Windows recovered from an unexpected shutdown

[Dharmadan]

Yep, same as everyone else. It shuts down at random times when in sleep mode.
I've attached the necessary files. Hope you can help.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF8A00ACB3608
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001162039
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081511-21403-01.dmp
C:\Users\Dan\AppData\Local\Temp\WER-55598-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


If the zip files are too big, please direct me to instructions on how to fix it.
Thank you for your time!!
---Dan

 

[zigzag3143]

Yep, same as everyone else. It shuts down at random times when in sleep mode.
I've attached the necessary files. Hope you can help.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF8A00ACB3608
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001162039
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\081511-21403-01.dmp
C:\Users\Dan\AppData\Local\Temp\WER-55598-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


If the zip files are too big, please direct me to instructions on how to fix it.
Thank you for your time!!
---Dan

Three distinct trends. First 14 crashes were caused by hardware (untill 8/13/2011), then they change to Dell OEM Accelerometer driver (fltmgr.sys), then to USBPORT.SYS

So what changes did you make on those days?

I would run a system file check to verify your system files

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

 

[Dharmadan]

Some changes

Thanks for the quick reply!!
First, this was happening often, usually overnight.
My daughter's e-mail was hacked, and I was advised to check for spyware. I downloaded Spyware Teminator (on download.com's rating), it found several errors, but the registry could not be fixed, so I downloaded Wise Registry Cleaner (again, on download.com's rating). After that this problem started happening whenever it went to sleep mode.

The scan did not find any integrity violations.

---Dan

 

[zigzag3143]

Thanks for the quick reply!!
First, this was happening often, usually overnight.
My daughter's e-mail was hacked, and I was advised to check for spyware. I downloaded Spyware Teminator (on download.com's rating), it found several errors, but the registry could not be fixed, so I downloaded Wise Registry Cleaner (again, on download.com's rating). After that this problem started happening whenever it went to sleep mode.

The scan did not find any integrity violations.

---Dan

We dont recommend registry cleaners specifically for this reason. Win 7 doesnt usually need it.

If you are at all concerned about spyware either now or in the future, Malwarebytes is the standard.

RE: you current problem. I am unsure of what changes were made to registry, so a repair install may be necessary but can you run this from cmd?

Powercfg -A and report back whcih sleep states are supported

 

[Dharmadan]

Sleep states report

The following sleepstates are available on this system: Standby ( S3 ) Hybernate Hybrid Sleep
The following sleepstates are not available on this system:
Standby ( S1 )
The system firmware does not support this sleepstate
Standby ( S2 )
The system firmware does not support this sleepstate


I will uninstall Spyware and Registry Cleaner...then check back for your response. Thank you!

---Dan

 

[zigzag3143]

The following sleepstates are available on this system: Standby ( S3 ) Hybernate Hybrid Sleep
The following sleepstates are not available on this system:
Standby ( S1 )
The system firmware does not support this sleepstate
Standby ( S2 )
The system firmware does not support this sleepstate


I will uninstall Spyware and Registry Cleaner...then check back for your response. Thank you!

---Dan

Dan what is the date on your BIOS?

 

[Dharmadan]

9/30/2009

 

[zigzag3143]

9/30/2009

Fairly old is there a newer version?

 

[Dharmadan]

Um...from my searches this seems like something I should not be doing (unless I know what I'm doing...which I don't!). It seems that the problem with "Windows has recovered from an...." has disappeared for whatever reason. I did uninstall the Anit Spyware and Registry Cleaner and installed Malwarebytes....so far no problems.
When would I need to look into updating the BIOS?

 

[zigzag3143]

Um...from my searches this seems like something I should not be doing (unless I know what I'm doing...which I don't!). It seems that the problem with "Windows has recovered from an...." has disappeared for whatever reason. I did uninstall the Anit Spyware and Registry Cleaner and installed Malwarebytes....so far no problems.
When would I need to look into updating the BIOS?

NOW

 

[Dharmadan]

Okay. How do I do that...

 

[zigzag3143]

Okay. How do I do that...

Um, go to the mfr's site and see if there is a newer version there. If there is FIRST DO A BACKUP, then follow the mfr's instructions for installing it.

 

[Dharmadan]

Okay, thanks. Is there somewhere I donate for your time? Thank you for your help.

 

[Dharmadan]

Okay, so I think I updated my BIOS and Chipset from the Gateway website (but don't know if it was successful). Things seem to be running fine...what now? Anything?

 

[zigzag3143]

Okay, thanks. Is there somewhere I donate for your time? Thank you for your help.

My pleasure. We all do this because we have been in your shoes at some point and someone helped us.

 

[Dharmadan]

Last question?...how do I know if my BIOS and Chipset updates were successful?

 

[zigzag3143]

Last question?...how do I know if my BIOS and Chipset updates were successful?

You can check the version number for BIOS or the dates for both.