Windows Update Error 8020002e

[mariop]

Hello,
I am having trouble downloading and installing six updates. I have a Windows 7 Home Premium 64 bit operating system. I have been searching for a solution, ran the Microsoft fix tool and the update readiness tool with no success. I ran sfc/verify and there were no corrupted files found. I have attached my log file to this post hoping someone can help. Well, I thought I was going to attach the file. I'm getting an error message while trying to upload the CBS.ZIP file. Here's what I'm getting:

Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed".

Can someone help me with this one? sorry

 

[NoelDP]

the Server error is because the file is too large - delete the older CBSPersist files and try again

 

[mariop]

Thanks for the response. There are CBS persist files but they don't seem that old. Should I just zip the CBS text file and attach it, or does it have to be the latest persist file?

 

[NoelDP]

The CBS.log is essential - as is CheckSUR.log
The latest CBSPersist is often useful and the CheckSUR.Persist.log sometimes useful
The older CBSPersist logs are rarely useful - but nice to have

 

[mariop]

OK, I'll try to upload the files again. Hope you can help me figure out why I am getting this error when I try to install updates.

Thanks again

 

[NoelDP]

There don't appears to be any problems in either CheckSUR or in SFC/CBS - at all.
This leaves us with the possibility that there are connection problems between you and the MS servers - please post the C:\Windows\windowsupdate.log file, and it should give us some detail on that.

 

[mariop]

Here it is, thanks for trying to help me out.

 

[NoelDP]

Your system appears to me to be successfully installing updates

 Line 11436: 2014-04-04 20:35:23:766 1420 36c Report REPORT EVENT: {6CE3684B-64A2-4F70-93E6-413331E2DA62} 2014-04-04 20:34:46:779-0700 1 197 101 {1AA7B50B-10AE-4263-9A8F-658A59F4E427} 200 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Update for Windows 7 for x64-based Systems (KB2929755)
 Line 11437: 2014-04-04 20:35:23:766 1420 36c Report REPORT EVENT: {1F9F6B51-9FDE-4CCC-A96D-8AE4F4C187AB} 2014-04-04 20:34:46:794-0700 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
 Line 11724: 2014-04-04 20:54:54:106 1400 c2c Report REPORT EVENT: {C7CCC0C0-784F-465B-9669-447BBD9AD2D5} 2014-04-04 20:54:22:579-0700 1 190 101 {8FD363A5-E64D-4DF2-8812-DB7C9715D722} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 for x64-based Systems (KB2930275)
 Line 11725: 2014-04-04 20:54:54:106 1400 c2c Report REPORT EVENT: {F756F40B-CBF2-42EB-A380-3B2438565ACA} 2014-04-04 20:54:22:594-0700 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.

This appears to be simply a poor connection between you and the Windows Update servers.

What happens if you attempt to manually use Windows Update for the install? - there are 10 updates to be installed currently (according to the WU listing - which is not necessarily the same number as appear in your listing)

 

[mariop]

Noel,

I believe that is how I install them. I don't like to allow windows to do it automatically. I go to control panel, search for the updates and try to install them (typically the important updates only). When I try to install them is when I am getting the 820002e error. If there is another way to manually install them I don't know the procedure.

I have been trying to install the three important updates only. I also noticed twice when I shut down that the update icon was on the shut down button and it installed an update on shutdown. Since I started this thread I had five important updates that I was unable to install, now there are three so I guess somehow two of them got installed while shutting down (weird).

Thanks

 

[NoelDP]

I'd simply wait a while - assuming you have updates set to download but not install - and they should come down of their own accord.
What Firewall are you using?
What sort of internet connection do you have?

 

[mariop]

It may have changed since I started looking for the problem but I typically manually download and then install. I have changed the settings back to that.

I use the windows firewall and Trend Micro Titanium Antivirus protection. I am stuck with a Verizon Jetpack™ 4G LTE Mobile Hotspot 890L for web access.No cable, dsl, or fiber here

It does seem pretty stable though.

 

[NoelDP]

My 3G is shaky at best - (my last attempt to post this response got lost when the connection when down!)

I suggest setting WU to download automatically, but install on demand - this should allow things to download in the background, and install with a lot less hassle.