Windows update from 12/02/13 not loading

deeply dippy

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10:31 PM
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bought new laptop in October all running fine on Windows 2010 Home and Business. updates ran about 10 days ago and internet and outlook stopped working, so I reversed all the updates and all was well. happened again overnight and again reversed everything.
now I have given up as I saw fix was due on 22/02/13 - but that hasn't fixed everything. IE is now fine, but outlook won't send or receive. have talked to ISP and nothing wrong with their end. so I try and reinstall everything but updates appear to load and then reverse out.

have spoken to microsoft - useless

only 2 of the updates aren't loading - any help ideas that don't involve me throwing laptop out the window and screaming?
 

My Computer My Computer

At a glance

windows 10
Computer Manufacturer/Model Number
acer
OS
windows 10

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP

thankyou for your response, please see attached for error when running step 2 on your linked instructions.

I have closed and re-opened twice and still getting this message

any ideas please?
 

My Computer My Computer

At a glance

windows 10
Computer Manufacturer/Model Number
acer
OS
windows 10
sorry file now attached
 

My Computer My Computer

At a glance

windows 10
Computer Manufacturer/Model Number
acer
OS
windows 10
Ah - the old 'repair pending' problem :)

Please try running the CheckSUR tool - I'm not sure whether it can cope with this error or not but if it can, it'll provide some good data, and may fix it.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
CheckSUR tool??

sorry go technically forgetful.......
 

My Computer My Computer

At a glance

windows 10
Computer Manufacturer/Model Number
acer
OS
windows 10
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