Hello ericwoo and welcome to the forums
Thanks for the logs.
Before we continue, I would like you to backup your registry:
Backup the Registry | niemiro's Website
Open your start menu, and in the search box type
regedit, when the results load, right click on
regedit and select
Run as administrator. From regedit, I would like you to navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Right click on the
Component Based Servicing key and select
Permissions. Click
Advanced, then select the
Owner tab. On this list, click on your username (e.g. Mine is displayed as
Tom (Tom-PC\Tom)) to select it, tick the box labelled
Replace owner on subcontainers and objects then click
Apply then
OK.
Now, in this first permissions window, you should see a few entries in the
Group or user names: box. Click on
Administrators once to select it, then check that the
Full Control (Allow) box is ticked, if it isn't then tick it. Then repeat this check for
TrustedInstaller. Then click
OK, and close regedit.
Download the attached file,
ericwoo.reg and save it to your
Desktop.
Double-click on the file to run it. You will be asked to confirm whether you wish to merge this file to the registry, click
Yes. Then
reboot, run the
SURT, and upload the
CheckSUR.persist.log please!
Tom
)
