windows vista display driver has stopped responding

[cusmano09]

Hi I'm not terribly tech savoy but hear it goes. Im getting an error saying windows vista display driver is not responding and my computer screen will go black and sometimes restart. I'm using windows 7 32 bit so im not sure what vista has to do with it although i did updgrade from vista please let me know about any info you need from my hp pavilion laptop and how I can find it for you. It has intel 2 core duo
Very grateful for any help from the knowledgeable folks on here

 

[maxie]

Hi Welcome to Seven Forums .. Do you know the exact Model Number of your Laptop ? .. Can you please fill in your System Information .. The Link below will help you achieve this ..

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html#post1530002

 

[cusmano09]

thanks so much for your help its a Pavillon dv4-1465dx

 

[maxie]

Try Downloading the Driver in the link below ..

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=Mobile+Intel%C2%AE+4+Series+Express+Chipset+Family

 

[cusmano09]

thanks for the tool i think i have all my system info inputed now

 

[maxie]

Have you Downloaded the Driver ?

 

[cusmano09]

I believe I already had this driver and I updated it on device manager although I believe it said it was the most up to date I also downloaded it before from a previous link on saw a forum in here just in case

 

[maxie]

When is it then you get these errors ?

 

[cusmano09]

randomly after working on my computer while on firefox mostly

 

[maxie]

Can you please check the Driver Version for your Graphics .. Go to the Device Manager click on Graphics right click / Property's / Driver Version .. This just happens when you are browsing with Firefox ? What other programs does it happen with ?

 

[cusmano09]

I don't see graphics in device manager

 

[cusmano09]

it happens pretty randomly last time I was working on Microsoft access and using the Firefox browser

 

[cusmano09]

8.15.10.2869 sorry heres my driver version

 

[cusmano09]

current resolution 1280 x 800 x 32 bits (4294967296 colors) @ 59 Hz

 

[maxie]

Hi there ... You do have the Latest Version for your Graphics .. Maybe the latest Chipset may help ...

Intel® Driver Update Utility

 

[cusmano09]

thanks for you help I installed the new chip set can I let you know if I experience problems again?

 

[maxie]

Your welcome .. Sure you can if you have any more problems .. You can always come back to this thread ...