Windows update will not work properly

L

Linds6292

New member
Local time
12:33 AM
Messages
12
Hi all,

I just posted in another thread the same problem but it was a little old so I decided to start this thread anyway.

So, my problem is this.

"Windows Update cannot check for updates, because the service is not running. You may need to restart your computer."

Background information.

I have a netbook which has a partition for recovering the computer to factory settings. I was having lag issues. I thought it may be to do with my hdd as it was in a car accident and didn't sound amazing. I have had no real big issues with it yet though. I also thought I would try a factory reset to see if that may have been the problem. I replace the hdd no worries (i cloned it) but that was not the problem (as may be obvious to some here).

I tried a factory reset. It didn't work properly. I panicked, after I though about it though I realised the new hdd was a different size and so this may have been the issue. So I put the old hdd in again and recloned it, did the factory reset on it. It worked fine. So still wanting to use my new hdd, I did another clone. I now have the new hdd in the computer with a factory reset state. I went about installing what I needed. All was going well until I wanted to install my antivirus, it would not install, it wouldn't start to install. Same with iTunes.

I had tried a win update before this and nothing had happened, maybe this should have told me there was a problem then. I don't know.

So, I tried the System Update Readiness Tool. I got an error 'Installer encountered an error 0xc8000257'

I tried microsoft fixit. it could not run properly either.

I tried another suggestion on this forum involving changing the windows update settings and trying again. that didn't work either.

I don't know what to do next.

Can anyone suggest anything?

Thanks

Lindsay
 

My Computer

OS
Win 7 starter 32 bit
let's have a look at some basics first...


Please run a full CHKDSK and SFC scan....
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The chkdsk will take a few hours depending on the size
of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator - the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Post an MGADiag report with details of any error messages encountered.

just in case....
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi Noel,

Thanks for the reply.

The SFC found corrupt file and could not fix some, I have attached the log it pointed me to.

This is the MGADiag report...


Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {39BE40E9-F187-4970-9E91-B119C97CF508}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100226-1909
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Lindsay\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slui.exe[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{39BE40E9-F187-4970-9E91-B119C97CF508}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-934883508-649566880-2561052478</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1001PX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0601   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100430000000.000000+000</Date></BIOS><HWID>3CBA0600018400E4</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530005-02-1033-7600.0000-2662009
Installation ID: 002002297101467564978714427873318780499900352756517055
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: YCJVG
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 12/07/2012 9:06:10 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAnJ/Ic8hjEtBqTrjt8qTw3BpSchk=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            A_M_I_        OEMAPIC 
  FACP            A_M_I_        OEMFACP 
  HPET            A_M_I_        OEMHPET 
  MCFG            A_M_I_        OEMMCFG 
  ECDT            A_M_I_        OEMECDT 
  OEMB            A_M_I_        AMI_OEM 
  GSCI            A_M_I_        GMCHSCI 
  SSDT            PmRef        CpuPm
  SLIC            _ASUS_        Notebook

_____________________________________________
Windows version...

Windows 7 Starter SNPC OA

Thanks for your help.

Lindsay
 

My Computer

OS
Win 7 starter 32 bit

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Hi,

New report...


Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KG794-FJYHG-YCJVG
Windows Product Key Hash: 4clElKz4x2Yzq4iiborX50Uv898=
Windows Product ID: 00342-OEM-8992752-30005
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.011
ID: {39BE40E9-F187-4970-9E91-B119C97CF508}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Starter
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100226-1909
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Lindsay\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{39BE40E9-F187-4970-9E91-B119C97CF508}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YCJVG</PKey><PID>00342-OEM-8992752-30005</PID><PIDType>2</PIDType><SID>S-1-5-21-934883508-649566880-2561052478</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>1001PX</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0601   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100430000000.000000+000</Date></BIOS><HWID>3CBA0600018400E4</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Starter edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00342-00178-927-530005-02-1033-7600.0000-2662009
Installation ID: 002002297101467564978714427873318780499900352756517055
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: YCJVG
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 12/07/2012 11:10:42 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAnJ/Ic8hjEtBqTrjt8qTw3BpSchk=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            A_M_I_        OEMAPIC 
  FACP            A_M_I_        OEMFACP 
  HPET            A_M_I_        OEMHPET 
  MCFG            A_M_I_        OEMMCFG 
  ECDT            A_M_I_        OEMECDT 
  OEMB            A_M_I_        AMI_OEM 
  GSCI            A_M_I_        GMCHSCI 
  SSDT            PmRef        CpuPm
  SLIC            _ASUS_        Notebook



Lindsay
 

My Computer

OS
Win 7 starter 32 bit

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
kegobeer said:
Now you have WAT file problems. WAT is "Windows Activation Technologies". You might have to download and install the WAT update again:

Description of the update for Windows Activation Technologies
Click to expand...

Thanks, but I'm not sure what to do here. Which file do I download? Also it says this is not related to windows 7 starter. Does that mean anything here?


'The following files are available for download from the Microsoft Download Center:
Update for Windows 7 for x86-based systems (KB971033)
Download the Update for Windows 7 for x86-based systems package now.

