Solved Windows Update encountered an unknown error. Code 800B0100

M

MarkAntonucci

New member
Local time
1:58 PM
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Hello.
This is my first posting so here goes!

I'm fixing a computer for a friend. I can't get SP1 to complete installation.
I followed the instructions for creating the CBS log file and have attached it here.
I took a look inside the checkSUR log file and I can see the following:


(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat


The system specs listed in my account are for this computer.
(Windows 7 64 bit home premium)

Can you tell me if this is this the root cause? Can you help me with this issue?
Thank you for your time and effort!
Mark Antonucci
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
You have rather more errors than you showed in your extract!
Code: 
Unavailable repair files:
 winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_cc28a17e399280f3.manifest
 winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_700a05fa81350fbd.manifest
 winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_cc96363152d1772a.manifest
 winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_70779aad9a7405f4.manifest
 winsxs\manifests\msil_presentationframework_31bf3856ad364e35_6.1.7600.16542_none_76b62ec655328f6e.manifest
 winsxs\manifests\msil_windowsbase_31bf3856ad364e35_6.1.7600.16542_none_971d833490d96bac.manifest
 winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_86a84af193626297.manifest
 winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_2a89af6ddb04f161.manifest
 winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_caa3904b6f89acd5.manifest
 winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_6e84f4c7b72c3b9f.manifest
 winsxs\manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_084e4684a9878ea8.manifest
 winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_ac2fab00f12a1d72.manifest
 winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_acb4799c0a4a7137.manifest
 winsxs\manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_08d3151fc2a7e26d.manifest
 winsxs\manifests\msil_windowsbase_31bf3856ad364e35_6.1.7600.20658_none_97a251cfa9f9bf71.manifest
 winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.20658_none_872d198cac82b65c.manifest
 winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.20658_none_2b0e7e08f4254526.manifest
 winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_cb285ee688aa009a.manifest
 winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64.manifest
 winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.16542_none_cc11679639b12365.manifest
 winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.16542_none_6ff2cc128153b22f.manifest
 winsxs\manifests\msil_presentationframework_31bf3856ad364e35_6.1.7600.20658_none_773afd616e52e333.manifest
 winsxs\manifests\amd64_wpf-windowsbase_31bf3856ad364e35_6.1.7600.16542_none_b38a4129615964ab.manifest
 winsxs\manifests\x86_wpf-windowsbase_31bf3856ad364e35_6.1.7600.16542_none_576ba5a5a8fbf375.manifest
 winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8.manifest
 winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_708ed4959a556382.manifest
 winsxs\manifests\amd64_wpf-windowsbase_31bf3856ad364e35_6.1.7600.20658_none_b40f0fc47a79b870.manifest
 winsxs\manifests\x86_wpf-windowsbase_31bf3856ad364e35_6.1.7600.20658_none_57f07440c21c473a.manifest
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat

I'll post a fix protocol for them later.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you very much!
I appreciate it!
Mark
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
I've uploaded a file - maiaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder maiaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Will do tonight.
Thank you again!
Mark
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
OK all run.
log files are attached after running CheckSUR.
I took a look in the log files and it looks like it made the fixes.
Note: I first accidentally clicked on another file (Windows6.1-KB979900-x64) thinking it was the CheckSUR tool. I had downloaded that a few days ago when trying to fix this issue but it failed to install. I hope that didn't hurt anything. Sorry about that.

Mark
 

Attachments

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
You got SP1 to finally Load!!
Going to do a restart next.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
Noel,
Thank you for all your help! Everything seems to be working again. I have 117 new updates to do! (and then lots of optional updates)
:D
Mark
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7 64 bit home premium
CPU
Pentium Dual-Core
Memory
6GB
Antivirus
Norton
Browser
IE 9, FF
Great!
CheckSUR is happy now - with any luck you won't have any more problems.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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