windows update and firewall stops

[jsk4224]

suddenly when I turn computer on, a pop-up says windows update and firewall has stopped working. I click on each and turn on with no problems. next time computer is turned on, same pop-up appears.

is there anything I can do to keep these programs running?
please advise,
thanks,
john

 

[techhead287]

Hello,

What might have happened here is the Windows services for these programs have been disabled. This is an easy fix. Follow my steps below:

1. Press the Windows Key + R to open the Run dialog.
2. In the dialog, type "services.msc" (without the quotes). Figure 1
3. Locate Windows Update... Figure 2
3. ...and Windows Defender. Figure 3
4. Right-click on Windows Defender and select Properties.
5. Under Startup Type, select Automatic. Figure 4
6. Do the same for Windows Update. Figure 5

Restart your computer and you should be good to go.
If you are still getting the message, reply to this message.

EDIT: Woah sorry, instead of Windows Defender, find Windows Firewall instead and do step 5 for it too.

If you find my posts helpful, please help me out by pressing the little "Add to techhead287's Reputation" button at the top of this post. Thanks!

 

[jsk4224]

thank-you for your advise. I solved the windows update problem. but, firewall issue still exists. I have Norton 360 program w/firewall. and have been playing around w/their settings. tried to shut off Norton and turn on windows firewall, that didn't work either, oh well.

again thanks for your input and have a wonderful day.
john

 

[jsk4224]

just found remote procedures on services msc. apparently this program runs for Norton 360 and it's set at manual. I changed to auto. now i'll see if that fixes the problem.

thanks again,
john

 

[NortonSupport]

just found remote procedures on services msc. apparently this program runs for Norton 360 and it's set at manual. I changed to auto. now i'll see if that fixes the problem.

thanks again,
john

Hello John,

Sorry for the trouble. Is your problem with Norton 360 fixed now? If not, please let me know the details. I can help you fix the problem.

Thanks!

Vineeth
Norton Support

 

[jsk4224]

I was hoping it was fixed, but it still exists. the Norton 360 firewall is turned on and working. icon on taskbar blinks, I click on it and click to turn on nortton firewall then it disappears
it's just a nun cense. guess I will just live w/it. .

 

[Jacee]

Let's see if it is actually turned on ....

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.

 

[NortonSupport]

I was hoping it was fixed, but it still exists. the Norton 360 firewall is turned on and working. icon on taskbar blinks, I click on it and click to turn on nortton firewall then it disappears
it's just a nun cense. guess I will just live w/it. .

Can you check the status of the following services & make sure that it is Started-Automatic?
Base Filtering Engine
Security Center
Windows Firewall

You may also try uninstalling/reinstalling Norton 360 once using Norton Remove & Reinstall Tool:
http://www.norton.com/nrnr

Let me know the results.

Thanks!
Harry
Norton Support

 

[jsk4224]

all three of the services were set on auto. used norton tool, deleted and added. restarted, now back to square one, windows auto and norton firewall needs to be turned on. after restarting, checked and three services are set on auto.

 

[Jacee]

You don't need Windows firewall running, when you have Norton's firewall. That's just going to slow your computer down!

 

[jsk4224]

I understand, windows firewall has been down since I installed norton

 

[NortonSupport]

I understand, windows firewall has been down since I installed norton

When you open Norton product, does it show that Smart Firewall is turned off? Does the Norton icon in system tray shows red status?

If the problem is only with the Windows Action Center falsely reporting that firewall is turned off, unregistering and re-registering WMIUTILS.DLL file may be able to fix this issue.1. Click the Start button, and then click All Programs > Accessories > Run.
2. In the Run dialog box, type the following text:
regsvr32 /u WMIUTILS.DLL
3. Click OK.
4. Restart the computer.
5. Click the Start button, and then click All Programs > Accessories > Run.
6. In the Run dialog box, type the following text:
regsvr32 WMIUTILS.DLL
7. Click OK.
8. Restart the computer.


Let me know if this works.


Thanks!
Harry
Norton Support

 

[jsk4224]

followed your instructions to the t. issue remains.

 

[NortonSupport]

followed your instructions to the t. issue remains.

Thank you for the information! As long as your Norton product shows a green tick with the Secure message, you do not need to worry about it.

However, I would suggest you to try the steps in the following support article and see if it helps!

https://support.norton.com/sp/en/us/home/current/solutions/kb20100127135424EN_EndUserProfile_en_us

Thanks!

Vineeth
Norton Support

 

[jsk4224]

thank-you, but issue remains

 

[NortonSupport]

thank-you, but issue remains

Sorry to hear!

Can you please let me know the version of Norton 360 you have? To find the version, open your Norton product, and then click Support > About.

meanwhile, I suggest you to try these steps:

• Click on Start Menu and type CMD in search, from the results right-click on command prompt and select 'Run as Administrator'.
• Type the following command:
  
  winmgmt /verifyrepository
• If you get a message "WMI repository is not consistent", run the following command:
  
  winmgmt /salvagerepository
• This will perform a consistency check on the WMI repository
• Restart the computer.

Thanks!


Vineeth
Norton Support

 

[jsk4224]

Norton 360 version 21.1.018
ran program, WMI repository is consistent.
issue remains

 

[NortonSupport]

Norton 360 version 21.1.018
ran program, WMI repository is consistent.
issue remains

Let us try uninstalling and reinstalling the Norton product. Please download and run the Norton Remove & Reinstall Tool to uninstall and reinstall the Norton product: http://www.Norton.com/nrnr

Thanks!

Vineeth
Norton Support

 

[jsk4224]

I forgot to tell you, I did that yesterday.