Windows Update not working

[brozac]

Hi,
I have an issue with windows update and from what I can tell the problems seem to be related to the windows update components on my lap top. At the moment I cannot install any windows updates. I tried numerous things to get the updates working but I do not think the updates themselves are the issue.
I ran the Troubleshooting utility from the Control Panel and get the following message.
"Repair Windows Update component" (saying not fixed).
I also ran Fix it and got more or less the same error message as above.
I am running Windows 7 home edition, the 64 bit version.

 

[koolkat77]

Welcome to the forum brozac

Download and run the tool below and try getting the updates again.
What is the System Update Readiness Tool?

Post back for further suggestions.

 

[brozac]

I did try that tool several times and gave it another go just now. It installs the hotfix but I still have the same issues when I try to install through windows update.

I get the error Code 80070426.

I have also tried to download the updates straight from the microsoft web site but they do not install either.

 

[koolkat77]

Are you trying to install all updates at once?

Try 2 or 3 at a time.

Btw, whats the date of installation of your OS?

Let us know.

 

[brozac]

I have tried one at a time, two at a time, three at a time etc. I try different ones first etc. Not sure what you mean by OS date. Where will I find it. I have had the lap top for 10 months and updates have worked fine until recently.

 

[koolkat77]

Download and install Download Speccy 1.17.340 - FileHippo.com

Click on the Operating System tab and you will see the date windows was installed on your computer.
A pic like mine, I recently reinstalled my OS cause I got a new hard disk.

View attachment 227348

You could also try http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

 

[brozac]

Tried everything from that link. Still not working. Could it be something to do with the registry. This is getting quite annoying.

These updates will just not install.

 

[koolkat77]

Try http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html and reboot if prompted to.

 

[NoelDP]

The 80070426 error is 'Service not started' - the question is which service??
Please open an Elevated Command Prompt, and run the following commands.

NET START BITS
NET START WUAUSERV
NET START SPPSVC
NET START SPPUINOTIFY

copy and paste the results into your reply.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[brozac]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NET START BITS
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>NET START SPPSVC
The Software Protection service is starting.
The Software Protection service was started successfully.

C:\Windows\system32>NET START SPPUINOTIFY
The SPP Notification Service service is starting.
The SPP Notification Service service was started successfully.

C:\Windows\system32>

Does this mean that some of the servcies should have been runnning but have not been?

 

[NoelDP]

It means that it's not these services which are the problem

There are a large number of services which should either be running all the time, or run on demand - and I seem to have missed the one that's not properly starting in your case.

let's try a few more of the 'usual suspects'

NET START CRYPTSVC
NET START TRUSTEDINSTALLER
NET START BFE
NET START VSS
NET START WINMGMT

 

[brozac]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>NET START CRYPTSVC
The service name is invalid.
More help is available by typing NET HELPMSG 2185.

C:\Windows\system32>NET START TRUSTEDINSTALLER
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>NET START BFE
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>NET START VSS
The Volume Shadow Copy service is starting.
The Volume Shadow Copy service was started successfully.

C:\Windows\system32>NET START WINMGMT
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.

C:\Windows\system32>

Not sure if this means anything but sometimes when I have tried to installl one of the updates it gets to 11% and stops at this point.

 

[NoelDP]

Now that's one I didn't expect - the CRYPTSVC has been removed!
You should also be seeing non-genuine flags all over the place, but you haven't mentioned that?

Please post an MGADiag report.

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

 

[brozac]

Now that's one I didn't expect - the CRYPTSVC has been removed!
You should also be seeing non-genuine flags all over the place, but you haven't mentioned that?

Please post an MGADiag report.

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

Hi Noel,

Thanks for all this. I am just at work now so will do this when I get home tonight. Just a couple of things-

-I am not sure what you mean by non-genuine flags. I did not see any messages like this.

-When you said post the results in “your own thread” do just mean a new post in this thread

-Finally. Is this a major problem I have or just a matter of finding out where the issue is. It’s all rather new for me.

Once again thanks for your help.

Jason
.

 

[NoelDP]

We've already found out the essential problem - BUT if you're not seeing messages saying that Windows isn't genuine, then there are certainly other problems, as removing the CRYPTSVC should result in an immediate non-genuine notification.

There's no point in just fixing the cryptsvc problem if there's a lot more to do also.

 

[brozac]

Sure.

Is there any place I should be seeing this message? (the non-Geniune one)

 

[NoelDP]

You should have a Black Desktop, with the notification in the bottom right corner

 

[NoelDP]

...and you should be getting a large notice every time you boot the machine!

 

[brozac]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {109861F1-2E80-43B1-B920-AB93537C27B2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{109861F1-2E80-43B1-B920-AB93537C27B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-501641741-2811828228-4226449439</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.35</Version><SMBIOSVersion major="2" minor="6"/><Date>20110208000000.000000+000</Date></BIOS><HWID>58463907018400FC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7E9C55FD962773E</Val><Hash>YQkTXuOYM75fDTaU+zEUI/q4o6Q=</Hash><Pid>81602-927-7448766-68080</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-3081-7600.0000-0692011
Installation ID: 015733730754006572188854813160938954306874275354979405
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 21/08/2012 5:41:57 p.m.
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:9:2012 17:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GEwjVAmriKY5WQ5Yj0Sq1hZEiNcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm

I hope this is what you are after.

I have a sticker on the back of the lap top but there are several numbers other than the product key. Can you give me a clue which one it is?

 

[NoelDP]

That's fine - I am very surprised that it's not showing as non-genuine, but the errors showing are what would be expected from simply having the Cryptsvc removed.

To fix this,
Download the following file - 'good cryptsvc key.zip' (it's on my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21485 ) and save it to your desktop.

Right-click on the file, and select Extract - extract it to the desktop and open the resulting folder.

In the folder, right-click on the 'good cryptsvc key.reg' file and select Merge - accept the prompt and warning, and you should get a success message.

reboot and run another MGADiag report.