Solved Windows Update fails with error 9C59 on IE11

[Rincewindwiz]

WIndows Update - again :-(
WIndows 7 Ultimate X64 on HP Envy DV6!!. Ive been installing Win 7 for the last couple of days (!). Nearly at the end with all updates OK except IE11

Windows update dies with error 9C59 so I tried a standalone install of IE11.
The IE11 Log all looks OK except
00:04.384: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
I looked and a file with that name is present in the directory
04:28.821: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036

I ran SFC /scannow and it reported no errors
I've tried the SURT but SUR.log reports no errors

I ran windows update again (same result) for the CBS log (View attachment 331674) It reports a number of KBs missing but when I try to install them windows says they are already installed. COnfused, I give up!!

I would prefer to have a clean install before putting an image in the bank so are there any suggestions as to what I can to to get IE to install.

Thanks in advanceploCBS file Ive give up. Best I managed was 30% before

PS after a lot of attempts at uploading the CBS file. Best I managed was 30% of a 6MB zip! Sorry.

 

[NoelDP]

Pleasepost the C:aWindows\Windowsupdate.log and C:\Windows\IE11_main.log files

 

[Rincewindwiz]

Thx for reply.
Logs attached.

There were two windows update logs in \Windows. One dates ysterday and one dated today (though I am not aware of any windows update running!). I have attached yesterdays log.

KR
View attachment 331688
View attachment 331689

 

[NoelDP]

That Windowsupdate.log ends at 00:12 on 1st Sept ?

The IE11_Main.log possibly indicates this as the critical error...

07:03.200: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1733C.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
07:03.200: ERROR:   Neutral package installation failed (exit code = 0x800f081e (2148468766)).

This error is a 'not applicable to this installation' one - but doesn't indicate why.

Please zip the CBS.log file (only) and upload it - also the CheckSUR.log file.

 

[Rincewindwiz]

CBS log file in origonal post.

Checksur.log follows

HTH

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-09-01 22:01

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 88
No errors detected

 

[NoelDP]

Hmm - there's no significant errors in the CBS.log, and obviously nothing in the CheckSUR log.

Is KB2834140 installed? If so, uninstall it, reboot, and then reinstall it using the standalone download. If not, then install it using the standalone.
Download Update for Windows 7 (KB2834140) from Official Microsoft Download Center

reboot twice, then attempt installation of IE11 again - post the new IE11_Main.log file.

 

[Rincewindwiz]

KB 2838140 was installed. (BTW, is there an easy way of finding a windows update other than searching by eye through the list which does not even seem to be sorted!)

So rebooted installed etc etc but to no avail. Log attached (View attachment 331916). Same problems on Neural package installation.

FYI Looks from Windows updates as if IE10 installation failed as well.. I have IE 8 installed - twice! IE 8 and IE 8 64 bit. Thought - Google says error 0x800f081e is package not applicble. Is the presence of two IE8s (32 and 64 bit) confusing the install process?

 

[NoelDP]

Yep - use the Search option, top right. Just input the KB number you want

Here's the problem...

00:03.510: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)

Windows (or the installer) is convinced that the version of the file is the wrong one - the version is supposed to be 6.2.9200.16570 once 2834140 is installed.

The question is - why is this happening?
(I have no idea at the moment - I'll have to think about it)

There are always 2 versions of IE8 installed in a 64-bit system - once you get to IE10, then there's only the 64-bit wrapper around a 32-bit executable... I think.

Sometimes this type of problem is cured by installing IE9, updating it, then installing IE10 and updating it, before attempting to install IE11 - but I have no idea whether that would work here

 

[Rincewindwiz]

Why dont I just download that dll version and overwrite the current one? Or is that likely to make things worse :-(

 

[Rincewindwiz]

It seems I have the required dll its just ion the wrong place.
In all I have

6.2.9200.16570 size 1505280 in C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.22313_none_e3b8b50ecff381db
 and in                        C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.18142_none_e30da64fb6ef1f66
6.1.7601.17514 size 522752  in C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.1.7601.17514_none_f1bfb8c22bee306d
and in                         C:\Windows\SysWOW64
6.2.9200.16570 size 1887232 in C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.22313_none_3fd750928850f311
and in                         C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d11_31bf3856ad3.1.7601.18142_none_3f2c41d36f4c909c
6.1.7601.17514 size 787968 in  C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.1.7601.17514_none_4dde5445e44ba1a3
and in                         C:\Windows\System32

so can I get away with just copying the correct 6.2.9200.16570 version to system32 and sysWOW64?

 

[NoelDP]

The results of attempting that are unpredictable - let's have a look at it anyhow...

Open an Elevated Command Prompt, and run the following commands...

DIR C:\Windows\d3d11.dll /S
DIR C:\Windows /AL /S
 
.

