Windows Not Genuine

[BrianR1]

I'm sure there have been others with this issue and I'll continue searching but yesterday when I logged on to Win7 it said my copy was not genuine. It may be old but it's genuine and I have the key in front of me, where to add it I have no idea. I did the January updates last month and just did the February updates a few days ago. Any suggestions?

Here is the MGDA report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-FHB6B-MBCBY-YW7PC
Windows Product Key Hash: IF4Jyhawm7R3HBayMh7PJcA8H0k=
Windows Product ID: 00359-OEM-8704702-66396
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F07A15C5-D6F1-4DBF-9B09-C12943352646}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.190108-1700
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F07A15C5-D6F1-4DBF-9B09-C12943352646}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YW7PC</PKey><PID>00359-OEM-8704702-66396</PID><PIDType>3</PIDType><SID>S-1-5-21-1253089877-3477479821-4219018032</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>B85-HD3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="7"/><Date>20150810000000.000000+000</Date></BIOS><HWID>90603407018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:17:2018 19:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAAEAAAAAQABAAEAHKISO4Jj7Gq6mOJ5nkmggxC3+nV6ObyYyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist

 

[Snick]

Hi BrianR1,
to reenter your product key go to
Control Panel > System and Security > System > click Change product key > enter your 25 character product key

 

[BrianR1]

I already looked for that and their isn't that option unfortunately.

 

[johnhoh]

page down to the section called How to Change Windows 7 Product Key From DOS
How to Change Windows 7 Product Key

 

[Snick]

You can also try the Command Line to change the Product key:

1. Click on the Start Button and type: CMD (into the 'Search programs and files' field in the Start Menu)
2. The Start Menu will show 'CMD.exe',
3. Right-click the CMD.exe file and select Run As Administrator.
4. In the CMD window, type: slmgr.vbs -ipk <type your product key here>
5. To activate windows after changing the key, type: slmgr.vbs -ato

I would open notepad or wordpad or word, and type the bold text line 4 and my product key, verify the product key is correct, then copy and paste it in the cmd window at the >
You have to right-click > paste in CMD, CRTL+V doesn't work

 

[BrianR1]

That didn't work either unfortunately

 

[Snick]

Please remove the image on your post #6
Bad, Bad Idea to post KEY ever.
Obscure or erase some of the key if you post something like this.

 

[Snick]

[FONT=&quot]This is your next course of action[/FONT][FONT=&quot]
[/FONT]
[FONT=&quot]To activate Windows 7 by phone:[/FONT][FONT=&quot][/FONT]

1. [FONT=&quot]Select the Start button
   
   , right-click Computer, select Properties, and then select Activate Windows now.[/FONT]
2. [FONT=&quot]Choose Show me other ways to activate. [/FONT]
3. [FONT=&quot]Enter your Windows 7 product key, and then select Next. [/FONT]
4. [FONT=&quot]Select Use the automated phone system. You may be asked for an admin password or to confirm your choice.[/FONT]
5. [FONT=&quot]Select your location (or the location nearest to you) from the drop-down list, and then select Next.[/FONT]
6. [FONT=&quot]Call one of the available phone numbers listed. An automated system will guide you through the activation process. [/FONT]

[FONT=&quot]If you're experiencing activation issues, see Why can't I activate Windows and Get help with Windows activation errors[/FONT]

 

[Paul Black]

Please remove the image on your post #6
Bad, Bad Idea to post KEY ever.
Obscure or erase some of the key if you post something like this.

I have private messaged Brink asking him to do something in case he sees it before BrianR1 has chance to delete it!

 

[Snick]

Thank you BrianR1.
If another individual copies a posted key, in your case Windows is not active, they can activate Windows with the key, the result, if that did occur, is your key you purchased is not valid for you anymore because it is active on another computer.

Try the activation call to M$ then can help!

 

[BrianR1]

I deleted the snip a while back. Regardless none of this worked as there is no option to change my key or activate. I started deleting updates which showed they were from today which is impossible because I had no internet. I got to update 4338818 which when I uninstalled gave me back internet access and didn't bring up the bad activation.

 

[BrianR1]

I looked at KB4338818 and it's from July 2018, what the heck was it showing as being installed on 2-24-2019? I can now see the option of changing my product key and it also says 3 days until automatic activation. What would have caused this? I'm afraid to do updates now.

 

[Paul Black]

Hi BrianR1,

I looked at KB4338818 and it's from July 2018, what the heck was it showing as being installed on 2-24-2019? I can now see the option of changing my product key and it also says 3 days until automatic activation. What would have caused this? I'm afraid to do updates now.

There is an option for you to test this!

SUGGESTION: Create a system image. This way, if things go wrong, you will be able to restore your OS back to the exact same state that it is now in a very short time. There are two imaging programs which are very popular among members here, the first is AOMEI Backupper Standard [FREE], and the second is Macrium Reflect [FREE].

I hope this helps!

 

[Snick]

My footer correct again, imagine that!

External Hard Drives are getting cheaper all the time. When I purchased my 3tb Seagate USB 3.0 Ext HDD a few years ago, it was $160. I just checked the price now, $89 free shipping.

HDD will last longer than SSD and cheaper as well.