89388-707-2600463-65741</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-840-287500-00-1033-7600.0000-2942009
Installation ID: 002280004464305370187740183295186425687381122194591890
Processor Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88338"]SpcService Web Service[/URL]
Machine Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88339"]RacService Web Service[/URL]
Use License URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88341"]UseLicenseService Web Service[/URL]
Product Key Certificate URL: [URL="http://go.microsoft.com/fwlink/?LinkID=88340"]PkcService Web Service[/URL]
Partial Product Key: 2HKP9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/5/2016 10:40:58 PM
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 4:2:2016 23:55
WAT Activex: Registered
WAT Admin Service: Registered
 
HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAEAAAABAAAAAgABAAEAln1sKr7UuJLI6xwbKCQqi0R08gsKJExY
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            COMPAQ        EAGLLAKE
  FACP            COMPAQ        EAGLLAKE
  HPET            COMPAQ        EAGLLAKE
  MCFG            COMPAQ        EAGLLAKE
  ASF!            COMPAQ        EAGLLAKE
  TCPA            COMPAQ        EAGLLAKE
  SLIC            HPQOEM        SLIC-BPC
  DMAR            COMPAQ        EAGLLAKE
 
Last edited by a moderator:

My Computer My Computer

At a glance

windows 7 pro 64 bitIntel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz8 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
compaq
OS
windows 7 pro 64 bit
CPU
Intel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz
Memory
8 GB
Hard Drives
1TB and 2TB
Antivirus
Symantec
Browser
FireFox, IE and Crome

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Roy,

Thank you soooo much!. Limped along with this for 3 months, our IT guy couldn't figure it out, finally found this forum. Great work!
 

My Computer My Computer

At a glance

windows 7 pro 64 bitIntel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz8 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
compaq
OS
windows 7 pro 64 bit
CPU
Intel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz
Memory
8 GB
Hard Drives
1TB and 2TB
Antivirus
Symantec
Browser
FireFox, IE and Crome
Roy,

I may have spoke a little too soon. The computer will now download and install updates and software that was not performing properly before seems to be OK. However I am still getting the not genuine window popping up every now and then. I ran the MGAdiag again and the results (below) say it's genuine. So I don't understand why the not genuine window keeps appearing. So far I don't see functional effects of this but it's disconcerting that the window continues to appear. Any help is appreciated.

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-D4KTP-THCMQ-2HKP9
Windows Product Key Hash: G7RoiDXyKqy+82b/EM4fHvTrHRE=
Windows Product ID: 00371-840-2875006-85938
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B631E78F-1317-4C55-A944-A81D874D460A}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B631E78F-1317-4C55-A944-A81D874D460A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2HKP9</PKey><PID>00371-840-2875006-85938</PID><PIDType>5</PIDType><SID>S-1-5-21-1553074021-3844368633-55598466</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7900 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G1 v01.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20090305000000.000000+000</Date></BIOS><HWID>C7C33307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>45182F187094586</Val><Hash>EgCl0str6/BY+x4GP0Rn3+QDmHY=</Hash><Pid>89388-707-2600463-65741</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-840-287500-00-1033-7600.0000-2942009
Installation ID: 013396517354414350808542396940798133498163016771276231
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 2HKP9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/12/2016 12:00:17 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 5:7:2016 23:58
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAEAAAABAAAAAgABAAEAln1sKvIvuJLI6xwbwoEqi0R08gsKJExY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ EAGLLAKE
FACP COMPAQ EAGLLAKE
HPET COMPAQ EAGLLAKE
MCFG COMPAQ EAGLLAKE
ASF! COMPAQ EAGLLAKE
TCPA COMPAQ EAGLLAKE
SLIC HPQOEM SLIC-BPC
DMAR COMPAQ EAGLLAKE
 

My Computer My Computer

At a glance

windows 7 pro 64 bitIntel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz8 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
compaq
OS
windows 7 pro 64 bit
CPU
Intel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz
Memory
8 GB
Hard Drives
1TB and 2TB
Antivirus
Symantec
Browser
FireFox, IE and Crome
Hi Dwight,
That remaining error indicates that there may be problems with the HD or file system.
HealthStatus: 0x000000000001EFF0
please run CHKDSK :C /R

REBOOT
run the Mgaadiag again.

