Windows Update fails IE 11, error code 0x80070003 & 9C48

K

kkari

New member
Local time
1:38 PM
Messages
14
Windows Update fails IE 11, error 80070005, 70002, 70057 + 9C48

Hello,
I have the version of IE 11 kb2841134. (opened the browser)
When I try to reinstall it by looking in view updates - it was not there.

My windows update - the IE 11 keeps failing, giving me an error of 9C48.
I've used a Windows Update Diagnostic.
I have an error of 70005, 70002 (when installing IE11 as well), 70057 (during the diagnostic). I've tried the toolkit from windows.

I'm not sure which CBS file it is.
The first CBS file. This is the second CBS file.

Here is the Windowslog file.

I've also included this which was in the log file.

Code: 
00:00.000: ====================================================================
00:00.172: Started: 2015/06/06 (Y/M/D) 00:14:27.516 (local)
00:00.234: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.734: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe" 
00:00.905: INFO:    Windows Update Install: Cleaning up old registry entry: KB2888049
00:01.186: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEF161.tmp\Windows6.1-KB2888049-x64.cab"
00:01.311: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEF161.tmp\Windows6.1-KB2888049-x64.cab
00:02.606: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.109: Started: 2015/06/06 (Y/M/D) 00:14:36.799 (local)
00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.187: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe" 
00:00.234: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Spelling-en.cab
00:00.468: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IE1333.tmp\IE-Spelling-en.cab"
00:00.639: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IE1333.tmp\IE-Spelling-en.cab
00:01.201: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.094: Started: 2015/06/06 (Y/M/D) 00:14:42.315 (local)
00:00.141: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.297: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849697-en.exe" 
00:00.344: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Hyphenation-en.cab
00:00.453: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IE28A6.tmp\IE-Hyphenation-en.cab"
00:00.562: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IE28A6.tmp\IE-Hyphenation-en.cab
00:01.358: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.109: Started: 2015/06/06 (Y/M/D) 00:41:29.587 (local)
00:00.187: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.234: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe" 
00:00.296: INFO:    Windows Update Install: Cleaning up old registry entry: KB2888049
00:00.405: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEAEC6.tmp\Windows6.1-KB2888049-x64.cab"
00:00.499: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEAEC6.tmp\Windows6.1-KB2888049-x64.cab
00:01.092: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.094: Started: 2015/06/06 (Y/M/D) 00:41:32.231 (local)
00:00.140: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.203: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe" 
00:00.234: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Spelling-en.cab
00:00.281: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEB8B5.tmp\IE-Spelling-en.cab"
00:00.343: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEB8B5.tmp\IE-Spelling-en.cab
00:00.764: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.093: Started: 2015/06/06 (Y/M/D) 00:41:34.538 (local)
00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.203: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849697-en.exe" 
00:00.234: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Hyphenation-en.cab
00:00.359: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEC208.tmp\IE-Hyphenation-en.cab"
00:00.686: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEC208.tmp\IE-Hyphenation-en.cab
00:01.030: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.110: Started: 2015/06/06 (Y/M/D) 01:00:17.017 (local)
00:00.141: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.188: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe" 
00:00.219: INFO:    Windows Update Install: Cleaning up old registry entry: KB2888049
00:00.281: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEE264.tmp\Windows6.1-KB2888049-x64.cab"
00:00.359: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEE264.tmp\Windows6.1-KB2888049-x64.cab
00:00.796: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.046: Started: 2015/06/06 (Y/M/D) 01:00:18.577 (local)
00:00.078: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.109: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe" 
00:00.140: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Spelling-en.cab
00:00.187: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEE82E.tmp\IE-Spelling-en.cab"
00:00.265: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEE82E.tmp\IE-Spelling-en.cab
00:00.670: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.063: Started: 2015/06/06 (Y/M/D) 01:00:20.087 (local)
00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.141: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849697-en.exe" 
00:00.187: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Hyphenation-en.cab
00:00.250: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEEE37.tmp\IE-Hyphenation-en.cab"
00:00.312: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEEE37.tmp\IE-Hyphenation-en.cab
00:00.609: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.062: Started: 2015/06/06 (Y/M/D) 01:09:47.417 (local)
00:00.078: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.109: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2888049-x64.exe" 
00:00.140: INFO:    Windows Update Install: Cleaning up old registry entry: KB2888049
00:00.187: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IE9629.tmp\Windows6.1-KB2888049-x64.cab"
00:00.234: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IE9629.tmp\Windows6.1-KB2888049-x64.cab
00:00.733: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.031: Started: 2015/06/06 (Y/M/D) 01:09:48.736 (local)
00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.094: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849696-en.exe" 
00:00.265: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Spelling-en.cab
00:00.406: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IE9C31.tmp\IE-Spelling-en.cab"
00:00.624: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IE9C31.tmp\IE-Spelling-en.cab
00:01.123: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
00:00.000: ====================================================================
00:00.047: Started: 2015/06/06 (Y/M/D) 01:09:52.281 (local)
00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.156: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-Windows6.1-KB2849697-en.exe" 
00:00.187: INFO:    Windows Update Install: Cleaning up old registry entry: IE-Hyphenation-en.cab
00:00.281: INFO:    Windows Update Install: Trying to extract package as: "C:\Windows\TEMP\IEA989.tmp\IE-Hyphenation-en.cab"
00:00.312: INFO:    Windows Update Install: Extracted new file to: C:\Windows\TEMP\IEA989.tmp\IE-Hyphenation-en.cab
00:00.874: INFO:    Windows Update Install: Setup return code: 0x00000000 (0)
Code: 
2015-06-06 01:20:52, Info                  CBS    Scavenge: Begin CSI Store
2015-06-06 01:20:53, Info                  CSI    00000026 Performing 1 operations; 1 are not lock/unlock and follow:
  Scavenge (8): flags: 00000017
2015-06-06 01:20:53, Info                  CSI    00000027 Store coherency cookie matches last scavenge cookie, skipping scavenge.
2015-06-06 01:20:53, Info                  CSI    00000028 ICSITransaction::Commit calling IStorePendingTransaction::Apply - coldpatching=FALSE applyflags=7
2015-06-06 01:20:53, Info                  CSI    00000029 Creating NT transaction (seq 2), objectname [6]"(null)"
2015-06-06 01:20:53, Info                  CSI    0000002a Created NT transaction (seq 2) result 0x00000000, handle @0x280
2015-06-06 01:20:54, Info                  CSI    0000002b@2015/6/6:05:20:54.459 CSI perf trace:
CSIPERF:TXCOMMIT;525919
2015-06-06 01:20:54, Info                  CBS    Scavenge: Completed, disposition: 0X1
2015-06-06 01:20:54, Info                  CSI    0000002c@2015/6/6:05:20:54.494 CSI Transaction @0x894b20 destroyed
2015-06-06 01:20:54, Info                  CBS    Failed change service configuration. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2015-06-06 01:20:54, Info                  CBS    Failed to change the Trusted Installer to a demand start service [HRESULT = 0x80070005 - E_ACCESSDENIED]
2015-06-06 01:20:54, Info                  CBS    Reboot mark refs: 0
2015-06-06 01:20:54, Info                  CBS    Idle processing thread terminated normally
2015-06-06 01:20:54, Info                  CBS    Ending the TrustedInstaller main loop.
2015-06-06 01:20:54, Info                  CBS    Starting TrustedInstaller finalization.
2015-06-06 01:20:56, Info                  CBS    Ending TrustedInstaller finalization.