Update for Windows 7 for x64-based Systems (KB971033)
Download the Update for Windows 7 for x64-based Systems (KB971033) package now.'

Thanks



Lindsay
 

My Computer

OS
Win 7 starter 32 bit
I have found it is x86 as far as I can see.

Sorry

Lindsay
 

My Computer

OS
Win 7 starter 32 bit
Ok. I did that and now I open windows update and there are 88 (important) available updates (30 optional). Should I go ahead and install them?

Thanks guys for the help.

Lindsay
 
Last edited:

My Computer

OS
Win 7 starter 32 bit
There is/was no problem with the WAT update in the report - that set of errors merely indicates that the update is not installed (not that there is any problem!)
The poster may or may not choose to install it - but it's (almost certainly) irrelevant to the current situation in any case.

@Linds6292 - the report shows your system to be 32-bit (x86). I assume you've now installed the update OK? (not that it matters - hopefully your updates will now properly install)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
There is/was no problem with the WAT update in the report - that set of errors merely indicates that the update is not installed (not that there is any problem!)
Click to expand...

Ok. cool. I have no idea (that's why I'm here)

The poster may or may not choose to install it - but it's (almost certainly) irrelevant to the current situation in any case.

@Linds6292 - the report shows your system to be 32-bit (x86). I assume you've now installed the update OK? (not that it matters - hopefully your updates will now properly install)
Click to expand...

I will try now.

Thanks
 

My Computer

OS
Win 7 starter 32 bit
NoelDP said:
There is/was no problem with the WAT update in the report - that set of errors merely indicates that the update is not installed (not that there is any problem!)
Click to expand...

Sorry, I was pretty sure that

File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
Click to expand...

meant that the WAT update files didn't match, meaning that there was possible corruption.
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
Ok,

So I ran update with no problems. I'm going to try and reinstall iTunes (that didn't install properly before), see how it goes.

Linds
 

My Computer

OS
Win 7 starter 32 bit
kegobeer said:
NoelDP said:
There is/was no problem with the WAT update in the report - that set of errors merely indicates that the update is not installed (not that there is any problem!)
Click to expand...

Sorry, I was pretty sure that

File Scan Data-->
File Mismatch: C:\windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\windows\system32\wat\watweb.dll[Hr = 0x80070003]
Click to expand...

meant that the WAT update files didn't match, meaning that there was possible corruption.
Click to expand...

It did make a difference to windows update. :)
 

My Computer

OS
Win 7 starter 32 bit
iTunes installed properly, so did Quicktime.

Thank you Noel and Keg for your help.

Lindsay
 

My Computer

OS
Win 7 starter 32 bit
Linds6292 said:
iTunes installed properly, so did Quicktime.

Thank you Noel and Keg for your help.

Lindsay
Click to expand...

Glad you got things sorted and it turned out to be a fairly painless fix.
 

My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
Linds6292 said:
It did make a difference to windows update. :)
Click to expand...

Installing the update on its own does not make any difference to the functioning of Windows Update, although it may allow the system to see updates which weren't previously visible.

It's always possible that there was a minor registry error which was corrected by the install.

Whaever - you seem to have got it sorted now, so well done, and good luck!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Linds6292 said:
It did make a difference to windows update. :)
Click to expand...

Installing the update on its own does not make any difference to the functioning of Windows Update, although it may allow the system to see updates which weren't previously visible.
Click to expand...

I'd say that's definitely what happened. It was instant.


It's always possible that there was a minor registry error which was corrected by the install.

Whaever - you seem to have got it sorted now, so well done, and good luck!
Click to expand...

Lol. I didn't do anything except follow you two. Those test results may as well have been in Chinese.

I appreciate it.

I do have one more question. though it isn't really to do with this.

The system repair/reboot/factory reset partition would not work for my new (larger hdd). Is there a way that I could make this possible (to reset my system using this new HDD) in the future if need be?

Now I have my system working properly I am going to do another clone before I put any more data on the hdd. That way I ought have a bug free place to start next time.

Lindsay
 

My Computer

OS
Win 7 starter 32 bit
Not really - the original disk probably had a custom MBR which reacted to the special commands from the ketstrokes required for a recovery boot.

Your best option would have been to have created the Recovery disks when you were supposed to (when you first got the computer) and kept them safe. :)

What you can do now is order a set of disks from the manufacturer for use in emergency.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Not really - the original disk probably had a custom MBR which reacted to the special commands from the ketstrokes required for a recovery boot.

Your best option would have been to have created the Recovery disks when you were supposed to (when you first got the computer) and kept them safe. :)

What you can do now is order a set of disks from the manufacturer for use in emergency.
Click to expand...

Will that work for a different HDD though? Sorry, I really know squat about this stuff. If this stuff is important I wish manufacturers would inform you in manuals or at least provide the disks. But I suppose this is what they do with the recovery partition, (is it)?

Is taking a copy of my now working computer's hdd just as effective if something goes wrong?

Thanks

Lindsay
 

My Computer

OS
Win 7 starter 32 bit
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