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Hi Roy,

Thanks for staying with me on this. I didn't get your latest reply until I had already run the chkdsk /r. For what it's worth that did not seem to resolve the problem in that a "windows not genuine" window popped up soon after and the "HealthStatus error was still there using the older MGADiag. I don't know were I got that version (1.57 MB, version 1.90019.0) but see I downloaded it on 160405 and think I must have picked it up following the link in the pop-up. I downloaded the MGADiag (1.985 MB, version 1.90027.0) from the link you provided and ran it. The report is below. Thanks for the help.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D4KTP-THCMQ-2HKP9
Windows Product Key Hash: G7RoiDXyKqy+82b/EM4fHvTrHRE=
Windows Product ID: 00371-840-2875006-85938
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {B631E78F-1317-4C55-A944-A81D874D460A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B631E78F-1317-4C55-A944-A81D874D460A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2HKP9</PKey><PID>00371-840-2875006-85938</PID><PIDType>5</PIDType><SID>S-1-5-21-1553074021-3844368633-55598466</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7900 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786G1 v01.16</Version><SMBIOSVersion major="2" minor="5"/><Date>20090305000000.000000+000</Date></BIOS><HWID>C7573807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>45182F187094586</Val><Hash>EgCl0str6/BY+x4GP0Rn3+QDmHY=</Hash><Pid>89388-707-2600463-65741</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-840-287500-00-1033-7600.0000-2942009
Installation ID: 013396517354414350808542396940798133498163016771276231
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 2HKP9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/12/2016 7:54:15 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:7:2016 23:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAwABAAEAAAABAAAAAgABAAEAln1sKvIvuJLI6xwbwoEqi0R08gsKJExY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC COMPAQ EAGLLAKE
FACP COMPAQ EAGLLAKE
HPET COMPAQ EAGLLAKE
MCFG COMPAQ EAGLLAKE
ASF! COMPAQ EAGLLAKE
TCPA COMPAQ EAGLLAKE
SLIC HPQOEM SLIC-BPC
DMAR COMPAQ EAGLLAKE
 

My Computer My Computer

At a glance

windows 7 pro 64 bitIntel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz8 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
compaq
OS
windows 7 pro 64 bit
CPU
Intel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz
Memory
8 GB
Hard Drives
1TB and 2TB
Antivirus
Symantec
Browser
FireFox, IE and Crome
Hi Dwight,
Where did you get Office from?, its an Enterprise version.
Im not sure:o but i dont think you can run Enterprise Office on W7 pro.
the Mgadiag looks OK apart from where its going to update, its NOT the normal windows server, Its shooting off to the Office servers, and i believe thats causing non-genuine.

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Not gospel truth but found this, seems to back up my thoughts.

Microsoft Office Enterprise 2007: This edition is aimed at the typical enterprise user. Like Professional Plus, it's available only through>>> volume licensing<<< with no upgrade pricing

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Hi Roy,

So this is a really long time delayed response. The issue appeared to be resolved but I wanted to wait a week or so to be sure, then I went out of town for most of June and when I got back, well time slipped away. I wanted to thank you for your help. First, to clarify the enterprise version of Office: I am at a university and I get some software through volume licensing, so your last entry was right, however I do get Office updates. The windows genuine issue went away after I ran the updated MgaDiag from the link you suggested. I did nothing more than run the diagnosis and send you the report. But after I did that, I never received the windows not genuine error again. I found it hard to believe and kept waiting for the message to appear but it never did and every thing seems to be back to normal. I now get periodic updates and programs that were malfunctioning are running properly again. In additional to thanking you, I wanted to share this resolution with you in case something similar comes your way again. Best, Dwight
 

My Computer My Computer

At a glance

windows 7 pro 64 bitIntel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz8 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
compaq
OS
windows 7 pro 64 bit
CPU
Intel(R) Core TM)2 Quad CPU Q8200 @ 2.33GHz
Memory
8 GB
Hard Drives
1TB and 2TB
Antivirus
Symantec
Browser
FireFox, IE and Crome
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