They'll take a couple of minutes each - be patient!
post the results.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Rincewindwiz]

When I first started with computers, we used to program them by plugging wires into a board. DOS and I are old enemies!!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>dir c:\windows\d3dl1.dll /s
 Volume in drive C has no label.
 Volume Serial Number is EA15-DA37
File Not Found

C:\Windows\system32>DIR C:\Windows\d3d11.dll /S
 Volume in drive C has no label.
 Volume Serial Number is EA15-DA37

 Directory of C:\Windows\System32

21/11/2010  04:24           787,968 d3d11.dll
               1 File(s)        787,968 bytes

 Directory of C:\Windows\SysWOW64

21/11/2010  04:23           522,752 d3d11.dll
               1 File(s)        522,752 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d11_31bf3
856ad364e35_6.1.7601.17514_none_4dde5445e44ba1a3

21/11/2010  04:24           787,968 d3d11.dll
               1 File(s)        787,968 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d11_31bf3
856ad364e35_7.1.7601.18142_none_3f2c41d36f4c909c

31/03/2013  23:52         1,887,232 d3d11.dll
               1 File(s)      1,887,232 bytes

 Directory of C:\Windows\winsxs\amd64_microsoft-windows-directx-direct3d11_31bf3
856ad364e35_7.1.7601.22313_none_3fd750928850f311

01/05/2013  06:17         1,887,232 d3d11.dll
               1 File(s)      1,887,232 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d11_31bf385
6ad364e35_6.1.7601.17514_none_f1bfb8c22bee306d

21/11/2010  04:23           522,752 d3d11.dll
               1 File(s)        522,752 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d11_31bf385
6ad364e35_7.1.7601.18142_none_e30da64fb6ef1f66

26/04/2013  00:30         1,505,280 d3d11.dll
               1 File(s)      1,505,280 bytes

 Directory of C:\Windows\winsxs\x86_microsoft-windows-directx-direct3d11_31bf385
6ad364e35_7.1.7601.22313_none_e3b8b50ecff381db

01/05/2013  06:01         1,505,280 d3d11.dll
               1 File(s)      1,505,280 bytes

     Total Files Listed:
               8 File(s)      9,406,464 bytes
               0 Dir(s)  38,175,940,608 bytes free

C:\Windows\system32>DIR C:\Windows /AL /S
 Volume in drive C has no label.
 Volume Serial Number is EA15-DA37
File Not Found

C:\Windows\system32>

 

[NoelDP]

It's strange that the KB is installing - but the proper file version isn't being installed. I suspect that this means that there is significant registry corruption that the normal tools aren't picking up.

I know of no solution except a repair install

 

[Rincewindwiz]

hhhmmm - Well I'll give it a go (but am less than optimistic) as it takes less effort than we have expended on this thread so far and report back.

 

[Rincewindwiz]

OK So
1. Repair install (in progress)
2. Windows update
then report back?

Just time for a quick trip down to the pub!!!

 

[NoelDP]

Sensible lad!

When doing the updates, it's a good idea to do them in sections - I split them this way...
1) All Windows Security Updates
2) All Windows Updates
3) Update IE8 and ActiveX - then install IE 9 and update that, then IE10 and update that, then IE11 and update that.
4) .NET updates
5) anything else

Always do a Check for updates between sections.
reboot between each section, and include in the next section any that failed (or are new) from the previous one (assuming it's only one or two)

 

[Rincewindwiz]

Well I didn't read your message in time and did them all in one hit (longer down the pub
All went fine except, guess what, IE 10 failed.,
Log attached. View attachment 331963
Now what?! MAC OS? (see PS below)

I'll reboot and await your wise words

 

[Rincewindwiz]

PS I notice that, bizarrely, I now have an entry in the select OS to boot list) entitles NST Mac OS X.
No idea how it got there, what it measn or how to get rid of it

 

[NoelDP]

We can worry abut that later

Here's the only relevant entry from the log...

2014-09-04 14:49:09:278 4000 41c Handler :::::::::::::
2014-09-04 14:49:09:278 1124 1e48 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {5F84379F-7C14-472F-B560-62A0CDEC6F31}]
2014-09-04 14:49:09:278 1124 1e48 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2014-09-04 14:49:09:281 1124 1e40 Report REPORT EVENT: {2E70AC16-159A-4449-8688-CF3FC98C7B28} 2014-09-04 14:49:09:281+0100 1 182 101 {5F84379F-7C14-472F-B560-62A0CDEC6F31} 204 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.
2014-09-04 14:49:09:289 1124 ca4 DnldMgr Preparing update for install, updateId = {62AD16DE-B149-43C7-83FF-5E68FAD8DE26}.202.

Please post the IE10_Main.log file.

 

[Rincewindwiz]

Checking each of the prerequisites, I find no record of kb2670838 being installed. SO I have downloaded the KB installer and installed it.
Rebooted
Then downloaded IE10 installer and tried to install that
And it worked!!!

SO how come kb2670838 was not installed and did not get referenced by the error process?##Anyway off for the next tranche of Windows updates