Solved Windows Update error code 80080005

[wsept2016]

hello,

I need some help with my computer.
When i check for updates, i have an error with the code 80080005.

The history of it:
The problem started some time ago, some updates would fail to install and after that every time i tried to logoff the computer or reboot it, I'd get the (expected) message of configuration of Windows after an update, but it just stuck there for hours, so ever since i shut it down by pressing on the button.

I tried at the time the procedure of renaming/deleting [SoftwareDistribution] folder, but it did not work.

Now i replaced the [SoftwareDistribution] folder with the original one (before the renaming/deleting procedure) but still WU does not work.

I tried the Microsoft Fixit Tool, it gave me the illusion of solving a 0x8024402c error but it did not work.

Now here i am:

- The error code is 80080005.
- The System Update Readiness Tool (SURT) took 17 hours to complete and shows a fail status.
- The SFC Scan didn't show any errors.
- The Logs Collection (in the attachment)
View attachment 389848

Thanks for helping.

 

[torchwood]

Hi Wespt,

Can you upload it as a zip file please.
How many User accounts on your comp.

Roy

 

[wsept2016]

Hi Wespt,

Can you upload it as a zip file please.
How many User accounts on your comp.

Roy

Thank you for the reply.

Here (attachment) View attachment 389852 is the CBS.zip, and for the accounts, I created 2 accounts, one with Admin privileges which i use all the time and the other is Standard one.
For the Admin account some time it prevent me for doing the simplest things, like copying or accessing some system folders, it was the case with CBS folder, i had to log on Safe boot to copy the files.

Thanks again.

 

[torchwood]

Hi Wsept,
As your running home premium, you only have the option of 1 language pack you appear to have 2
English and French.
Please remove the secondary language ,
then try updating choose the oldest dated one only, what happenes?

The SURT errors are also reporting dual language problems for a W10 install package.
Did you try and upgrade or stop it in some way

Also what version of Netframework is on your system, should be 4.6.1

Roy

 

[wsept2016]

Hi,

I only have the French Display which came with the computer, i never tried to change it, i did a [Dism /online /Get-Intl] command (found on Microsoft website) to confirm that, and it shows me only fr-Fr (for french) as installed language.

About Win10, i have that icon, all the system got at one time, "begging " to upgrade, but i never tried to install it and i don't intend to.

The Net Framework was one of the Updates which failed when i was able to check and do updates, the actual version as i could get from REGEDIT is .NET Framework 4.5.2.

 

[torchwood]

Hi Wsept,

missed the line that said surt FAILED, i was looking at the last run details dated 2013??
download GWX Control Panel from Majorgeeks, (W10 stopper).

Back to repairing
From this link, Netframework tool
Download Microsoft .NET Framework Repair Tool from Official Microsoft Download Center.
If the repair option fails then uninstall it.

DO NOT REBOOT YET

Right can you navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Start
value should be MANUAL, if its not please reset it

REBOOT NOW

Please can you also post your copy the screenshot.

Roy

 

[wsept2016]

Yes the SURT did failed and i can see that in the WU history, but when it completed i did not have any message saying to do that or that or retry it, nothing.

Thank you for the "GWX Control Panel", i will use it.

The Repair Tool for .Net Framework worked and made the changes needed, it suggested to do the installation/update of .Net Framework which i did not do yet.

In REGEDIT the TrustedInstaller appears to be on Automatic (Start have the value 2), so it did not need resetting.
Did a reboot, same error on WU.
Do i install the .Net Framework (v 4.6.1) manually now or wait to avoid any conflicts with WU?

In attachments Region and language screenshots.

 

[torchwood]

Hi Wsept,

YOU HAVE 3 language packs installed get rid of Arabic and English, thats why it errored again.

CHANGE the default value to MANUAL for trusted installer.

Leave Netframework for the moment

Now REBOOT

try updating.

try SURT again if install fails.

Roy

 

[wsept2016]

Hi,

I am really sorry if i misled you, i was meaning i have only one Display Language (from what i understand) and not the Keyboard Input Languages, plus the command line indicated one installed language.