Technically what i'm asking is - How do I fix this error and how to download IE11.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
Can someone help? :S
 

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

DO NOT create .log files where they don't already exist. ZIP everything before uploading
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here are the files.

I'm already deleted some of the old CBS file and compressing the last two files. But it's still 13mb (for the last cbs + compressed)

I really can't upload the CBS file to a website? (that I compressed)
 

Attachments

  • fhgfhg.png
    fhgfhg.png
    31.4 KB · Views: 0

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
Unfortunately, the uploaded CBS data contains no errors, and no SFC data :(
What you put in your first post was not actually an error - it simply means that the Trusted Installer service was already set to the proper 'Manual' setting.

There should be a later CBSPersist file - timestamped at around 20150606200000
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hmm, weird. I only have this one.
CbsPersist_20150605185729 (wasn't able to upload, it's 14mb and compressed it's 13mb.)
I mean you can see in the picture the updates all failed...Well the important ones anyway.

I honestly don't know why those logs doesn't have any errors..T-T

Oh, for the trusted installer, should I set it to automatic? Or leaving it as manual?

I'm confirming the error (with pics).


What should I do? :<

I mean what's weird is that - when I logged onto my computer and go to windows update and try updating - it would give me the 80070002 error. And once I pressed try again - it gives me a 9c48 error.

And like this ie11, wasn't in my updates. Or is it suppose to be like that?
I mean it's not even IE. It's also skype update. Should I do it manually? I want to re-install both of these programs. But reinstalling manually gives me an error - because I wasn't able to remove IE.

