Windows Update and Network Troubleshooter not working

[bigbobh]

Hi folks I have been pulling my hair out trying various options found on the net to get my Windows Update and Network Trouble shooter working. It either just hangs up trying to start or it comes up and says service not turned on. I have checked and the service is in fact turned on. Only change I made recently was an upgrade from a 300 gb hard drive to a 1 TB hard drive. I cloned my old drive and made a partition same size as the old drive then had the rest of the drive partioned off as a separate drive letter which seems to work fine except for the problem with windows update and network troubleshooter not working. I have an ASus Laptop with pentium dual core processor and 3 gb of ram windows 7 home premium 64 bit using Google Chrome browser. Does anyone have a sure fire cure for this problem. Thanks Much

Bob H.

 

[bigbobh]

I apologize if I posted this in wrong area I am lousy at forums and because of that I usually stay away from them but this problem needs to be addressed. It would appear that I either posted in wrong place or nobody has found a cure for this problem. getting ready to trash the new hard drive and go back to my old one

 

[Eric3742]

Welcome to 7-forum.

As you did not include the model in your spec.

In some laptop, there is an limit on the HDD storage.

My TOSHIBA Satellite Pro L630 can only have the HDD up to 750GB.
I had did a google search on my laptop spec, as it have stated in most website on the limit of HDD 750GB max.


There are 2 options to try.

1. Maybe you could swap back to the original HDD to check if that issue will pop-up or not.

2. Do google search on your laptop full spec to check on the limit on the HDD of your laptop .



Edit/Added:
Even if you resize to the original HDD size, it may not help, as it may also depend on the BIOS &or MB.

 

[bigbobh]

Thanks for response Well I have Asus k501 tried googling max hdd for it but cannot find an answer I am not having any problem using both partitions on this new 1tb hd just experiencing the problems I mentioned with windows functions not all doing what they should I may have to put the old one to see if problem is there with 0ld drive

 

[torchwood]

Hi Bigbobh,
can you run these, copy/paste the output,

http://go.microsoft.com/fwlink/?LinkID=52012

and from an elevated command mode
ipconfig /all

Roy

 

[bigbobh]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4B2WR-PJGQW-R8H66
Windows Product Key Hash: Ei8fdj7+74LbOZPhN96wvxuGz7A=
Windows Product ID: 00359-OEM-9807182-53097
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {613D1420-3F66-4FFC-8D41-696731E211E8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160408-2045
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.19061], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{613D1420-3F66-4FFC-8D41-696731E211E8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-R8H66</PKey><PID>00359-OEM-9807182-53097</PID><PIDType>8</PIDType><SID>S-1-5-21-3751023401-1563547849-1847462627</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>K50IJ </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>218 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100409000000.000000+000</Date></BIOS><HWID>4B383707018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-071-853097-02-1033-7600.0000-3532015
Installation ID: 108276534931187142293692193610866031387731996053515235
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: R8H66
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/22/2016 1:08:52 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 6:18:2016 21:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOgiCg0jMSwoaJlAmeg6IosstGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 040910 APIC1622
FACP 040910 FACP1622
DBGP 040910 DBGP1622
HPET 040910 OEMHPET
BOOT 040910 BOOT1622
MCFG 040910 OEMMCFG
OEMX 040910 OEMX1622
ECDT 040910 OEMECDT
OEMB 040910 OEMB1622
GSCI 040910 GMCHSCI
SSDT PmRef CpuPm

 

[bigbobh]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : boblaptop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : westell.com

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethern
et Controller
Physical Address. . . . . . . . . : 48-5B-39-2A-EC-DD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : westell.com
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 1C-4B-D6-C7-2F-A6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e1dc:3a33:64ba:e4e%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.61(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, August 22, 2016 9:55:10 AM
Lease Expires . . . . . . . . . . : Tuesday, August 23, 2016 9:55:10 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 236735446
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-5B-86-FC-1C-4B-D6-C7-2F-A6

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.westell.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {606393D1-D2C1-41BA-A77C-29A890FD8395}:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : westell.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{14A29C31-FFBE-4DF9-9D00-CA8DF4F6AF13}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

 

[torchwood]

Hi BigbobH,
Good old intel, you have a bad set of of thier drivers, can you install the the 4th set, at the bottom labelled Iata enu, from this link
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22194

reboot

Rerun the tool ALL of the mismatch's and tampered file messages should be gone.
And you'll be good to go

Roy

 

[torchwood]

Hi BigbobH,
Looking further into that report,
I have to advise you that it is also showing as a non genuine instal.
At some stage you appear to have used non Asus re-install media.
(Build lab: 7601.win7sp1_ldr.160408-2045)
You are using an EOM sticker product key, and NO slic table is present, it should look somewhat like this
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC _ASUS_ Notebook
FACP _ASUS_ Notebook
DBGP _ASUS_ Notebook
HPET _ASUS_ Notebook
MCFG _ASUS_ Notebook
ECDT _ASUS_ Notebook
SLIC _ASUS_ Notebook

This may be due to the fact you have cloned only the OS as well
Check the homepage for your model and update the Bios, that may correct the Slic table.

NB
I do know that model was shipped with W7.

Roy

 

[bigbobh]

Roy

 

[bigbobh]

Roy
Well I def started out with genuine perhaps when I cloned the the old drive onto the new drive something went awry but I bought this laptop new at Best Buy in 2010. I did have to send it in to Asus one time when it was still in warranty and the say they put a new motherboard in it so maybe something happened there. Anyway I just went into windows update and it found two rather large updates over 250 mb which it is installing now. Problem seems to be fixed what do u suggest should I just wait and see what happens . I really appreciate your assist on this yours is the first advice that has actually worked
Bob

 

[torchwood]

Hi BigbobH
Yep changing the motherboard would certainly do that, BIT remiss of Asus not to address the Slic table issue.
As i said goto the Asus homepage for your model and update the Bios, (if there's one available).

I was pretty sure there was a reason for the missing slic, hence my comment
Your comp was shipped with W7.

Happy surfing

Roy

 

[bigbobh]

Ok Roy I will update the bios . Thanks a lot for your great assist didnt think would ever get that update and troubleshooter working again. I just went in and got over 250 mb of updates and they were successful so I am happy. Thanks again
Bob