Windows Updates fail to install - hanging machine - error code 8024001

[guyinpasadena]

Hello,

Ran SURT, SFC Scan, no errors.
Error code 80240016.
Looks like zip size limit is 8.95 - my CBS.zip is 54MB.
Is there an alternative to providing the CBS file?
Attaching screenshots - I counted over 200 failed updates of the Security Monthly Quality Rollup.
No wonder the machine hangs ...

Many thanks in advance for your help!

 

[Snick]

Hi guyinpasadena,
Please post some logs.
CheckSUR.log, CBS.log, location: C:\Windows\Logs\CBS

WindowsUpdate.log location: C:\Windows
If CheckSUR.log is not there, you'll have to run SURT again for new logs.


Nic

 

[guyinpasadena]

Thanks Snick - Here you go - cannot access CBS.log - access denied - trying to figure it out ...

 

[guyinpasadena]

I try to access the CBS.log as admin, but get error message invalid path. Is there an alternative method to accessing the CBS.log?

 

[guyinpasadena]

Link to CBS.zip on dropbox - thank you for your help!

Dropbox - CBS.zip

 

[guyinpasadena]

Thanks Bonnie - will give these a try.

 

[Snick]

Resetting your components and running the WU Troubleshooter won't correct your problem, unfortunately, and they usually don't.



Checking Component Store

Summary:
Seconds executed: 1655
Found 138 errors
CBS MUM Missing Total count: 138

We'll start with the missing mums. I'll see if I have them.

 

[guyinpasadena]

Sounds good, appreciate it Snick.

 

[Snick]

Have some of them, sourcing the others now.

 

[guyinpasadena]

Cool thanks, very much appreciated!

 

[Snick]

Here's you missing cat/mum pairs

View attachment CheckSUR.zip

Unzip and place CheckSUR folder in C:\Windows\Temp
Run SURT again.
Please post CheckSUR.log, CBS.log location: C:\Windows\Logs\CBS
& WindowsUpdate.log location: C:\Windows

 

[guyinpasadena]

Here you go - really appreciate the help Snick, thanks!

 

[Snick]

Sorry 'bout the delay!

Summary:
Seconds executed: 657
Found 138 errors
Fixed 138 errors
CBS MUM Missing Total count: 138
Fixed: CBS MUM Missing. Total count: 138
Fixed: CBS Paired File. Total count: 138

 

[Snick]

2019-03-23 12:38:15, Error                 CBS    Failed to parse package manifest: \\?\C:\windows\Servicing\Packages\Package_100_for_KB3207752~31bf3856ad364e35~amd64~~6.1.1.3.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-03-23 12:38:15, Error                 CBS    Failed to resolve package 'Package_100_for_KB3207752~31bf3856ad364e35~amd64~~6.1.1.3' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

Please download, View attachment uninstall kb3207752.bat run & follow prompts.

When finished, please download FRSTx64, place on your desktop
Copy and paste KB3207752 into searchbox and click Search Registry
post logs that appear please

 

[guyinpasadena]

Here you go - thank you Snick!

 

[Snick]

Thanks for the pdf version of notepad txt file. Not log I requested.

Did you run the uninstall KB3207752 and reboot, then run FRST registry search for KB3207752?

 

[guyinpasadena]

My bad - ran uninstall KB3207752 but did not reboot.
I will try this again, thanks!

 

[guyinpasadena]

I must be doing something wrong - resulting logs look same as first time.
When I run the uninstall the result states "the update KB3207752 is not installed on this computer".
Is this to be expected?

 

[Snick]

Yes, if that is what it said the first time. Reboot applies changes, if any.
Would you please run FRST again with registry search for
KB3207752
and post SearchReg.txt when it completes.

 

[guyinpasadena]

Here you go, thanks again!