Windows shutdown 2-3 times a day

[Ramesh1941]

For last two weeks, windows have been shutting down on its own. First i thought that it was some kind of Virus. MS team scanned and fixed up the system. However, the problem remains.I am not sure. The dump files of last 3-4 days are attached.

 

[richc46]

Welcome
your BSODs appear to be caused by a driver. Go to the website of the driver manufacturer and update or even better is the software is not needed, uninstall.

Ampse.sys file description
Productname:Authentium AMP 5
Description:AMP Scan Engine driver
Company:Authentium, Inc

It should be noted that this particular driver is a know hiding place for virus and malware. Download and run an updated scan of malwarebytes.

 

[Ramesh1941]

Thanks. I did downloaded malawarebytes and ran a scan. It identified a large number of errors and then asked that i should buy the software for removing these errors. It removed 100 errors on its own. Since I was not sure if I should pursue it further, i did not opt to buy the software and uninstalled it. The problem remains.

At another site, it was recommended that one should run whocrashed 3.01 which I did. It identified two drivers including the one that you identified. The second one was NTKRPAMP.EXE. IT sugested to go to google for help. But the google pages appear fairly confusing. I have saved the output report of whocrashed in case you need it.

I do not mind buying any of the software if it would help.

I think this problem started with my subscription to IOLO software. I also have Norton antivirus. Perhaps there is a conflict. Your help would be appreciated.

 

[richc46]

We have many members here, each with their own area of expertise. I will refer you to our virus/malware expert. The first thing is to remove the problem malware. She will get it done for free.

 

[Ramesh1941]

Thanks Richard. I will wait to hear from your team member. Overnight, I also had a new error, AV SDK5 Dispatcher/Notification has stopped working, but it seems that Windows did not restart.

 

[SIW2]

Thanks. I did downloaded malawarebytes and ran a scan. It identified a large number of errors and then asked that i should buy the software for removing these errors. It removed 100 errors on its own. Since I was not sure if I should pursue it further, i did not opt to buy the software and uninstalled it. The problem remains.

That is NOT malwarebytes.

You have an additional problem - it seems your browser is being redirected.

 

[Ramesh1941]

Thanks. What should be my next step?

 

[SIW2]

Wait for one of the security specialists to advise.

 

[johnnya]

Hi Ramash 1941. Just a heads up regarding Malwarebytes. The basic program is FREE. There are literally hundreds of Forum members here that use this program regularely. The basic program will do all that you require. The link the the download is below.
Download Malwarebytes Anti-Malware 1.50.1 - FileHippo.com
Regards
JohnnyA

 

[Jacee]

I think this problem started with my subscription to IOLO software

Uninstall this program.

Next, let's flush the DNS cache and restore MS's Hosts file.
Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop. Right click to run as Administrator. Your computer will reboot itself.

• Download random's system information RSIT
  http://images.malwareremoval.com/random/RSIT.exe
• It is important that is saved to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)