Code: 
00:00.000: ====================================================================
00:00.656: Started: 2015/06/06 (Y/M/D) 20:01:31.887 (local)
00:00.936: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:01.046: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:01.155: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.342: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:01.498: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.654: INFO:    ...and 11.1.0.0...
00:01.841: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.935: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:02.028: ERROR:   Internet Explorer version check failed.
00:02.138: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:02.574: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:02.886: INFO:    SQM Upload returned 403
00:06.989: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE156C0.tmp
00:07.239: INFO:    Unable to remove directory C:\Windows\TEMP\IE156C0.tmp, marking for deletion on reboot.
00:07.364: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.109: Started: 2015/06/06 (Y/M/D) 20:10:34.259 (local)
00:00.141: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.219: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.234: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.250: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:00.265: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.297: INFO:    ...and 11.1.0.0...
00:00.312: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.375: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:00.406: ERROR:   Internet Explorer version check failed.
00:00.421: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:00.515: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:00.593: INFO:    SQM Upload returned 403
00:03.931: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE19E89.tmp
00:03.994: INFO:    Unable to remove directory C:\Windows\TEMP\IE19E89.tmp, marking for deletion on reboot.
00:04.056: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.687: Started: 2015/06/07 (Y/M/D) 01:39:03.584 (local)
00:00.796: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.874: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.921: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:00.983: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:01.124: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.202: INFO:    ...and 11.1.0.0...
00:01.248: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.295: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:01.779: ERROR:   Internet Explorer version check failed.
00:01.872: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:02.122: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:02.543: INFO:    SQM Upload returned 403
00:07.410: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE15965.tmp
00:07.442: INFO:    Unable to remove directory C:\Windows\TEMP\IE15965.tmp, marking for deletion on reboot.
00:07.504: INFO:    Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.562: Started: 2015/06/07 (Y/M/D) 01:55:27.340 (local)
00:00.796: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.905: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:01.046: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
00:01.202: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
00:01.280: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
00:01.358: INFO:    ...and 11.1.0.0...
00:01.436: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
00:01.498: ERROR:   A newer version of Internet Explorer is already installed on the system.
00:01.748: ERROR:   Internet Explorer version check failed.
00:01.904: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
00:02.060: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:02.231: INFO:    SQM Upload returned 403
00:06.521: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE15CA0.tmp
00:06.677: INFO:    Unable to remove directory C:\Windows\TEMP\IE15CA0.tmp, marking for deletion on reboot.
00:06.833: INFO:    Released Internet Explorer Installer Mutex
 

Attachments

  • 1.png
    1.png
    43 KB · Views: 0
  • 2.png
    2.png
    18.6 KB · Views: 20
  • 3.png
    3.png
    78 KB · Views: 0
Last edited:

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
The 9C48 error would until recently have been called an 0x80070643 error - which more often than not indicates some fairly major problems somewhere in the system.
The fact that IE considers that the update is installed, but it's not showing in the Installed Updates list indicates that the update is probably installed OK - but that a flag somewhere is not properly set.

Please run the CheckSUR tool and post both CheckSUR.log and CheckSUR.Persist.log files.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Ah, I see. I've run checkSUR - but every time I run it, it doesn't move.
It's been like this for 30 minutes...Last time I've waited for an hour.

I'm using the latest checksur (2014). =/

Code: 
Windows update  could not be installed because of error 2147944018 "Another installation is already in progress. Complete that installation before proceeding with this install." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\Karyillee\Downloads\Windows6.1-KB947821-v34-x64.msu"        ")


Windows update  could not be installed because of error 2149842967 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\Karyillee\Downloads\Windows6.1-KB2731771-x86.msu"
@event viewer
 

Attachments

  • 4.png
    4.png
    10.7 KB · Views: 20

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
The CheckSUR tool can take anything up to 3/4 hours to install/run - depending on the speed of the machine and the amount of corruption present.
We MUST have all the requested log files before we can even think of trying to fix the problem..

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here are the files.
The checksur says no errors. Bt I keep getting errors when I windows update.

I mean is there another way to "uninstall" windows 11 and reinstall it? I can;t do it manually - since I have the version. But it's weird that it isn't in my view updates.
 

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
...and the CBS data??
WE NEED THE DATA!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Well..one of the CBS data is 14mb and 13mb when it's compressed. I'm not sure how to upload.

And I also can't find the CBS data titled 20150606200000.
I only have CbsPersist_20150605185729 and the one I uploaded from page one.
 

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
You can upload the CBSPersists to a fileshare site such as DropBox or OneDrive, and post a link to the file. (read the help instructions on the sites for assistance)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
What I see there makes me think of either malware, or a failing drive.

Let's have a look at the event logs...

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've cleaned my malware/adware a couple days ago. And the error still persists.
My hard drive is like 7-9 months old..Q-Q

Here are the files.
 

Attachments

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
The System event log has a ruck of Event ID 134 - NTFS failures.
This frequently indicates a bad drive, or at least problems with the structure.

Back up to external media before going any further!
Then..

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot).

Then post the new Application Event log.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Sorry Noel for the delay.

Here is the new Application after check disc.
 

Attachments

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
The CKHDSK result looks a lot better than I was expecting - only minor errors, and the following end-result..
Code: 
976759528 KB total disk space.
414431732 KB in 427935 files.
247428 KB in 143427 indexes.
0 KB in bad sectors.
813460 KB in use by the system.
65536 KB occupied by the log file.
561266908 KB available on disk.

...so the disk is OK.
there are still a lot of errors being thrown after the reboot, though :(

You maybe best to go for a repair install if you have the proper media for one?
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Repair install? As in clean install?

I don't have a windows 7 cd installation disk.

Oh, what kind of minor error was it?

Did the minor errors affect the windows update in someway?
 

My Computer My Computer

At a glance

Windows 7 Home premium x86/64
Computer type
PC/Desktop
OS
Windows 7 Home premium x86/64
You must log in or register to reply here.

Similar threads

Cannot install IE 11 error 9c59
Replies
3
Views
2K
Layback Bear
Layback Bear
Can't install ie 11 - error code 9C59 on MacBook Pro windows partition
Replies
8
Views
5K
NoelDP
NoelDP
9C59 error when trying to update/install IE 11
Replies
10
Views
11K
irish1424
I
Back
Top