Windows Update Error Code 490 & 80070490

ericwoo · Mar 17, 2013

Okay, I deleted both of those values and here is the updated file:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:40

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 722
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-08 16:57

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 610
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-09 13:26

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-IE-Troubleshooters-Package~31bf3856ad364e35~amd64~~6.1.7600.16385    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 703
 Found 4 errors
  CBS Registry Error Total count: 2
  CBS Watchlist Package Missing Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-11 06:34

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1292
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-13 21:07

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1419
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-15 19:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Watchlist Package Missing    0x80070002    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.163¸5    Package registry presence failed, possibly an orphaned package on package watchlist
(f)    CBS Registry Error    0x8007000D    Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385        failed enumerating child package, index: 31
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 998
 Found 4 errors
  CBS Registry Error Total count: 3
  CBS Watchlist Package Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-17 15:11

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0    Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect    Failed to open store sub key

Checking Component Watchlist

Checking Packages
(f)    CBS Registry Error    0x00000002    Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385    Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\    Failed to open store sub key

Checking Component Store

Summary:
Seconds executed: 1261
 Found 2 errors
  CBS Registry Error Total count: 2

tom982 · Mar 18, 2013

Hi Eric,

That looks much better! One last step now:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

regedit /e %SYSTEMDRIVE%\tom982.reg "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing"
This will create a text file called tom982.reg in the root folder of your main drive (e.g. C:\tom982.txt). Please attach this to your next post.

Tom

ericwoo · Mar 18, 2013

I did this and it doesn't seem to create that reg file. I even made it show hidden files and still nothing??

tom982 · Mar 18, 2013

Sorry, I have fixed the command. Please try it again now.

ericwoo · Mar 18, 2013

Awesome! Here it is in Zip: View attachment 259998

tom982 · Mar 19, 2013

Hi Eric,

Thanks for the export. Unfortunately, this is going to be a bit more than one last step! The corruption shown in your CheckSUR log should be the same as that in the registry export, but there is no corruption in your export so we'll have to hunt a little more:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

REG LOAD HKLM\COMPONENTS %SYSTEMROOT%\system32\config\components
This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please copy and paste the contents of this into your next post.

System Look

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

Double-click SystemLook.exe to run it.

Copy the content of the following codebox into the main textfield:

Code:

:regfind
Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0
Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385

Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Tom

Edit: Ignore this:

Code:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385]
"InstallClient"="DISM Package Manager Provider"
"InstallName"="Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385.mum"
"InstallLocation"="\\\\?\\X:\\$WINDOWS.~LS\\PackageT顥mp\\4f85c393-d0f聤-49a5-82a6-96b77877a162\\451D7442-E144-43D6-A81A蠭E6A30E623A34\\"
"CurrentState"=dword:00000070
"SelfUpdate"=dword:00000000
"Visibility"=dword:00008802
"InstallTimeHigh"=dword:01ca0440
"InstallTimeLow"=dword:24a38c9e
"InstallUser"="S-1-5-18"
"Trusted"=dword:00000001

ericwoo · Mar 19, 2013

Tom, that's okay. I really appreciate your help and it's good to sort of learn what's going on.

It looks like system look didn't find anything. This is what is showed:

Code:

SystemLook 30.07.11 by jpshortstuff
Log created at 16:54 on 19/03/2013 by Eric
Administrator - Elevation successful
WARNING: SystemLook running under WOW64. Use SystemLook_x64 for accurate results.

========== regfind ==========

Searching for "Microsoft-Windows-IntõrnetExplorer-Package~31bf3856ad³64e35~amd64~~0.0.0.0"
No data found.

Searching for "Microsoft-Windows-IE-Troublesðooters-Package~31bf3856ad364e35ÿamd64~en-US~6.1.7600.16385"
No data found.

-= EOF =-

tom982 · Mar 19, 2013

Hi Eric,

This is so odd, I've never seen anything like it before.