I tried uninstalling the AR and EN languages by running the LPKSETUP since (like you saw in my screenshot) i don't have the install/uninstall language button, unlike on your previous attachment.

LPKSETUP gave me this error


I am going try to find a solution and get back to you after uninstalling the languages.

Thank you for your help.

 

[torchwood]

Hi Wsept,
When you highlight the language is the remove Greyed out if not use that.

Roy

 

[wsept2016]

Hi Wsept,
When you highlight the language is the remove Greyed out if not use that.

Roy

If you mean, can i remove the Language from the list of available Keyboard Inputs, yes i can, and just did it now but i don't think this removes any Lang Packs.

I am going to try this way, and proceed as you asked before.

 

[wsept2016]

I did the modifications and rebooted, the Update failed with the same error code.

Now i launched the SURT, last time it took 17 hours to complete so if it is the same, i won't be back soon .

 

[wsept2016]

Hi,

Latest actions:
- NetFrameWork repaired but not updated.
- TrustedInstaller is on Manual.
- Removed additional Input Keyboard Languages (not Packs).
- The WU Failed so i ran the SURT a second time.

After rebooting, still having Error code 80080005, here is the changed CBS in attachment.
View attachment 389916

 

[torchwood]

Hi Wsept,
Kinda mis-read the error
IT relates to IE10, what version are you currently running?

Surt does not appear to be working, please run this tool
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Can i see the final days entries from the WindowsUpdate log.

Roy

 

[wsept2016]

Hi Torchwood,

Thank you for getting back to me.

Yes, the SURT failed and those errors date to August 2013 (the update problem did not occur until lately), the CheckSUR log file didn't even add entries (after 2013), i thought you saw it.

So if i understand correctly the Input Keyboard Languages may not be the issue here, Can i add theme back?

The IE version 11.0.9600

The SFCFix appears to be checking the old (and only) checkSUR logs that exists, the analysis doesn't report any major error (attachment View attachment SFCFix.txt ), the errors that were mentioned at the end of the analysis (on the window) concern something with the naming of an old version of IE10 (see attachment).



The WindowsUpdate log starts at the beginning of this month, the issue started before that.
The log (attachment View attachment 389984 ).
.

 

[torchwood]

Hi Wsept,
Never seen that message before, but the other tool i asked you to run also refered to it.

please run this tool
http://go.microsoft.com/fwlink/?LinkID=52012
Within it i expect to see the following

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
And

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]


The Update log is complaining about an ActiveX problem
Can you reset it
Control panel >> internet options >> Advanced >> click on restore defaults.

Now install KB971033

REBOOT (twice)

Rerun the tool those errors should be gone
(Copy/paste the output please)

Roy

 

[wsept2016]

So we ignore the Keyboard Input Languages for now ?

Here's the concerned parts of the report
1.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:23:2016 01:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

2.

File Scan Data-->

Nothing in the File Scan!

From this report the ActiveX seems Ok, do i need to do the Restore ?
and what about the KB ? awaiting response to proceed.
.

 

[torchwood]

Hi Wsept,
Were the errors i mentioned, in the 1st run of the tool ??
(now gone??)
Did you run KB971033 ?

can you follow this link

https://support.microsoft.com/en-us/kb/883821
and run the fix's for the following error codes
0x80072ee7
0x8024402c

then WU troubleshooter
http://go.microsoft.com/?linkid=9830262

please leave keyboard language for the moment.

And finally can you rerun the tool after the changes,
I would like to see it ALL

Roy

 

[wsept2016]

The first time, the tool froze for 10 minute with the message the app doesn't respond so i forced the exit, rebooted the machine and ran it again and it worked. I can't say if the fact that i needed to re-run it corrected the errors.

I Did nothing with the KB71033 nor the ActiveX since i didn't get the errors you were expecting from the tool.

So do i run KB71033 or follow you last post or both?.
.

 

[torchwood]

please complete all the instructions in my last post.

Roy