Can you zip up and post your CBS folder please? Hopefully it will give us a little more information on this one:

C:\Windows\Logs\CBS

Tom

ericwoo · Mar 19, 2013

Please see here: View attachment 260155

Thanks

tom982 · Mar 20, 2013

Hi Eric,

Your CBS log is showing the same problem with these files:

Code:

2013-03-19 00:00:51, Info                  CBS    Session: 6024_24735939 initialized by client SPP.
2013-03-19 00:00:51, Info                  CBS    Failed to get child object: Microsoft-Windows-IE-Troubles�ooters-Package~31bf3856ad364e35�amd64~en-US~6.1.7600.16385 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to enumerate packages. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to collect packages from package store [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-03-19 00:00:51, Info                  CBS    Failed to enumerate installed package. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Let's have one last search for this, I'm hoping that the lack of results last time were because it didn't like the funny unicode characters.

System Look

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1

Double-click SystemLook.exe to run it.

Copy the content of the following codebox into the main textfield:

Code:

:filefind
*Microsoft-Windows-IE-Troubles*

:folderfind
*Microsoft-Windows-IE-Troubles*

:regfind
Microsoft-Windows-IE-Troubles

Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Tom

NoelDP · Mar 20, 2013

Tom - isn't that reference in CBS to the registry entry in the COMPONENTS hive?

tom982 · Mar 20, 2013

The errors themselves are from the SOFTWARE hive but I'm not sure how it's all cross linked between COMPONENTS and SOFTWARE\...\Component Based Servicing. I suspected it might be an incorrect reference in the COMPONENTS hive and loaded the hive prior to running a SystemLook scan, but it didn't find anything:

http://www.sevenforums.com/windows-...-error-code-490-80070490-a-5.html#post2330444

ericwoo · Mar 20, 2013

Awesome, here are the contents below. By the way, how does this stuff get messed up? Is it from a virus or something?
View attachment 260295

NoelDP · Mar 20, 2013

CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_6.1.7601.17514_02a11b071426b4be
CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_6.1.7601.17514_d7bc77f81fb842c2

are the two places where the string Microsoft-Windows-IE-Troubleshooters-Package appear in the COMPONENTS hive?
(the p!CBS_.... value)

(Note - that's an SP1 clean install updated. - similar results should appear for RTM?)

ericwoo · Mar 24, 2013

So is there any hope for me? Do I have a virus that is preventing the fix?

One of the reasons I ask is last week my computer spammed a bunch of people on my yahoo email account.

tom982 · Mar 25, 2013

Hi Eric,

Sorry for the delay. I thought I had replied to this.

I've checked everywhere I can think of and still can't find where this error is being generated from. None of my searches have come back with anything out of the ordinary so I'm really starting to run short of ideas. Unless Noel has anything further to add then I'm afraid the only way forward is to do a repair install:

http://www.sevenforums.com/tutorials/3413-repair-install.html

Tom

NoelDP · Mar 25, 2013

Nope - I'm lost in that part of the registry, still.

ericwoo · Mar 25, 2013

Thanks guys I appreciate your help. I will just do a repair install as you suggest, but I am stuck on step 3:

It says:

3. Do either step 4, 5, or 6 below depending if your retail Windows 7 installation ISO/DVD/USB has SP1 or not, and if your currently installed Windows 7 has SP1 installed or not.

How do I figure out which step is needed?

Also, I never recieved any installation software with my computer. It just told me to create a recovery disc. But it sounds like they provide the files to download, correct?

NoelDP · Mar 25, 2013

Always best to do the repair with the latest SP level - so either 4 or 5.
Yep - Win7 is the only OS for which this is true (luckily)!

NoelDP · Mar 25, 2013

If you're having problems working out which edition and bitness of Windows you have, use Belarc Advisor www.belarc.com to detail the software installed (and a lot more!)

Windows Update Error Code 490 & 80070490

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